Arlo Technologies, Inc.

• Design, develop, debug, and maintain embedded firmware for IoT and video streaming products. • Own major firmware components and features throughout the product development lifecycle, from design to production. • Collaborate with Hardware, Cloud, Mobile, QA, and ODM partners to ensure successful system integration and product delivery. • Develop and integrate device drivers, communication protocols, RTOS components, and platform firmware. • Troubleshoot and resolve complex firmware, hardware, and system-level issues. • Optimize firmware for performance, memory usage, power consumption, and system reliability. • Review board schematics, component datasheets, and hardware documentation to support firmware development and debugging. • Participate in design reviews, code reviews, and root-cause analysis to improve software quality. • Evaluate new SoCs, image sensors, wireless modules, and other hardware components for future product development. • Mentor junior engineers and contribute to engineering best practices and continuous process improvements.

• Review claims, prior auth requests, and ADT (admission/discharge/transfer) data to identify members who would benefit from case management • Conduct clinical assessments and build individualized care plans with members • Coordinate directly with PCPs, specialists, hospitals, and post-acute providers to ensure care plans are executed and gaps are closed • Support members through complex episodes — new diagnoses, hospitalizations, transitions of care, and chronic condition management • Partner with our utilization management workflows on medical necessity questions and appropriate level of care • Help us build the playbook: contribute to protocols, escalation pathways, and the tooling we use to do this work well • Document thoroughly and maintain compliance with applicable regulatory and accreditation standards

• Respond promptly and professionally to broker and employer inquiries via email and phone. • Guide brokers, and occasionally employers, through onboarding and health plan implementation, ensuring accurate setup and documentation. • Support ongoing plan management, including tooling and answering day-to-day questions. • Manage the renewal process from end to end. • Coordinate with internal teams to resolve issues and provide timely, clear updates to brokers and clients. • Partner with product and operations teams to share feedback and suggest improvements to tools, workflows, and documentation.

• Review and approve RFPs within our established underwriting authority; escalate borderline, complex, or out-of-range submissions • Validate inputs derived from broker submissions and external documentation; correct errors directly where appropriate and escalate systemic issues to the data science team for resolution. • Monitor underwriting funnel performance, including quote volume, close ratios, quote-to-bind conversion, and broker and segment mix; identify and communicate the drivers behind observed trends. • Conduct ongoing analysis of the risk composition of quoted versus bound business, surfacing early indicators of adverse selection or appetite drift. • Triage in-flight quote inquiries and coordinate with sales operations, who own broker-facing communication. • Partner with health plan operations to support the downstream execution of bound business. • Develop and maintain underwriting reporting and dashboards; define and refine the operational metrics that govern the function as it scales.

• Define and evolve cloud engineering standards, architectural patterns, and operational baselines • Drive FinOps practices: cost monitoring, rightsizing, reserved capacity planning, and budget forecasting • Build and maintain a best-practices knowledge base: design patterns, IaC standards, common cloud service libraries, and observability playbooks • Evaluate emerging tools and technologies (AI infrastructure, edge compute, etc.) and translate findings into adoption roadmaps • Run office hours, workshops, and documentation programs to upskill engineers on cloud-native design — lowering the barrier to doing things the right way • Partner with the SRE organization on post-mortem learnings; translate findings into updated standards and training • Manage and grow a team of DevOps and Systems Engineers; own hiring, performance, and career development • Own the development, versioning, and lifecycle of common libraries shared across cloud services • Deliver shared platform tooling and internal developer platform capabilities; partner with the Engineering Tools team on CI/CD integration • Drive adoption of the Arlo Cloud Platform — cell-based, AZ-bounded architecture and semver’d operational baselines — through enablement, not mandates • Collaborate with Security and Compliance to embed governance into platform delivery • Serve as the senior technical voice on cloud standards; build trusted relationships with engineering leads across all teams • Represent the team to executive stakeholders; influence investment decisions with data-driven insights

• Own customer engagement strategy across the full lifecycle: onboarding, activation, ongoing engagement, renewal, and reactivation • Design and optimize multi-channel experiences across email, SMS, push, and in-app messaging to drive engagement and services adoption • Build and scale automated lifecycle journeys including welcome, onboarding, feature adoption, renewal reminders, and win-back programs • Partner with Subscription Growth and In-App teams to drive engagement that supports conversion, retention, and plan upgrades • Leverage behavioral and lifecycle data to build audience cohorts and deliver highly personalized, timely communications • Analyze large datasets to identify engagement opportunities, segment users, and inform lifecycle strategy to continuously improve the customer experience • Own reporting and performance tracking across email and in-app engagement channels, translating insights into actionable recommendations • Test and optimize messaging, cadence, and channel mix through experimentation and A/B testing • Collaborate with Product, Data, and Creative teams to ensure a cohesive, seamless, and insight-driven customer journey

• Manage a team of 4–8 Member Advocates, including daily conversation review, coaching, and weekly 1:1s • Conduct weekly quality assurance reviews and provide intensive coaching where needed • Own performance and metrics: ensure we're measuring the right things accurately and consistently • Lead weekly performance reviews with MAs and deliver weekly reporting covering top issues, volume by category, trends, root causes, and key metrics • Take 5–10 member conversations per week to develop firsthand understanding of both the member and MA experience • Provide queue coverage as needed, particularly during peak season • Actively surface member pain points, trends, and experience improvement opportunities to Product • Own the Intercom back end: capacity limits, workflows, and process efficiencies • Take the lead on Fin (Intercom's AI) as we scale automation capabilities • Oversee and maintain the internal knowledge base • Develop and manage MA training and onboarding curriculum, including leading new hire training • Build a continuing education program — monitoring plan/benefit changes and creating change logs and documentation • Partner with the Head of Customer Operations to maintain the staffing model and project capacity and headcount needs • Oversee the MA hiring process end-to-end • Collaborate with the Talent Lead to evaluate pipeline quality and refine targeting and messaging

Role Description We are seeking a motivated and experienced Account Executive to drive broker relationships and sell our level-funded health plan solutions. This role is critical to Arlo’s growth, responsible for educating brokers about our plans, building trust, and helping them guide their clients toward choosing Arlo. In this role, you will be responsible for: - Broker Outreach and Relationship Building: - Develop and maintain relationships with health insurance brokers in your assigned territory. - Educate them on Arlo’s level-funded health plan solutions and value propositions. - Sales Execution: - Meet or exceed sales targets by driving broker engagement and supporting them in client discussions to close deals. - Market Development: - Identify new brokers and market opportunities. - Expand Arlo’s presence in underrepresented regions or sectors. - Support and Collaboration: - Partner with internal teams, including underwriting and implementation, to ensure smooth onboarding for clients. - Serve as the point of contact for broker questions and concerns. - Territory Management: - Effectively manage your assigned territory, including scheduling meetings, attending broker events, and managing travel. - Reporting and CRM Usage: - Maintain up-to-date records in the CRM system and provide regular reports on broker activity, pipeline, and sales performance. Qualifications - Proven experience in health insurance sales or related insurance field (benefits, P&C, etc.), with a focus on working with brokers. - Strong understanding of level-funded plans or related health insurance products. - Exceptional interpersonal and communication skills, with a talent for building trust and credibility. - Highly motivated, self-directed, and comfortable working in a fast-paced, remote environment. - Proficiency with CRM tools (e.g., Salesforce, HubSpot) and virtual meeting platforms. - Willingness to travel within your assigned territory up to 50% of the time. - Bonus: Existing broker relationships in the small-to-mid-sized employer market. - Bonus: Familiarity with third-party administrators (TPAs) and their role in the health benefits ecosystem. Process This is what you can expect when we like your application: - 20 min Initial Screen - 30 min Interview with Jake Sopko, Regional Vice President, Sales - 30 minute mock Sales Pitch with Tim Mulvihill, Vice President, Sales - 30-45 min Final Interview with Jan-Felix Schneider, Co-Founder and CEO Target Compensation Range $90,000- $190,000 + additional performance and commission based compensation Benefits - High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company. - Join an important mission: Your work directly influences how people access care and improves lives at scale. - Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity. - Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare. - High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition. Company Description Arlo is rebuilding health insurance from the ground up using AI. The healthcare experience today is expensive, confusing, and often so frustrating that people delay the care they need. We’re changing that by reimagining what a health plan should be: a proactive partner that enables health rather than denying it. Our AI-native platform delivers continuous, personalized support for members—helping them navigate benefits, schedule appointments, access high-quality care, and avoid financial fear. Powered by the industry’s most advanced risk-pricing engine, Arlo is already scaling fast: we’ve grown to $XXXM in premiums, cover tens of thousands of people, and see accelerating demand across brokers, employers, and partners. Backed by Upfront Ventures, 8VC, and General Catalyst, our team combines deep industry expertise (Palantir, YC) with the ambition to modernize a $1T market.

Role Description We are seeking a motivated and experienced Account Executive to drive broker relationships and sell our level-funded health plan solutions. This role is critical to Arlo’s growth, responsible for educating brokers about our plans, building trust, and helping them guide their clients toward choosing Arlo. In this role, you will be responsible for: - Broker Outreach and Relationship Building: - Develop and maintain relationships with health insurance brokers in your assigned territory. - Educate them on Arlo’s level-funded health plan solutions and value propositions. - Sales Execution: - Meet or exceed sales targets by driving broker engagement and supporting them in client discussions to close deals. - Market Development: - Identify new brokers and market opportunities. - Expand Arlo’s presence in underrepresented regions or sectors. - Support and Collaboration: - Partner with internal teams, including underwriting and implementation, to ensure smooth onboarding for clients. - Serve as the point of contact for broker questions and concerns. - Territory Management: - Effectively manage your assigned territory, including scheduling meetings, attending broker events, and managing travel. - Reporting and CRM Usage: - Maintain up-to-date records in the CRM system and provide regular reports on broker activity, pipeline, and sales performance. Qualifications - Proven experience in health insurance sales or related insurance field (benefits, P&C, etc.), with a focus on working with brokers. - Strong understanding of level-funded plans or related health insurance products. - Exceptional interpersonal and communication skills, with a talent for building trust and credibility. - Highly motivated, self-directed, and comfortable working in a fast-paced, remote environment. - Proficiency with CRM tools (e.g., Salesforce, HubSpot) and virtual meeting platforms. - Willingness to travel within your assigned territory up to 50% of the time. - Bonus: Existing broker relationships in the small-to-mid-sized employer market. - Bonus: Familiarity with third-party administrators (TPAs) and their role in the health benefits ecosystem. Process This is what you can expect when we like your application: - 20 min Initial Screen - 30 min Interview with Jake Sopko, Regional Vice President, Sales - 30 minute mock Sales Pitch with Tim Mulvihill, Vice President, Sales - 30-45 min Final Interview with Jan-Felix Schneider, Co-Founder and CEO Target Compensation Range $65,000 - $120,000 + additional performance and commission based compensation Benefits - High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company. - Join an important mission: Your work directly influences how people access care and improves lives at scale. - Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity. - Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare. - High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition. Company Description Arlo is rebuilding health insurance from the ground up using AI. The healthcare experience today is expensive, confusing, and often so frustrating that people delay the care they need. We’re changing that by reimagining what a health plan should be: a proactive partner that enables health rather than denying it. Our AI-native platform delivers continuous, personalized support for members—helping them navigate benefits, schedule appointments, access high-quality care, and avoid financial fear. Powered by the industry’s most advanced risk-pricing engine, Arlo is already scaling fast: we’ve grown to $XXXM in premiums, cover tens of thousands of people, and see accelerating demand across brokers, employers, and partners. Backed by Upfront Ventures, 8VC, and General Catalyst, our team combines deep industry expertise (Palantir, YC) with the ambition to modernize a $1T market.

• Manage intake and prioritization of field issues from customer support, partners, factory, and internal teams through structured triage processes. • Establish dashboards, alerting, and health metrics to proactively detect field issues, monitor release rollouts, and drive instrumentation improvements to reduce time-to-root-cause. • Own release train planning, balancing severity and business impact to deliver timely fixes via fast-track or scheduled releases. • Manage a team of sustaining engineers focused on root cause analysis, fix development, test planning, and cross-platform impact assessment. • Own the escalation process, ensuring critical field issues are resolved within SLA with proper cross-functional coordination. • Drive long-term improvement initiatives for recurring systemic problems that require cross-org collaboration and sustained multi-release effort. • Track MTTR and quality metrics. • Partner with customer support, QA, factory, and partner teams to ensure proper issue documentation and efficient handoffs.