Home security made simple.
Firmware Manager
Location
California
Posted
63 days ago
Salary
$133K - $200K / year
Seniority
Senior
Job Description
Firmware Manager
Arlo Technologies, Inc.
• Manage intake and prioritization of field issues from customer support, partners, factory, and internal teams through structured triage processes. • Establish dashboards, alerting, and health metrics to proactively detect field issues, monitor release rollouts, and drive instrumentation improvements to reduce time-to-root-cause. • Own release train planning, balancing severity and business impact to deliver timely fixes via fast-track or scheduled releases. • Manage a team of sustaining engineers focused on root cause analysis, fix development, test planning, and cross-platform impact assessment. • Own the escalation process, ensuring critical field issues are resolved within SLA with proper cross-functional coordination. • Drive long-term improvement initiatives for recurring systemic problems that require cross-org collaboration and sustained multi-release effort. • Track MTTR and quality metrics. • Partner with customer support, QA, factory, and partner teams to ensure proper issue documentation and efficient handoffs.
Job Requirements
- 5+ years of engineering management experience, preferably in embedded systems, firmware, or IoT product sustaining.
- Familiarity with RTOS and embedded Linux based multi-threading system
- Familiarity with WiFi networking, video streaming, and cloud-connected device ecosystems.
- Strong understanding of firmware development, debugging, and release processes.
- Experience managing bug triage, release trains, and escalation workflows at scale.
- Familiarity with tools such as Git, Jira, Confluence, Splunk, and Slack-based engineering workflows.
- Excellent communication skills — able to interface with CS, QA, factory, and partner teams.
- Data-driven mindset with experience tracking MTTR, defect trends, and release quality metrics.
- Experience with connected consumer devices (cameras, base stations, sensors) is a strong plus.
- BS CS/EE/CE or relevant work experience (MS is a plus).
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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