• Engage directly with DoW customers (combatant commands, military services, defense agencies) to understand mission requirements, program constraints, and technical environment • Map requirements to the Salesforce portfolio: Sales Cloud, Service Cloud, MuleSoft, Tableau, Agentforce, Data360, and Government Cloud Plus Defense • Design, build, and deliver tailored demos and proof-of-concept solutions for DoW use cases—HR, logistics, sustainment, case/investigation management, acquisition lifecycle, program management, and workforce operations • Architect and prototype Agentforce solutions for DoW environments—including agentic workflow design, grounding/RAG patterns for controlled unclassified data, prompt governance, and production readiness considerations for mission-critical deployments • Clearly articulate Salesforce's security and compliance posture— DoW IL2/IL4/IL5 authorizations, data sovereignty, and cloud security architecture—to technical evaluators, ISSOs, and program offices • Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation • Partner with Account Executives, Capture Managers, and Customer Success in a team-selling environment to support pipeline and pursuit strategy • Build reusable POC assets, playbooks, and best-practice guides to scale delivery across the DoW customer base • Feed Voice of the Customer insights back to Salesforce Product and inform messaging plays with Product Marketing

• Be part of Salesforce’s high-energy Federal Public Sector Solution Engineering (SE) team, where your technical expertise meets a higher purpose. • You aren't just selling software - you are a mission-critical partner in improving how government serves its citizens. • You are a customer-facing technical trusted advisor who will support vital federal missions by designing, building and demonstrating how our Agentic Government Cloud solutions solve the government’s most complex challenges. • Lead technical discovery, shape and execute proof points for customer environments, guide production readiness, and establish a clear path to activation and consumption—blending executive presence with deep, full-stack technical skills across Salesforce, modern data architectures, and AI. • Help government customers become a true Agentic Enterprise by operationalizing Data + AI + Trust. • Serve as a definitive subject matter expert for our government solutions and guide customers across the lifecycle—from technical evaluation and close through activation, adoption, and expansion.

• Be part of Salesforce’s Public Sector high-leverage ‘acceleration' function for Government. • As a Solution Engineer, you are a customer-facing technical trusted advisor and hands-on builder. • You will lead technical discovery, shape and execute proof points for customer environments, guide production readiness, and establish a clear path to activation and consumption. • Design and run workshops, demos, and time-boxed POCs/pilots—scope the work, define success metrics, execute, and deliver a clean handoff to production lanes. • Build secure, scalable Agentforce + Data Cloud + Applications solutions to validate technical feasibility and production readiness. • Serve as an expert technical overlay for internal teams and customers—accelerate scalable POC builds while enabling reusable patterns, guardrails, and enablement to the broader team. • Identify automation and process improvement opportunities—intake both process and technical requirements to remove friction and accelerate activation.

• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication. • Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system. • Proficient in utilizing all support tools and processes to resolve cases. • Share best practices for the utilization and deployment of Varicent products. • Support KPI targets (SLA, QA, Resolution, etc.). • Available for scheduled weekend coverage for on call rotation.