Lead creative strategy for enterprise initiatives, translate complex value propositions into clear narratives, develop and execute integrated campaigns, and oversee team development and event experiences to drive brand awareness and demand generation.

**Your main responsibilities will include, but are not limited to:** • Lead and perform population pharmacokinetic analyses using advanced modeling tools and methodologies • Develop and implement innovative approaches to improve the efficiency and accuracy of pharmacokinetic analyses • Design, analyze, and interpret clinical pharmacology studies (renal, hepatic, TQT, ADME, DDI, BE/BA, SAD, MAD, etc.) and provide guidance to optimize PK sampling and dosing strategies • Provide strategic advice to clients, assume responsibility for deliverables, and develop clinical pharmacology plans • Write and review pharmacokinetic reports and the clinical pharmacology sections of regulatory documents • Represent clients in interactions with regulatory authorities and contribute to business development and relationship management

• Lead the end-to-end supplier management lifecycle and audit program, including process ownership, continuous improvement, and audit scheduling (supplier, clinical investigator, and internal audits); oversee Quality Agreement and Risk Management processes. • Establish, maintain, and continuously improve QMS procedures, workflows, metrics, and practices to strengthen compliance and operational effectiveness. • Oversee the internal audit program and ensure associated process improvements are established, executed, and monitored for effectiveness. • Manage all aspects of documentation and records retention for supplier and audit management, including the routing and approval of documents, archival, and period review. • Partner with Manufacturing, Quality Control, Validation, Regulatory Affairs, Supply Chain, Clinical Development, and Clinical Operations to ensure appropriate application of QMS requirements across operations. • Lead, support and participate in regulatory authority inspections. • Manage external contractors and, where applicable, lead, coach, and develop QMS personnel, including prioritization of work, performance oversight, and support for professional development. • Serve as business owner for Quality-owned systems (e.g., Veeva Vault QMS), driving continuous improvement and ensuring systems remain in a validated state. • Support internal audits, customer audits, and regulatory inspections by ensuring quality systems and associated records are inspection-ready at all times. • Strengthen the Quality culture by leading cross-functional Quality initiatives.

• Personally and forensically own and drive the resolution of the most complex and high-dollar-value customer escalations that directly threaten contract retention or demand C-suite intervention. • Conduct deep, technical, and financial assessments to pinpoint the precise root cause of the value gap (e.g., product misalignment, implementation flaw, process failure). Design and execute a board-ready plan to stabilize the account and define a clear, measurable, and auditable path back to realizing the committed value. • Serve as the most senior IC point of authority, engaging with customer executives (CFOs, CIOs, CPOs) to deliver uncompromisingly direct action plans, negotiate new expectations, and secure mutual commitment to successful resolution. • Mobilize, direct, and hold accountable highly-matrixed, senior teams across Product, Engineering, Sales, and Professional Services. This is a force multiplier role responsible for ensuring a rapid, unified, and effective corporate response. • Help to Design, champion, and enforce a rigorous, company-wide Root Cause Analysis (RCA) framework for all major escalations. Translate customer missteps into clear, actionable requirements for functional leaders across the organization. • Partner with senior Customer Success leaders to develop and deploy predictive value models and early-warning signals. Intervene proactively in high-potential, high-value accounts before an issue becomes an executive escalation, often by presenting alternative solution architectures. • Architect and document new best practices for product deployment, service delivery, and customer adoption based on learnings from critical engagements, effectively "writing the playbook" for the next generation of value delivery. • Act as the peer coach for regional Customer Value Managers and field leadership on highly challenging commercial, communication, and technical value realization scenarios.