AIPHORIA

• Build pipeline through partnerships, industry relationships, and targeted outreach • Develop early-stage opportunities and transition them into the sales pipeline • Support new channels that strengthen overall sales performance • Develop and manage strategic partners (platforms, integrations, industry relationships) • Act as a senior point of contact for key partners • Work closely with the Head of Sales on key opportunities • Ensure smooth handoff of opportunities to Sales for execution and close • Build and manage beta and pilot programs

• Integrate with client banking systems via FastAPI / Python Integration Layer • Troubleshoot our platform interactions, SIP/VoIP systems, gRPC services, and production latency issues • Deploy and configure platform components via Kubernetes / Helm • Analyze logs, debug incidents, remove technical blockers on the client side • Leverage available tools, scripts, and technical resources to troubleshoot integrations and ensure successful platform performance. • Own end-to-end integration into client infrastructure • Coordinate deployments, upgrades, and release planning • Manage client expectations and escalations • Work directly with client DevOps / IT teams • Lead architecture selection for new pilots and cluster setup

• Lead operational execution across implementations, onboarding, client launches, and production environments • Establish operational processes, controls, escalation paths, and execution standards across the organization • Drive accountability across internal teams and external partners to ensure operational consistency and execution discipline • Maintain operational readiness for platform deployments, workflow changes, and client expansions • Own deployment execution and operational coordination for collection agencies, healthcare organizations, debt buyers, and servicing clients • Build scalable onboarding, implementation, and operational support processes • Ensure operational workflows align with client requirements, staffing models, servicing strategies, and compliance expectations • Maintain strong working knowledge of debt collection regulations including FDCPA, TCPA, Reg F, state regulations, consent management, disclosures, call handling, and operational controls • Partner closely with Compliance and Legal teams to ensure operational processes align with regulatory expectations and client requirements • Support audit readiness, documentation standards, complaint escalation management, and operational governance • Develop operational playbooks, deployment standards, QA processes, workflow governance, and escalation procedures • Identify operational gaps, servicing inefficiencies, workflow risks, and process breakdowns • Drive operational improvements focused on scalability, consistency, compliance, and client outcomes • Coordinate operational testing, release readiness, and production support activities • Act as the operational bridge across Operations, Product, Engineering, Compliance, Client Success, Sales, and executive leadership • Manage relationships with operational leaders, compliance teams, implementation stakeholders, and external partners • Track operational KPIs including deployment timelines, implementation success, workflow efficiency, client adoption, QA trends, and operational risk indicators

• Develop and improve TTS / Voice Generation models • Train, fine-tune, and evaluate speech models • Bring research ideas into production systems • Work across research, engineering, and product • Help define technical direction and ML best practices • Drive execution in a fast-changing environment • Collaborate closely with engineering, product, and business stakeholders

• Oversee the adaptation of our platform for particular customer needs and requirements • Monitor customer expectations and fulfill them • Ensure a stable and constant process of delivery of client-requested features inside the platform, from release planning to managing feature dependencies and the product lifecycle • Understand the effort required for product development, including team roles and the stages of their involvement. • Ensure alignment of product with customer requirements. • Responsibility for this product from our side • Provide regular project status updates to clients to maintain transparency. • Oversee the project’s scope , allocate resources efficiently, and ensure budget adherence for optimal performance. • Maintain high-quality standards through thorough testing before product releases. • Set key product metrics and monitor achievements, adjusting goals based on performance feedback.

• Own projects end-to-end — from scoping and planning through to technical handover and production sign-off. • Understand what you're building well enough to know when something is wrong, why it's wrong, and how to explain it to a client without losing their trust. • Oversee the adaptation of our platform for particular customer needs and requirements. • Monitor customer expectations and fulfill them. • Ensure a stable and constant process of delivery of client-requested features inside the platform, from release planning to managing feature dependencies and the product lifecycle. • Understand the effort required for product development, including team roles and the stages of their involvement. • Ensure alignment of product with customer requirements. • Responsibility for this product from our side. • Provide regular project status updates to clients to maintain transparency. • Oversee the project’s scope , allocate resources efficiently, and ensure budget adherence for optimal performance. • Maintain high-quality standards through thorough testing before product releases. • Set key product metrics and monitor achievements, adjusting goals based on performance feedback.

• Partner with Account Executives to identify customer needs and technical requirements • Lead technical discovery sessions and solution scoping workshops • Translate business objectives into scalable AI and automation architectures • Develop solution proposals, technical documentation and implementation roadmaps • Design customized solution architectures using the Aсclaim.ai platform • Deliver tailored product demos, proofs of concept (POCs) and pilot programs • Build integrations with customer systems (CRM, ERP, APIs, databases, etc.) • Collaborate with Product and Engineering teams to communicate customer feedback and feature gaps • Support onboarding and deployment of enterprise clients • Ensure technical success during initial rollout and scaling • Troubleshoot integration and performance issues • Document best practices and reusable solution templates

• Execute targeted, research-led outbound prospecting into large banks, credit unions, and specialty lenders via phone, email, and LinkedIn. • Engage inbound leads from industry events, conferences, and demand gen campaigns with speed and intent. • Identify and map multiple stakeholders within enterprise accounts — collections leadership, operations, and technology buyers. • Qualify prospects against our ICP and pass opportunities to senior sellers with full context and clean CRM data. • Learn and own the Acclaim value proposition; articulate it clearly to sophisticated buyers without leaning on scripts. • Use sequencing and sales tools to increase reach and stay organized — but lead with your voice and your research. • Maintain accurate activity and pipeline data in CRM. • Represent Acclaim at industry events and conferences when called upon. • Partner with the Head of Sales to sharpen messaging, refine target lists, and improve conversion at every funnel stage.

• Execute high-volume, high-quality outbound prospecting into collections agencies, debt buyers, and legal collections firms via phone, email, and LinkedIn • Engage inbound leads from events, conferences, and demand gen campaigns with speed and intent • Qualify prospects against our ICP and pass opportunities to senior sellers with full context — not just a name and a calendar link • Learn and own the Overtime value proposition; articulate it clearly in cold conversations without relying on scripts as a crutch • Use sequencing and sales tools to stay organized and increase reach — but lead with your voice, not your inbox • Maintain clean, accurate activity and pipeline data in CRM • Represent Overtime at industry events and conferences when called upon • Partner with the Head of Sales to sharpen messaging, refine target lists, and improve conversion at every stage of the funnel

• Own full-cycle recruitment across technical, product, and GTM functions in the US and EMEA. • Partner closely with hiring managers and leadership as a trusted advisor on hiring strategy, candidate profiles, talent availability, and market realities. • Build strong top-of-funnel pipelines through proactive sourcing, targeted outreach, and creative talent attraction strategies. • Ensure an excellent candidate experience throughout the hiring process. • Lead and coordinate onboarding and adaptation of new hires to support smooth integration into the business. • Maintain and optimize our ATS, ensuring clean data, efficient workflows, and high hiring process quality. • Track and analyze hiring market trends, competitor activity, and talent insights across relevant geographies and functions. • Help improve recruiting processes, hiring quality, and overall talent operations as we scale.