Aero

• Exercise tactical oversight of daily flight operations within the OCC, ensuring they are conducted safely, efficiently, and in a manner that delivers superior guest satisfaction. • Maximize utilization of aircraft and crews through daily coordination with Crew Scheduling, Dispatch, Maintenance Control, Charter Sales, and other stakeholders during both normal operations and irregular operations (IROPS). • Monitor the short-term schedule to verify aircraft are routed efficiently based on route requirements, technical needs, and commercial priorities. • Develop, implement, and oversee disruption recovery plans during irregular operations and delay situations, with a focus on safety, guest needs, and operational continuity. • Serve as the OCC’s primary liaison with Fixed Based Operators (FBOs), ensuring ground operations support aligns with Aero’s service standards. • Assist the charter and scheduled operations sales teams with flight times, performance data, aircraft and crew routings, flight numbering, and guest coordination. • Process and distribute daily operations summary reports. • Act as the primary OCC point of contact with the FAR 119 certificate holders and regulatory agencies. • Represent the OCC on the Emergency Command Center (ECC) when the Emergency Response Plan (ERP) is activated.

ABOUT AERO At Aero, we believe exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose. ABOUT THIS ROLE As a Concierge and Reservations Systems Specialist, you are the backbone and the white-glove liaison between Aero and our guests. This role requires a unique blend of high-touch luxury hospitality and GDS mastery. You will act as the team’s primary subject matter expert for Sabre, ensuring technical integrity of every booking while guiding our Concierge team through complex ticketing and reservation workflows. You aren’t just resolving issues, you are setting the standard for technical excellence at Aero. RESPONSIBILITIES Systems & Technical: - Serve as the internal subject matter expert for Sabre, acting as the first point of contact for the Concierge team to troubleshoot GDS errors, complex PNR issues, and ticketing discrepancies. - Become a Darwin expert and a liaison for the Commercial Systems team (including understanding of fare construction principles, calculating exchanges and refunds through fare comparisons and penalty applications, UAT testing, and ensuring the integrity of Guest Experience processes whilst being a first point of escalation for the Concierge team. - Partner with the Commercial team to proactively monitor and clear GDS queues to manage ticketing time limits, handle schedule changes, and ensure guest itineraries are synchronized and accurate. - Execute manual and automated reissues, voids, and refunds, ensuring 100% accuracy in fare construction and tax calculation. Guest Experience: - Contribute to customer satisfaction score (NPS) by providing superior, personalized service to our guests and prospective guests via phone, email, and chat and ensuring all open tickets are resolved promptly and concisely. - Understand the specific context and desires of prospective guests to tailor the features and benefits of the Aero experience to their needs and drive trip booking conversion. - Proactively coordinate and organize all communication regarding flight management details, including itinerary changes, transportation arrangements, and other special requests. - Coordinate closely with the Operations team to communicate any changes that may occur with the flight schedule, weather, aircraft, any IROPS (irregular operations), and certain accommodations to meet the needs for our guests. - Effectively communicate and escalate operational and experience issues - Be well-versed and knowledgeable on all aspects of the Aero experience, including all menus, flight schedules, guest procedures, and technology systems. - Complete side work and daily tasks as directed by leadership and as requested by other departments. Operational: - Develop internal knowledge guides and conduct GDS training sessions for the Concierge team. - Identify areas of opportunity for new processes and systems that better support our operation and guest experience; be proactive and generous with your ideas and experiments. - Collaborate with the Business Development team to support travel agencies and act as a main point of contact for Sabre subscribers, ensuring accurate application and interpretation of our fare rules by providing guidance on fares, ancillary offerings, and penalty terms. - Stay up-to-date with and knowledgeable about all company and FAA policies and procedures and ensure all activities remain in accordance with the Concierge Playbook and TSA security requirements. REQUIREMENTS - Minimum 1-2 years of hands-on experience in a Global Distribution System (Sabre highly preferred). Must be proficient in native GDS commands. - Demonstrated ability to perform complex pricing and ticket exchanges - Prior experience in a “Help Desk” capacity within a travel agency or airline environment is strongly preferred. - Ability to work remotely - Must have experience with email services and proficiency using customer service tools (experience with Zendesk and/or Salesforce is a plus) - Flexibility to work weekends and shifts that reflect Pacific Standard Time (PST), where our main hub is located. BENEFITS & PAY - $25-$27 [per hour] - [exact compensation may vary based on skills, experience, and location.] - Other expenses: reimbursed per Aero’s Travel & Expense Policy - Time Off: PTO, accrued sick time, bereavement, and holiday pay. - Benefits: medical, dental, vision, life, disability, 401k, dependent care FSA, health FSA Aero is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

ABOUT AERO At Aero, we believe that exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose. ABOUT THIS ROLE We’re seeking a part-time Recruiter/Talent Acquisition Specialist to manage full-cycle recruiting across In-flight, lounge, operations, maintenance, and corporate teams. You’ll partner with hiring managers, source and assess candidates, coordinate interviews, and support offers - all while delivering a premium candidate experience. This is a 6-month fixed-term, part-time positionFlexible schedule: 4–5 hours Monday–Friday or 5–6 hours Monday–Thursday RESPONSIBILITIES - Manage full-cycle recruiting for roles across inflight, lounge, operations, maintenance, and corporate teams - Partner with hiring managers to understand workforce needs, role requirements, and hiring timelines - Develop and execute sourcing strategies for hospitality and aviation talent - Screen, interview, and assess candidates with a strong focus on service mindset and cultural alignment - Coordinate and manage interview logistics and candidate communications - Deliver a premium candidate experience from first interaction to offer stage - Track and manage candidates through the ATS and ensure data accuracy and compliance - Support offer preparation, negotiations, and pre-hire processes - Build and maintain talent pipelines for recurring and high-volume roles - Contribute to employer branding initiatives and recruiting process improvements REQUIREMENTS - 5+ years of recruiting experience, preferably in luxury hospitality, aviation, or service-oriented industries - Experience managing full-cycle recruiting in a fast-paced environment - Strong stakeholder management and ability to influence hiring decisions - Exceptional communication and interpersonal skills - High attention to detail with strong organizational skills - Ability to assess candidates for both technical qualifications and service excellence - Familiarity with ATS platforms and recruiting tools (Lever, Greenhouse, Ashby, etc.) - Comfortable juggling multiple open roles and priorities simultaneously - Must be tech savvy and willing to learn new technology - Able to adapt and thrive in a dynamic start-up environment $35 - $38 an hour

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an experienced Executive Coach to partner with our senior leaders and managers in support of their professional and personal growth. This role will work closely with individuals across the organization to enhance leadership capabilities, strengthen communication and decision-making skills, and support overall performance and development. The ideal coach brings both strategic insight and empathetic listening, and is able to guide leaders through growth, change, and complex challenges. Responsibilities - Provide 1:1 coaching sessions for executives and managers, focused on leadership effectiveness, communication, emotional intelligence, and strategic thinking. - Assess individual coaching needs and create tailored development plans with each participant. - Support leaders in navigating organizational structure, team dynamics, and interpersonal challenges. - Offer periodic progress updates to the Head of People Ops where appropriate and agreed upon. - Provide group coaching, workshops, or leadership development sessions as needed. Qualifications - 5+ years of experience coaching senior-level leaders and/or people managers. - Background in organizational development, leadership, management, psychology, HR, or similar fields. - Demonstrated ability to support leaders with empathy, direct communication, and actionable feedback. - Experience working in high-growth or fast-paced environments. Requirements - We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. - These tools assist our recruitment team but do not replace human judgment. - Final hiring decisions are ultimately made by humans. - If you would like more information about how your data is processed, please contact us.

ABOUT AERO Aero is a growing Part 135 operator delivering premium on-demand charter solutions. As a startup operator, we combine operational control with a retail-focused, client-first sales strategy. We are building a nimble, revenue-driven team that understands both aircraft operations and competitive charter brokerage dynamics. ABOUT THIS ROLE Aero is seeking a Charter Sales Associate with 5+ years of private aviation charter retail sales experience. Although Aero is an operator, this role requires a retail charter sales mindset — someone who understands pricing strategy, sourcing, margin management, and how to close high-value charter transactions in a competitive marketplace. This is a revenue-producing role for a sales professional who can generate business, build and maintain strong client relationships, and contribute to scaling a startup operation. RESPONSIBILITES - Generate and close on-demand charter sales across both retail and wholesale channels - Manage full sales lifecycle, from inquiry through post-flight follow-up - Price trips competitively while maintaining and protecting company marginSource supplemental lift when required - Develop and maintain relationships with high net worth individuals, executives, brokers, and travel advisors - Conduct outbound prospecting to expand and grow client baseCollaborate closely with Flight Operations to align aircraft availability and trip feasibility - Maintain accurate CRM records, including pipeline and revenue forecasting - Represent Aero at industry events and client meetings (light travel required) REQUIREMENTS - Minimum 5+ years of direct retail charter sales experience - Background working at a charter brokerage or retail charter division of an operator - Demonstrated history of closing and managing revenue targets - Deep understanding of: Aircraft categories (Light through Heavy/ULR), Charter market pricing fluctuations, Retail markup and margin structure, Part 135 operational limitations, Domestic and international trip logistics - Experience sourcing lift beyond controlled fleet - Strong negotiation skills BENEFITS & PAY - Pay: $85,000-$105,000 per year plus commission - exact compensation may vary based on skills, experience, and location - Time Off: unlimited vacation, sick, bereavement, and holiday - Benefits: Medical, Dental, Vision, Life, Disability, 401k, Health FSA, Dependent Care FSA, Complimentary standby travel on Aero flights $85,000 - $105,000 a year

• Manage daily seat inventory across fare classes to maximize flight-level revenue. • Monitor competitive pricing and adjust market positioning to protect margins. • Identify and implement tactical strategies for underperforming flights. • Manage group requests • Develop and apply demand forecasting models using historical booking data, seasonality, and market trends. • Lead internal ad-hoc analysis to provide data-driven recommendations for commercial initiatives. • Partner with Marketing and Sales to align promotional activities with capacity. • Provide commercial and market insights to support route planning. • Support BD with special fares

ABOUT AERO At Aero, we believe that exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability, and fulfillment to foster a culture of trust and purpose. ABOUT THIS ROLE The Sr. Analyst, Commercial Operations, supports both the Commercial Systems and Commercial Strategy functions. This hybrid role bridges technical operations with pricing, inventory, and distribution, ensuring smooth daily operations and contributing to strategic initiatives. You’ll work cross-functionally to maintain system stability, optimize inventory, and ensure accurate fare and schedule distribution across platforms. RESPONSIBILITIES Systems & Operational Support Provide frontline technical support for Darwin (PSS), Aptaero (DCS), and Leon (scheduling) Troubleshoot external distribution issues and escalate to vendors (e.g., Sabre, Darwin) Participate in on-call rotation and support during IROPs Assist with testing and release cycles for Aptaero and DarwinFile airport/terminal details for unanticipated diversions Coordinate with the strategy team to ensure accurate fare and schedule filing Commercial Strategy & Distribution File fares in ATPCO and manage schedules via Cirium/OAG Audit external distribution channels for accurate fare and schedule display Troubleshoot pricing and scheduling issues Optimize inventory daily based on load factors and crowdsource products Maintain schedule data in Leon, including tail assignments and fleet linking Identify empty scheduled flights for potential charter use Support charter planning and commission filing with Business Development Contribute to strategic initiatives and commercial planning efforts REQUIREMENTS BENEFITS & PAY Pay Range: $80,000-90,000 in Los Angeles, CA [exact compensation may vary based on skills, experience, and location.] Time Off: Unlimited PTO, accrued sick time, bereavement, and holiday pay. Benefits: medical, dental, vision, life, disability, 401k, dependent care FSA, health FSA, teammate travel perks

• Plan, prepare and perform Internal Evaluation Program (IEP), Compliance Monitoring, OSHA (Federal and State), DOT Drug and Alcohol Program, and Security Program audits IAW Aero’s Safety Management System (SMS), Company Security Manual (CSM), Ground Safety Program, Anti-Drug and Alcohol Misuse Prevention Program (ADAMP), as well as all applicable federal, state and local regulations. • Ensure company procedures comply with federal and state regulations as well as corporate policies. • Conduct in briefs & out briefs with organizational leadership. • Identify and document audit results and create reports. • Identify and document non-conformities. • Input and manage audit data via Aero’s SMS platform. • Analyze IEP Data trends to identify organizational top risks and areas for improvement. • Recommend policy and procedures changes for process improvements to safety and security leadership. • Communicate findings with all levels of organizational leadership. • Monitor and verify that audits and FAA inspection findings are corrected promptly and that corrective actions are effectively implemented in day-to-day operations. • Maintain knowledge of applicable standards, laws, and regulations, and update internal processes as regulatory requirements change. • Support regulatory compliance duties, including VDRP related follow-ups, regulatory correspondence, and special investigations as requested by safety department leadership. • Other tasks as set forth by the safety department leadership. • Travel up to 50% of the time may be required.