Acryl Data logo
Acryl Data

Bringing clarity to data.

Customer Centric Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 11-50Since 2021H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

70 days ago

Salary

0

Seniority

Senior

Job Description

Customer Centric Engineer

Acryl Data

• Provide advanced technical support to our growing customer base via multiple channels (Zendesk, Zoom, Slack). • Troubleshoot complex issues spanning software configuration, networking, and integrations — including analyzing logs, reproducing issues, and debugging code. • Ensure our customers achieve fast and lasting success with DataHub. • Act as a trusted advisor, helping customers optimize their usage and proactively address gaps or inefficiencies. • Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality. • Monitor customer health metrics and advocate internally (alongside our Customer Success team) for improvements based on customer feedback. • Contribute to customer-facing resources: FAQs, troubleshooting guides, training materials, and knowledge base articles. • Continuously expand your technical skill set through training, certifications, and self-directed learning.

Job Requirements

  • 5+ years of experience in software engineering, data engineering, or supporting complex enterprise applications.
  • Expertise and understanding of Python; general understanding of frontend technologies like React, TypeScript, JavaScript, etc.; experience with data pipelines, ELT processes, and the modern data stack.
  • Proficiency with SQL and enterprise data platforms such as Snowflake, BigQuery, dbt, Airflow, Tableau, or Looker.
  • Solid understanding of networking, system architectures, and cloud platforms (AWS, Azure, GCP). Understanding of (and experience with) modern orchestration technologies (Kubernetes, GKE, AKE, Docker, etc.)
  • Experience with UNIX commands and system administration/navigation
  • Experience troubleshooting and debugging code in enterprise environments.
  • Excellent written and verbal communication skills — able to explain technical detail clearly to customers at all levels.
  • A passion for helping customers succeed and a mindset rooted in collaboration and empathy.
  • An appetite for working in a fast-paced startup environment.
  • Bachelor’s degree in Computer Science or equivalent practical experience.

Benefits

  • Competitive compensation
  • Equity for everyone
  • Remote Work
  • Location flexibility
  • Comprehensive health coverage
  • Flexible savings accounts
  • Support for every path to parenthood
  • Time off that works for you

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