Bringing clarity to data.
Customer Centric Engineer
Location
California
Posted
70 days ago
Salary
0
Seniority
Senior
Job Description
Customer Centric Engineer
Acryl Data
• Provide advanced technical support to our growing customer base via multiple channels (Zendesk, Zoom, Slack). • Troubleshoot complex issues spanning software configuration, networking, and integrations — including analyzing logs, reproducing issues, and debugging code. • Ensure our customers achieve fast and lasting success with DataHub. • Act as a trusted advisor, helping customers optimize their usage and proactively address gaps or inefficiencies. • Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality. • Monitor customer health metrics and advocate internally (alongside our Customer Success team) for improvements based on customer feedback. • Contribute to customer-facing resources: FAQs, troubleshooting guides, training materials, and knowledge base articles. • Continuously expand your technical skill set through training, certifications, and self-directed learning.
Job Requirements
- 5+ years of experience in software engineering, data engineering, or supporting complex enterprise applications.
- Expertise and understanding of Python; general understanding of frontend technologies like React, TypeScript, JavaScript, etc.; experience with data pipelines, ELT processes, and the modern data stack.
- Proficiency with SQL and enterprise data platforms such as Snowflake, BigQuery, dbt, Airflow, Tableau, or Looker.
- Solid understanding of networking, system architectures, and cloud platforms (AWS, Azure, GCP). Understanding of (and experience with) modern orchestration technologies (Kubernetes, GKE, AKE, Docker, etc.)
- Experience with UNIX commands and system administration/navigation
- Experience troubleshooting and debugging code in enterprise environments.
- Excellent written and verbal communication skills — able to explain technical detail clearly to customers at all levels.
- A passion for helping customers succeed and a mindset rooted in collaboration and empathy.
- An appetite for working in a fast-paced startup environment.
- Bachelor’s degree in Computer Science or equivalent practical experience.
Benefits
- Competitive compensation
- Equity for everyone
- Remote Work
- Location flexibility
- Comprehensive health coverage
- Flexible savings accounts
- Support for every path to parenthood
- Time off that works for you
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