Aceable

• Own the system and requirements behind renewals and approvals across verticals, ensuring deadlines, documentation, and fees are met on time and active approvals remain compliant • Research, verify, and interpret state and jurisdiction-specific laws, regulations, and licensing requirements to identify operational and curriculum requirements for entering new markets and maintaining existing ones • Prepare, compile, and submit regulatory applications and supporting documentation required for new market approvals, school licensure, and course accreditation across multiple states and verticals • Partner with cross-functional teams to translate new market regulatory requirements into actionable operational, product, and content standards ahead of market entry • Work with partners across Product, Engineering, Customer Experience, Finance, Marketing and Learning Experience on regulatory opportunities, questions, and improvements • Establish and document, the regulatory processes, rules, and standards that the broader team follows • Serve as a primary point of contact with regulatory agencies and government bodies, building goodwill and the relationships that move approvals forward • Design and implement scalable regulatory frameworks along with AI assisted systems, and workflows that support expansion into new states and verticals • Mentor junior regulatory staff and set the quality bar others work to, reviewing work, and sharing standards across the team

ABOUT THIS POSITION Aceable is seeking a Marketing Strategic Initiatives Lead to serve as a critical continuity layer for the marketing org. Think high-priority initiatives that cross functions, don't sit neatly within a single team, and require clear thinking and decisive execution. Our ideal candidate will operate independently, bring structure to ambiguity, confidently use AI/emerging technology, and move complex work forward without waiting for direction. If you're the person leadership relies on when something important has no clear owner, you'll thrive here. This role operates as a senior individual contributor and force multiplier for the VP of Marketing, advancing critical initiatives and increasing execution velocity across the organization. WHAT YOU’LL DO - Serve as a senior strategic partner to the VP, Marketing, advancing high-priority initiatives and increasing execution velocity across the organization - Apply AI tools and workflow automation to increase leverage, reduce manual work, and accelerate execution across the org - Own high-impact marketing initiatives end-to-end — scoping ambiguous problems, defining success metrics, and driving execution through measurable business outcomes - Identify root causes behind performance gaps across funnel, verticals, and channels, and design solutions that accelerate revenue growth - Act as connective tissue across Marketing, Product, Sales, and Engineering to ensure initiatives are integrated, aligned, and moving with urgency - Remove cross-functional bottlenecks and increase clarity around ownership and accountability - Translate complex data, research, and market signals into clear recommendations that drive executive decisions - Develop deep fluency in our business model, performance metrics, and marketing systems to inform prioritization and tradeoffs and serve as an institutional knowledge anchor - Strengthen performance visibility and operational rigor across marketing - Communicate clearly and confidently with executive stakeholders, translating marketing activity into business impact WHAT YOU’LL NEED - 8+ years of marketing experience, with fluency across multiple disciplines (digital, content, web, lifecycle, performance, analytics, operations) - Strong strategic execution instincts and the ability to bring structure to ambiguity, define clear next steps, and drive initiatives forward without waiting for direction - Proven B2C marketing experience with a strong understanding of consumer behavior, customer acquisition, and lifecycle marketing strategies - Deep fluency in marketing and business analytics platforms, with experience using data to diagnose performance gaps and inform strategic decisions - Demonstrated ability to connect marketing initiatives to pipeline, conversion, and revenue outcomes - Experience applying AI tools and workflow automations to improve marketing execution and efficiency (not just as an end user, but someone who builds and deploys solutions) - Proven ability to operate across multiple priorities and workstreams, balancing strategic thinking with hands-on execution - Strong written and verbal communication skills, with experience presenting recommendations and performance insights to cross-functional and executive stakeholders - Experience managing external vendors or strategic partners with accountability for performance and ROI - Resourceful, scrappy, and solutions-oriented — you bring creativity and determination to getting things done, especially when the path forward isn’t obvious ABOUT ACEABLE Aceable has helped 20 million people get licensed in driver's ed, real estate, insurance, and mortgage. Behind every license is a first car, a new career, a fresh start. Making those moments possible is why we built Acable. We're profitable, growing, and investing heavily in AI to make licensing education better. Our courses are mobile-first, fully accredited, and built around one obsessive question: what's the most effective and engaging way to get someone to actually learn this? We’re proud that our students consistently outperform competitors on pass rates. We move fast, ship to real students in weeks, and give our people genuine end-to-end ownership. If you want to build something that directly helps people start new careers (and have fun doing it) you're going to fit right in. ABOUT THE MARKETING TEAM The Aceable Marketing Team is a high-performing group of digital and performance marketers with expertise in search, revenue optimization, marketing analytics, product marketing, and brand building. We are data-driven and collaborative, using insights to drive smart decisions that fuel Aceable’s growth. Our team works closely with product, web, and creative teams to deliver exceptional customer experiences, and we take pride in being a key contributor to the company’s success. ACEABLE PERKS - Join one of Austin's Best Places to Work in 2024 & 2025 - Competitive total rewards (base salary + bonus/stock options, if applicable) - 401k match - Robust medical, dental, and vision benefits - Generous paid time off programs + 19 paid holidays per year - Flexible work schedule - Wellness programs - Our own space on the top floor of a downtown Austin building with free parking - Weekly lunch, a fully stocked fridge, and plentiful snacks - Company events and activities (holiday events, happy hours, volunteering) - #PursueGrowth Reimbursement ($600 per year for full-time employees) - Free Roadside Assistance subscription - Passionate teammates excited to help you succeed and learn - NOTE: Our team is currently working in a hybrid work environment with flexibility to work in office or remote based on role/department and location* At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don't think you meet every qualification listed, we'd love to review your application! *Remote Hires I Aceable is only able to hire employees in the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York (excluding Boroughs), North Carolina, Pennsylvania, Texas, Utah, and Washington. Compensation: $130,000 - $170,000

ABOUT THIS POSITION First and foremost, as a Customer Experience Advisor, you will ensure that students' needs are met in a timely, high quality manner. Like the rest of the Customer Experience Team, you handle dynamic, high-pressure situations with a ridiculously positive attitude while staying calm and collected. You understand how customer experience contributes to the overall success of Aceable and are driven by supporting the needs and growth of others. WHAT YOU’LL DO - Handle student interactions (Calls, Chat, Texts and Emails) with empathy and understanding, and serve as a role model of exceptional customer service - Handle Tier II tickets and escalations based on assigned brands or verticals - Strong knowledge of at least one vertical with the ability to support all brands within it - Use AI-powered support tools to enhance response efficiency and provide consistent, accurate information to students across multiple communication channels - Collect and organize student feedback or product bugs; share with CX management team and/or other company stakeholders - Prioritize multiple deliverables and responsibilities, with the ability to change focus quickly and efficiently in order to meet students and business needs - Upskill on new and existing products or vertical as needed - Use your advanced knowledge of student experiences to contribute ideas and insights that enhance the student experience WHAT YOU’LL NEED - 2+ years customer service or relevant experience - Availability for weekend and/or evening work - Ability to handle calls, chats, emails, and texts from students for 80%+ of your day - Ability to listen to and understand the needs of each student, de-escalate when needed, and provide productive solutions - Effective and clear verbal and written communication, including proper grammar - Ability to open web browser and navigate multiple tabs simultaneously - Impeccable time management and ability to handle a dynamic environment with multiple deadlines - Punctuality – commitment to arrive on time for your scheduled shifts and be a role model to the team - Required: A suitable, remote working environment with reliable internet connection and a distraction free, quiet area for calls; headset and voice-over phone equipment provided BONUS POINTS - Fluent/bilingual in Spanish ABOUT ACEABLE Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification. After launching our first mobile app to provide accredited driver's ed courses, Aceable expanded into real estate education, healthcare education, and most recently mortgage and home insurance. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month! Aceable has been awarded one of the Best Places to Work for multiple years running by numerous entities, such as the Austin Business Journal, Built In, USA Today, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student lives as possible. ABOUT THE CX TEAM The Aceable Customer Experience Team is the first point of contact for our students. We are a creative, problem-solving, and results-driven team who deliver excellent customer service through thorough and clear resolutions for every student. We have a passion for pursuing growth through training, coaching, and learning new skills. ACEABLE PERKS Join one of Austin's Best Places to Work in 2024 -2026 - Competitive total rewards (base salary + bonus/stock options, if applicable) - 401k match - Robust medical, dental, and vision benefits - Generous paid time off programs + 19 paid holidays per year - Flexible work schedule - Wellness programs - Our own space on the top floor of a downtown Austin building with free parking - Weekly lunch, a fully stocked fridge, and plentiful snacks - Company events and activities (holiday events, happy hours, volunteering) - #PursueGrowth Reimbursement ($600 per year for full-time employees) - Free Roadside Assistance subscription - Passionate teammates excited to help you succeed and learn - NOTE: Our team is currently working in a hybrid work environment with flexibility to work in office or remote based on role/department and location* At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don't think you meet every qualification listed, we'd love to review your application! *Remote Hires I Aceable is only able to hire employees in the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York (excluding Boroughs), North Carolina, Texas, Utah, and Washington. Hourly Pay Range: $16.00/hour + $1.00/hour bilingual differential

• Serve as a senior strategic partner to the VP, Marketing, advancing high-priority initiatives and increasing execution velocity across the organization • Apply AI tools and workflow automation to increase leverage, reduce manual work, and accelerate execution across the org • Own high-impact marketing initiatives end-to-end — scoping ambiguous problems, defining success metrics, and driving execution through measurable business outcomes • Identify root causes behind performance gaps across funnel, verticals, and channels, and design solutions that accelerate revenue growth • Act as connective tissue across Marketing, Product, Sales, and Engineering to ensure initiatives are integrated, aligned, and moving with urgency • Remove cross-functional bottlenecks and increase clarity around ownership and accountability • Serve as an institutional knowledge anchor — deeply fluent in every corner of the marketing org so coverage is never a single point of failure • Translate complex data, research, and market signals into clear recommendations that drive executive decisions • Develop deep fluency in our business model, performance metrics, and marketing systems to inform prioritization and tradeoffs • Strengthen performance visibility and operational rigor across marketing • Communicate clearly and confidently with executive stakeholders, translating marketing activity into business impact

ABOUT THIS POSITION Aceable is seeking a Marketing Strategy & AI Operations Lead to own the work that moves the business forward. Think high-priority initiatives that cross functions, don't sit neatly within a single team, and require clear thinking and decisive execution. You'll partner closely with the VP of Marketing and leaders across the organization to drive critical initiatives end-to-end and ensure momentum never stalls. One week that may mean advancing our B2B strategy; the next, leading a site migration, stabilizing a performance gap, or managing a strategic vendor. The constant is your ability to quickly diagnose what matters, step in with clarity, and deliver measurable impact. This role is designed for a high-judgment generalist with broad marketing range and strong business acumen. You operate independently, bring structure to ambiguity, and move complex work forward without waiting for direction. You don't wait for perfect conditions or clear permission — you identify what needs to happen and you go make it happen, breaking down walls until it's done. You also bring genuine AI fluency to the work, applying tools and automation to increase leverage and move faster. You serve as a critical continuity layer for the marketing org. When an experimental initiative needs a leader, when a high-stakes project has no clear owner, or when execution needs to stay on track regardless of circumstance, you step in without missing a beat. If you're the person leadership relies on when something important has no clear owner, you'll thrive here. This role operates as a senior individual contributor and force multiplier for the VP of Marketing, advancing critical initiatives and increasing execution velocity across the organization. WHAT YOU’LL DO - Serve as a senior strategic partner to the VP, Marketing, advancing high-priority initiatives and increasing execution velocity across the organization - Apply AI tools and workflow automation to increase leverage, reduce manual work, and accelerate execution across the org - Own high-impact marketing initiatives end-to-end — scoping ambiguous problems, defining success metrics, and driving execution through measurable business outcomes - Identify root causes behind performance gaps across funnel, verticals, and channels, and design solutions that accelerate revenue growth - Act as connective tissue across Marketing, Product, Sales, and Engineering to ensure initiatives are integrated, aligned, and moving with urgency - Remove cross-functional bottlenecks and increase clarity around ownership and accountability - Serve as an institutional knowledge anchor — deeply fluent in every corner of the marketing org so coverage is never a single point of failure - Translate complex data, research, and market signals into clear recommendations that drive executive decisions - Develop deep fluency in our business model, performance metrics, and marketing systems to inform prioritization and tradeoffs - Strengthen performance visibility and operational rigor across marketing - Communicate clearly and confidently with executive stakeholders, translating marketing activity into business impact WHAT YOU’LL NEED - 8+ years of marketing experience, with fluency across multiple disciplines (digital, content, web, lifecycle, performance, analytics, operations) - Strong strategic execution instincts and the ability to bring structure to ambiguity, define clear next steps, and drive initiatives forward without waiting for direction - A take-the-hill mentality: when something needs to get done, you find a way — unconventional approaches, creative resourcing, whatever it takes — and you don't stop until it's resolved - Deep fluency in marketing and business analytics platforms, with experience using data to diagnose performance gaps and inform strategic decisions - Demonstrated ability to connect marketing initiatives to pipeline, conversion, and revenue outcomes - Experience managing external vendors or strategic partners with accountability for performance and ROI - Demonstrated impacted created by applying AI tools and workflow automation to improve marketing execution and efficiency — not just as an end user, but someone who builds and deploys solutions - Proven ability to operate across multiple priorities and workstreams, balancing strategic thinking with hands-on execution - Strong written and verbal communication skills, with experience presenting recommendations and performance insights to cross-functional and executive stakeholders ABOUT ACEABLE Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification. After launching our first mobile app to provide accredited driver's ed courses, Aceable expanded into real estate education, healthcare education, and most recently mortgage and home insurance. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month! Aceable has been awarded one of the Best Places to Work for multiple years running by numerous entities, such as the Austin Business Journal, Built In, USA Today, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student lives as possible. ABOUT THE MARKETING TEAM The Aceable Marketing Team is a high-performing group of digital and performance marketers with expertise in search, revenue optimization, marketing analytics, product marketing, and brand building. We are data-driven and collaborative, using insights to drive smart decisions that fuel Aceable’s growth. Our team works closely with product, web, and creative teams to deliver exceptional customer experiences, and we take pride in being a key contributor to the company’s success. ACEABLE PERKS - Join one of Austin's Best Places to Work in 2024 & 2025 - Competitive total rewards (base salary + bonus/stock options, if applicable) - 401k match - Robust medical, dental, and vision benefits - Generous paid time off programs + 19 paid holidays per year - Flexible work schedule - Wellness programs - Our own space on the top floor of a downtown Austin building with free parking - Weekly lunch, a fully stocked fridge, and plentiful snacks - Company events and activities (holiday events, happy hours, volunteering) - #PursueGrowth Reimbursement ($600 per year for full-time employees) - Free Roadside Assistance subscription - Passionate teammates excited to help you succeed and learn - NOTE: Our team is currently working in a hybrid work environment with flexibility to work in office or remote based on role/department and location* At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don't think you meet every qualification listed, we'd love to review your application! *Remote Hires I Aceable is only able to hire employees in the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York (excluding Boroughs), North Carolina, Pennsylvania, Texas, Utah, and Washington. Compensation: $130,000 - $170,000

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Experience Advisor, you will ensure that students' needs are met in a timely, high-quality manner. You will handle dynamic, high-pressure situations with a positive attitude while staying calm and collected. You understand how customer experience contributes to the overall success of Aceable and are driven by supporting the needs and growth of others. - Handle student interactions (Calls, Chat, Texts, and Emails) with empathy and understanding, serving as a role model of exceptional customer service. - Handle Tier II tickets and escalations based on assigned brands or verticals. - Strong knowledge of at least one vertical with the ability to support all brands within it. - Use AI-powered support tools to enhance response efficiency and provide consistent, accurate information to students across multiple communication channels. - Collect and organize student feedback or product bugs; share with CX management team and/or other company stakeholders. - Prioritize multiple deliverables and responsibilities, with the ability to change focus quickly and efficiently to meet students and business needs. - Upskill on new and existing products or verticals as needed. - Use your advanced knowledge of student experiences to contribute ideas and insights that enhance the student experience. Qualifications - 2+ years customer service or relevant experience. - Availability for weekend and/or evening work. - Ability to handle calls, chats, emails, and texts from students for 80%+ of your day. - Ability to listen to and understand the needs of each student, de-escalate when needed, and provide productive solutions. - Effective and clear verbal and written communication, including proper grammar. - Ability to open a web browser and navigate multiple tabs simultaneously. - Impeccable time management and ability to handle a dynamic environment with multiple deadlines. - Punctuality – commitment to arrive on time for your scheduled shifts and be a role model to the team. - Required: A suitable, remote working environment with reliable internet connection and a distraction-free, quiet area for calls; headset and voice-over phone equipment provided. Benefits - Join one of Austin's Best Places to Work in 2024-2026. - Competitive total rewards (base salary + bonus/stock options, if applicable). - 401k match. - Robust medical, dental, and vision benefits. - Generous paid time off programs + 19 paid holidays per year. - Flexible work schedule. - Wellness programs. - Our own space on the top floor of a downtown Austin building with free parking. - Weekly lunch, a fully stocked fridge, and plentiful snacks. - Company events and activities (holiday events, happy hours, volunteering). - #PursueGrowth Reimbursement ($600 per year for full-time employees). - Free Roadside Assistance subscription. - Passionate teammates excited to help you succeed and learn.