• Own what it feels like to be a customer—end to end • Set standards for customer interaction and build systems to achieve them • Constantly improve the customer experience and build automations • Equip delivery partners to be brand ambassadors • Ensure the right product is in the right place at the right time • Keep retail operations running smoothly and promote in-store experiences

Are you a customer-obsessed professional who enjoys helping investment managers unlock the full value of modern technology? Do you thrive in fast-paced environments where you can manage multiple relationships, drive product adoption, and influence outcomes that directly impact customer growth and satisfaction? Are you excited to work with innovative teams and leverage AI-assisted tools to deliver scalable, high-impact customer success in a rapidly growing and stably-backed fintech environment? If so, we invite you to be a part of our innovative team. As a Senior Customer Success Manager at Ridgeline, you will play a critical role in supporting a portfolio of investment and wealth management customers within our Growth business segment. In this role, you will help customers accelerate time-to-value, deepen product adoption, and identify opportunities for growth while ensuring strong retention, referenceability, and satisfaction. Working within a collaborative team-based coverage model, you will own higher volumes of accounts and interactions by leveraging cutting-edge technologies—including AI tools like ChatGPT, Glean, and Claude Code—as well as leading CS platforms such as Salesforce and Pendo to streamline workflows, proactively surface insights, and deliver scalable yet context-aware customer outcomes. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we’d love to meet you. You must be work authorized in the United States without the need for employer sponsorship. The impact you will have: - Build trusted relationships with investment and wealth management clients to support product adoption, satisfaction, and long-term partnership - Guide customers through pre-implementation readiness and onboarding coordination to ensure successful deployment and rapid realization of value - Develop and execute account plans that align product capabilities with customer business objectives - Drive product adoption and user enablement through training sessions, workshops, and strategic guidance - Identify and drive opportunities for revenue expansion through upsell/cross-sell opportunities and increased platform utilization - Manage renewal cycles and retention strategies while maintaining strong customer sentiment and engagement - Partner closely with Sales, Product, Support, and other Customer Experience teams to resolve customer issues and remove adoption barriers - Advocate for customer needs by translating feedback and product enhancement requests into actionable insights for internal teams - Coordinate customer reference programs, case studies, and community participation to support Ridgeline’s broader go-to-market efforts - Facilitate executive and end-user relationships across customer organizations to deepen strategic partnerships - Leverage data and AI-enabled tools to monitor customer health, analyze adoption trends, and proactively address risks and opportunities - Contribute to scalable processes and continuous improvement initiatives that enhance the Growth Segment’s ability to support a high-volume customer base - Collaborate with teammates to share knowledge, improve workflows, and strengthen a transparent, supportive team culture - Take ownership of customer outcomes while demonstrating resilience and a growth mindset in a dynamic startup environment - Exemplify Ridgeline’s Core Values and Security First Mindset - Domestic travel possible up to 25% depending on location What we look for: - 2-4+ years of experience in Customer Success, SaaS account management, consulting/professional services, or similar customer-facing roles - Working knowledge of, and strong interest in, the financial markets and institutional/HNW investment lifecycle with demonstrated experience performing, implementing, and/or servicing front, middle, and/or back office workflows (e.g. CRM, portfolio management, trading, recon, data management, reporting, billing, etc.) - Practical understanding of common institutional investment products and security types (equities, funds, fixed income, structured products, derivatives, private assets, FX, etc.) - Experience managing customer relationships and driving product adoption in a B2B SaaS environment - Strong communication skills with the ability to engage both end users and executive stakeholders - Demonstrated ability to manage multiple priorities and customer interactions in a fast-paced, hypergrowth-stage start-up environment - Analytical mindset with the ability to interpret usage data and translate insights into customer outcomes - Comfort leveraging modern tools and technologies—including AI platforms and agentic workflows—to enhance productivity and customer engagement - Strong organizational skills and attention to detail when managing multiple accounts and initiatives - Ability to collaborate cross-functionally with GTM, product, and CX teams - Willingness to learn about cutting-edge technologies while cultivating expertise in a business domain or problem space - An aptitude for problem solving - Ability to communicate effectively - Serious interest in having fun at work Bonus - Experience working with or for investment management software providers - Comfortable working with Excel, Slack, Jira, Confluence, and customer success applications such as Salesforce and Pendo - Basic understanding of AWS, APIs, and public cloud infrastructure - Progress toward or completion of certifications such as CFA or CAIA - Experience contributing to customer community programs, events, or advocacy initiatives About Ridgeline Ridgeline is the industry cloud platform for investment management. It was founded by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry. Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of core values and motivated to revolutionize an industry underserved by its current tech offerings. We are building a new, modern platform in the public cloud, purpose-built for the investment management industry and we are prioritizing security, agility, and usability to empower business like never before. With a growing campus in Reno and offices in New York, Lake Tahoe, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a “Best Workplace for Innovators,” by The Software Report as a “Top 100 Software Company,” and by Forbes as one of “America’s Best Startup Employers.” Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace. Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions. https://www.ridgelineapps.com/legal/candidate-privacy-policy Compensation and Benefits The typical starting compensation range for new hires in this role is listed below. In select locations (including, the San Francisco Bay Area, CA, and the New York City Metro Area), an alternate range may apply as specified below. The typical starting compensation range for this role is: $104,000 to $130,000 OTE The typical starting compensation range for this role in the select locations listed above is: $114,000 - $143,000 OTE Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above. As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product. In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

GARNEY CONSTRUCTION We're looking for a highly motivated individual to join our team as a Coatings Specialist! This remote position has a strong preference for candidates located on the East Coast, as it will support efforts across the Mid-Atlantic and New England regions. In this unique role, you will leverage your technical expertise in industrial and protective coatings to build and strengthen relationships with customers, engineers, and approved applicators. You will serve as a trusted technical resource, helping to identify project opportunities, support specifications, and drive adoption of our coating systems. Success in this role requires strong communication skills, a proactive sales mindset, and the ability to work independently while collaborating with our internal sales, technical, and marketing teams. WHAT YOU WILL BE DOING - Increasing industry recognition of Warren Environmental and its product offerings. - Educating owners, engineers, and contractors on the capabilities of our products to drive sales growth. - Securing specification of Warren Environmental’s products across targeted territories. - Strategically identify, evaluate, and acquire approved applicators into our network. - Support current approved applicators with ongoing support to capture future work. - Collaborate effectively with team members to create a positive and productive work environment. WHAT WE ARE LOOKING FOR - Excellent communication and interpersonal skills to build rapport with customers. - A strong understanding of coating types, properties, and applications. - Experience in applying powder coat finishes to metal products. - A commitment to safety and a clean work environment. - The ability to work independently and as part of a team. LET'S TALK THE PERKS! - Free medical, prescription, dental, and vision plans ($0 premiums) - Virtual doctor visits with no co-pay - Shares of company stock at no cost starting your first day - 401(k) plan with a 3.5% match - Student loan resources - Weekly paychecks - Paid time off - 8 paid holidays - Health Savings Account (HSA) with a lump sum and matching contributions - Free life insurance and disability policy - Free access to healthcare coordinators - Counseling sessions with mental health professionals at no cost - Access to consultations with legal and financial professionals at no cost - Free programs assisting with weight loss, maternity health, prescriptions for chronic conditions, and more - 50% employee discount in the Garney apparel store CONTACT US Warren Environmental is a subsidiary of Garney Construction, a nationally recognized contractor specializing in water and wastewater infrastructure. Because of this relationship, some recruiting communications, systems, or email addresses may reference Garney. These communications are part of the same hiring process and apply directly to opportunities with Warren Environmental. If you are interested in this position, please click APPLY NOW to submit your application. To view additional opportunities, visit warrenenviro.com/careers/. If you have questions or would like more information, please email recruiter@garney.com and include the job location and requisition ID (listed below the job title at the top of the page) to ensure a prompt response. Please note that email inquiries are not a substitute for submitting an application. All openings listed are currently accepting candidates. Garney and its subsidiaries are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Garney is a background screening, drug-free workplace. Agency Disclaimer: All vendors must have a signed Garney Agreement, authorized by the Executive Team, to receive payment for any placement. Verbal or written commitments made by anyone other than a member of the Executive Team will not be considered binding. Any unsolicited resumes sent to Garney or submitted to employees outside of the Recruiting Team will be deemed the property of Garney. In such cases, Garney will not be obligated to pay any placement fees.

About the team Zillow's Agent Software and Advertising (ASA) organization partners with top real estate professionals to help them grow faster and operate smarter by enabling effective use of Zillow’s offerings to turn insights into action, drive results, and build lasting value. Our bundled software solution brings together Zillow Pro, Follow Up Boss, and Showcase into a cohesive suite of tools that helps agent customers drive more transactions. Integrating these products, we deliver a seamless workflow and advertising experience that streamlines agent communication, enhances advertising reach, and optimizes every stage of the sales process from winning more listings to efficiently converting more leads. About the role The Customer Success Manager oversees a portfolio of Zillow’s customers across Zillow Pro, Follow Up Boss, and Showcase, delivering an elevated experience to agents, teams and brokerages. As the primary post-sales owner for your book of business, you leverage data, customer insights, and cross-functional collaboration to drive adoption, retention, and expansion across this full product suite. By balancing onboarding, ongoing strategic reviews, and proactive account health management, you ensure customers gain maximum value from their investment in Zillow’s offerings. What You’ll Do The Customer Success Manager will act as a trusted consultant, coach, and accountability partner to customers across multiple Zillow products. They are expected to build trust and value quickly; understand the agent’s business, goals, and potential challenges; and advise customers on best practices, workflows, and strategies that drive measurable business outcomes. This is accomplished by: - Serve as the primary post-sales consultant for a portfolio of SMB/MM customers using Showcase, Follow Up Boss, and Zillow Pro, building trust and driving day-to-day success across the product suite. - Lead onboarding, enablement, and early value realization, ensuring customers are successfully set up, activated, and seeing measurable progress within their first 90 days. - Drive product adoption and behavior change through structured trainings, working sessions, and ongoing coaching that improve lead management, follow-up, and operational efficiency. - Use data and best practices to guide customer strategy, translating product usage and performance insights into clear, actionable recommendations that improve core business metrics. - Maintain account health and retention readiness, proactively identifying adoption gaps or risks and partnering with Sales to support renewals and expansion opportunities. - Collaborate closely with internal partners (Sales, Implementation, and Support) to deliver a consistent, high-quality customer experience and surface feedback that improves our products and services. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $29.30 - $46.70 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $27.80 - $44.40 hourly. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are You are a customer-focused, outcome-driven professional who helps customers turn software into real business results through coaching, enablement, and clear accountability. You build trust quickly, ask strong discovery questions, and use data and best practices to guide customers toward better workflows, adoption, and performance. You are organized, coachable, and motivated to grow your impact—building the core skills needed to progress into more strategic and complex customer success roles. Skills and Experience: This role requires a strong focus on customer success and product utilization in a dynamic and evolving real estate market. Requirements: - Four-year degree or equivalent experience - 3–5 years experience in a client-facing role (e.g., customer success, sales, business solutions, account management) within a SaaS or technology environment - Experience supporting a large volume book of business - Knowledge of the real estate industry and real estate technology is strongly preferred - Experience coaching customers on software and simplifying complex workflows for end users - Strong consultative skills with the ability to conduct discovery, identify opportunities, challenge customer beliefs, and coach toward customer outcomes - Tech-savvy with comfort navigating advanced SaaS tools, integrations, and data-driven use cases - Excellent communication and interpersonal skills with the ability to influence action - Demonstrated organizational and time management skills - Flexibility in scheduling to meet customer needs with short turnaround times - Ability to manage projects with tight deadlines and shifting priorities - A growth mindset, adaptability to change, and a proactive, self-starting approach to work - Ability to work efficiently and effectively on cross-functional teams - Travel may be required up to approximately 20% of the time Transferrable Skills: Here at Zillow, we value the experience and perspective of candidates with non‑traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences, even if you don’t meet every requirement above. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.