This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The role of remote CSR in Eleven36 is the vital first point of contact for customers as well as providing support to our manufacturing partners and sales team. The primary focus of the position is to support our customers, manufacturers, and sales team to final resolution of any issues they encounter; the ability to research products and assist with quoting product. Responsibilities also include answering general inquiries to ensure timely and accurate customer order fulfillment, shipping and billing error resolution and responding to internal and external customer inquiries. Essential Duties and Responsibilities - Provide highest quality customer service and support to customers, manufacturers, and sales team. - Exceptional organizational, written, and verbal skills with the ability to manage a high level of emails, calls, and chats while working autonomously. - Process customer orders as needed (via phone, chat, or email) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports. - Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner. - Responsible for following through on customer issues to completion, which may require outbound calls and/or multiple customer contacts. - Communicate with sales and purchasing to inform them of possible product and sales challenges. - Problem resolution for customer complaints or delivery issues. Qualifications - Associates/Bachelor’s degree preferred or 3-5 years related experience. - Proficiency in Word, Excel, and Microsoft Outlook. - Knowledge in Hubspot and the Foodservice Industry is a plus. Requirements - Regular weekend work required; candidates should be prepared for this schedule. - Ability and willingness to actively participate in all mandatory meetings with camera turned on. - Maintain a dedicated and well-equipped remote workstation. - Ability to use a keyboard, calculator, and telephone; frequent sitting, talking, hearing, and occasional standing, stooping, kneeling, crouching, crawling, lifting (10 lbs.), and adjusting vision for close work. Benefits - Medical & Prescription Drug coverage. - Dental coverage. - Vision coverage. - Flexible Spending and Health Savings Accounts. - Long-Term Disability coverage. - Basic Life/AD&D and Supplemental Life/AD&D coverage. - Short-Term Disability coverage via salary continuation at a rate of 60% of your base salary after one year of employment. - 401(k) contributions with company match starting as soon as the first payroll of employment. - Paid Time Off and associate discounts at our stores. - On Demand pay available; work today and get paid tomorrow!

Role Details Type of Support: Answering inbound calls Contract Duration: Full time Training Schedule: 9am-6pm EST Monday - Friday Work Schedule: Open to shifting schedules (subject to business requirements) Work Type and Location: Remote, US Expected Start Date: March 19, 2026 About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. The Role As an Inbound Call Agent or Customer Support Specialist at Crescendo, you'll be on the front lines of helping our clients' customers. You'll help navigate them through account creation, and website navigation, as you assist with scheduling their first appointment with their provider. You’ll answer their questions, solve their problems, and make sure they have a great experience. You’ll be a key part of our team, providing excellent service and representing our clients positively. What You’ll Do: - Answer inbound calls from customers and provide helpful support. - Listen to customers' needs and find solutions to their issues. - Provide accurate information about products or services. - Document customer interactions and issues in our systems. - Follow established processes and guidelines to ensure quality service. - Work as part of a team to achieve customer satisfaction goals. - Participate in training sessions to improve your skills and knowledge. - Stay up-to-date on product and service information. - Escalate complex issues to senior team members when needed. - Help create a positive experience for every customer. What We Expect From You: - Have a strong desire to help customers and solve problems. - Be reliable and ready to support customers during your scheduled hours. - Be a team player and work well with others. - Be able to learn and adapt to new information and processes quickly. - Have good communication skills, both written and verbal. - Be comfortable using computer systems and software. - Be flexible and willing to help out where needed. What You’ll Get In Return: - Flexible working arrangements (US Only) or Hybrid working arrangements (all other countries). - Competitive Base Salary. - Generous paid vacation. - Attractive benefits package (medical, dental, vision, etc., based on your location). - Competitive retirement benefits (US only). - Access to free posture-based fitness workouts from home, paid Sabbatical Leave. - Training opportunities provided by Crescendo and outside entities. - 1-on-1 coaching, mentorship, and opportunities for development. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. - Care for others: Empathy is a key driver. When people thrive, so does the mission. - Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. - Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. - Take ownership: Bold choices with integrity at the core—that’s how impact lasts. - Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

We are looking for a Client Care Specialist who is dedicated to providing exceptional support and ensuring clients receive a positive experience. This role involves assisting clients with coordinating service details, providing helpful recommendations, and maintaining organized records throughout the process. The ideal candidate enjoys working with people and delivering thoughtful, responsive service. Overview The Client Care Specialist provides support to clients by assisting with planning and coordinating personalized service arrangements. Responsibilities - Communicate with clients to understand service needs - Provide recommendations and support throughout the process - Coordinate scheduling and confirmations - Maintain documentation and client records - Follow up with clients to ensure satisfaction Qualifications - Customer service or client support experience preferred - Strong interpersonal and communication skills - Organized and detail-oriented - Comfortable using digital communication tools Job Requirements - Ability to manage multiple client requests - Professional communication and problem-solving skills - Ability to work independently in a remote environment

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re seeking customer service professionals to answer incoming calls from patients and insurance companies. In this position, the goal is to resolve the caller’s issues/concerns with one call. - Handle high volume of inbound calls from patients and insurance companies. - Provide patients with accurate information regarding their account status, insurance processing, denials, or other questions regarding their bill/account. - Follow all applicable SOPs while providing excellent customer service. - Maintain productivity goals and meet deadlines set by the Customer Service Manager. Qualifications - Telephone customer service experience. - Computer literate with the ability to work between multiple computer systems. - Excellent verbal and written customer service skills. - Strong attention to detail. - Ability to multi-task. - Good judgement and decision-making skills. - Ability to work both independently and in a team environment. Requirements - Preferred or Desired Experience/Knowledge: Call center and/or prior medical billing accounts receivable experience and/or medical terminology experience and a basic understanding of how insurance processes medical claims. - Education: High School diploma or equivalent education/experience. - Work Environment: Involves sitting approximately 90 percent of the day; high volume telephone customer service. Remote work. - Equipment Operated: Standard office equipment, multi-line telephone, computer, fax, copiers, printers, etc. Benefits - Competitive wage. - Comprehensive benefits program including: - Medical - Dental - Vision - Flexible Spending Accounts - Telehealth - Life - Disability - Employee Assistance Program - 401k Retirement Savings