• Design, maintain, and continuously improve IT/OT (Information Technology / Operational Technology) data pipelines connecting manufacturing systems with enterprise platforms • Troubleshoot and resolve manufacturing data, automation, and system integration issues using sound engineering and data principles • Develop, maintain, and modify automated workflows, scripts, data transformations, and interfaces supporting manufacturing operations • Integrate and enhance data from process historians, Manufacturing Execution Systems (MES), and PLC/OT data sources • Partner closely with Operations, Process Control, Quality, and Digital teams to enable data-driven plant performance • Support global and site-level digital and data initiatives, including prioritization and execution • Promote best practices in data modeling, automation, documentation, and scalable solution design • Provide technical guidance to plant and business stakeholders to support EH&S, production, cost, quality, energy, reliability, and sustainability goals • Contribute to data governance, standardization, and continuous improvement across manufacturing sites

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Our next Online Technical Support Engineer – Microplate Instruments (Cell Analysis), primary focus will be to provide customers with post-sales technical and applications support on microplate reading, cell/tissue imaging, liquid handling, and automation products. They will be responsible for providing technical support for our cell analysis products remotely by phone, email, live webchat, and other remote support tools to understand customers' problems, recommending solutions to meet their needs, and ensuring their satisfaction. Key responsibilities: - Investigate and answer technical questions related to instrument hardware and software, as well as applications - Document customer interactions in support tickets - Follow up on and close out support cases regularly and in a timely manner, and follow the appropriate customer concern process as needed - Comply to company processes, including complaint handling - Work closely with field and repair center teams - Provide customer feedback to internal departments such as marketing, product support, and sales - Support the development and implementation of plans to improve technical services, capabilities, and customer satisfaction - Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing For this role, the ideal candidate would be based in near the Winooski, VT or La Jolla, CA Agilent sites, however remote employment may be considered for the right candidate Qualifications Qualifications - Bachelor's and/or Master's degree (or equivalent experience) in life sciences such as general biology, biochemistry, molecular and cellular biology, or related field required. - Preference will be given to a Ph.D. degree in a life science. - 4 + years hands on experience with laboratory instrumentation. - Strong communication skills both written and verbal. - Ability to work with complex data analysis. - Proficient with Microsoft software platforms. - Previous customer-facing experience preferred. The successful candidate will be autonomous, outgoing and customer focused. They will also have excellent interpersonal and communication skills to interact with external and internal partners. A desire to help others and solve problems is essential. While being flexible and adaptable, the successful candidate will also have strong planning, organizational and time management skills. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least April 8, 2026 or until the job is no longer posted. The full-time equivalent pay range for this position is $34.00 - $56.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: Occasional Shift: Day Duration: No End Date Job Function: Services & Support

• Provide customers with post-sales technical and applications support on microplate reading, cell/tissue imaging, liquid handling, and automation products. • Investigate and answer technical questions related to instrument hardware and software, as well as applications. • Document customer interactions in support tickets. • Follow up on and close out support cases regularly and in a timely manner. • Comply to company processes, including complaint handling. • Work closely with field and repair center teams. • Provide customer feedback to internal departments such as marketing, product support, and sales. • Support the development and implementation of plans to improve technical services, capabilities, and customer satisfaction. • Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing.

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: As an Integration Engineer (Implementations) within Motive’s Partner & Ecosystem Engineering team, you will be the bridge between our high-quality integration development and our customers' live environments. While our development team builds the core logic, you are responsible for the successful deployment, configuration, and long-term delivery of these solutions. You will act as a trusted advisor, working directly with customers to implement integrations across various platforms like Mulesoft, Workato, Zapier, and others. This role is perfect for a technical professional who enjoys customer interaction, problem-solving, and the "last mile" of technical delivery without needing to focus on heavy active coding. What You’ll Do: - Lead the deployment of custom integration solutions built by the development team, ensuring they are correctly configured for the customer’s specific environment. - Utilize tools such as Mulesoft, Workato, and Zapier to set up, test, and refine integrations based on customer-specific requirements. - Act as the primary technical point of contact during the implementation phase, participating in customer calls and managing email communications to ensure project success. - Identify and resolve configuration-level issues to ensure integrations provide "wow" functionality and meet deadline requirements - Collaborate with Sales and Customer Success to understand business challenges and ensure the implemented solution meets the customer's key needs. - Build deep relationships with senior technical individuals within customers' IT departments to help them realize the value Motive’s platform provides to their organization. - Capture and share best-practice knowledge amongst the internal Motive stakeholders in sales, marketing, customer success, and R&D departments What We’re Looking For: - Proven experience (3+ years) deploying and configuring enterprise-level integrations (experience with Mulesoft is a plus, but heavy active development/coding is not a strict requirement). - Certifications for one of the integration platforms like Mulesoft, Workato, Zapier, or Boomi is preferred. - Understanding of authentication standards such as OAuth, SAML, and Single Sign-On (SSO). - Strong ability to build productive client relationships and communicate technical concepts clearly via phone and email. - Experience working within an Agile SCRUM environment to manage work prioritization and deadlines. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.