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Digital Sales and Service Representative
Location
United States
Posted
79 days ago
Salary
$15 - $21 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Digital Sales and Service Representative
1-800 Contacts
Role Description At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission. Our rockstar agents have a reputation for going above and beyond to WOW our customers. - Start Date: April 13, 2026 - Train and work remotely from approved states (Utah, North Carolina, and Texas) - Training: Three weeks (10 AM – 5 PM MST, M-F) - 100% attendance is mandatory - Full-time (40 hours per week) - Looking for early morning or evening schedules, depending on staffing needs - Starting base pay: $15.00 per hour + bonus potential of up to $6/hr - Required weekend shift Qualifications - High school diploma or equivalent experience - 2-3 years minimum customer service experience - Great typing skills (at least 40 words per minute) and technical proficiency - Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better - A private, dedicated workplace, free from interruption or distraction that promotes confidentiality - Positive, driven and solution-oriented mentality - Ability to show up to work on time and work your scheduled shift Requirements - Answer incoming chats (up to 3 at a time) - Consult customers on enhancing the value of their contact lens purchase - Proactively communicate and engage with your manager and team members to be successful in a virtual work environment - Provide top-notch customer service in a fast-paced, dynamic environment - Identify and resolve problems in a way that creates a positive customer experience - Maintain high performance metrics including revenue per call, quality, availability, and dependability - Live our company values: Big Hearted, Unconventional, Tenacious, Better Together Benefits - Amazing medical, dental, and vision coverage - 401(k) match - Free eye exams for your immediate family and dependents - Deep discounts on contact lenses, glasses lenses, and glasses frames - Tuition reimbursement for eligible courses - Approved remote working locations (permanent residence): North Carolina, Texas, and Utah
Job Requirements
- High school diploma or equivalent experience
- 2-3 years minimum customer service experience
- Great typing skills (at least 40 words per minute) and technical proficiency
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
- Positive, driven and solution-oriented mentality
- Ability to show up to work on time and work your scheduled shift
- Answer incoming chats (up to 3 at a time)
- Consult customers on enhancing the value of their contact lens purchase
- Proactively communicate and engage with your manager and team members to be successful in a virtual work environment
- Provide top-notch customer service in a fast-paced, dynamic environment
- Identify and resolve problems in a way that creates a positive customer experience
- Maintain high performance metrics including revenue per call, quality, availability, and dependability
- Live our company values: Big Hearted, Unconventional, Tenacious, Better Together
Benefits
- Amazing medical, dental, and vision coverage
- 401(k) match
- Free eye exams for your immediate family and dependents
- Deep discounts on contact lenses, glasses lenses, and glasses frames
- Tuition reimbursement for eligible courses
- Approved remote working locations (permanent residence): North Carolina, Texas, and Utah
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