• Respond promptly to inbound leads through phone, email, chat, and other communication channels. • Conduct high-quality intake calls with potential clients, gathering case details and assessing eligibility. • Build trust and rapport quickly with leads while delivering a professional and empathetic experience. • Take ownership of the conversation and confidently guide potential clients toward signing with the firm. • Use consultative selling techniques to explain the firm’s value, address concerns, and move leads through the decision-making process. • Handle objections effectively and follow up persistently with warm and undecided leads. • Close contracts and support clients through the onboarding process from first contact to signed agreement. • Accurately document all conversations, updates, and lead activity in the CRM and case management systems. • Review and manage new leads, pending contracts, and follow-up opportunities daily. • Coordinate with the legal and intake teams to ensure a smooth handoff once the client signs. • Organize contracts, supporting documentation, termination letters, photos, and other intake-related files.

• Develop and implement strategic sales plans • Manage all sales-related activities and customer relationships of assigned accounts • Develop relationships with current and prospective accounts • Identify sales opportunities and establish a pipeline of business • Meet and exceed defined sales growth requirements • Manage CRM tasks and keep records up to date • Report critical customer information to the VP of sales and/or President • Attend regional shows as required

• Driving revenue growth and expanding market presence across Florida • Strengthening customer relationships within the traffic and ITS industry • Managing regional sales activity in a cost-efficient manner aligned with the approved operating budget • Participating in project management processes for regional projects exceeding $50K in revenue • Building and maintaining relationships with key decision makers, engineers, agencies, and industry partners • Providing timely and responsive customer support, problem-solving, and follow-up • Driving specification and promotion of core traffic signal products • Participating in annual sales planning, forecasting, and budget development • Attending and representing company at trade shows, conferences, and industry events

• Provide assistance with business decisions and building customer selling decks using various data sources • Analyze and drive insights, provide feedback, and collaborate with organizational leaders • Interpret and present data, identify business opportunities, and provide recommendations • Work cross-functionally with internal and external partners to enable Sales Planning initiatives • Own sales input process for select business initiatives • Present reports and findings to senior leadership teams • Assist with analytics such as forecast accuracy and trade analysis