Role Description
Concept Plus is seeking an Instructor Led Training Producer to work closely with course managers, program directors, course liaisons, faculty, students and administrative staff to provide a wide variety of support for courses, lessons, workshops, etc., both live and virtual.
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Coordinate and execute scheduling, logistics, and resource planning for classes, seminars, workshops, and multi-day training programs.
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Serve as the point of control during instructor connectivity issues, directing activities and maintaining instructional flow until technical service is restored.
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Prepare and distribute pre-course information packets with registration instructions, prerequisite assignments, connection test details, travel and lodging guidance, dress code, access requirements, parking information, and course resource links.
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Administer virtual learning environments by launching online sessions, distributing secure access links, creating and managing breakout rooms, monitoring participation, troubleshooting in real time, and performing pre-event connectivity checks.
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Collaborate with faculty and support teams to ensure all instructional materials are prepared, accessible, and distributed per the training schedule; manage inventory of commercial products, upload client-generated content to designated platforms, and archive official publications for digital access.
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Maintain and update comprehensive student records, including demographics, contact details, evaluations, and participation history; produce accurate rosters, data reports, and visual presentations for faculty and leadership review.
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Utilize email, Microsoft Teams, and learning management systems to communicate updates, distribute course materials, and post administrative documents to information delivery platforms.
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Provide direct technical assistance with audiovisual equipment setup, IT system logins, and navigation of virtual training platforms and resources.
Qualifications
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US Citizenship
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4+ years experience working with clients/customers on complex modern learning projects
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Demonstrated professional experience in providing production support to faculty and students in virtual and classroom learning environments
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Proficiency with applications and tools within the Microsoft 365 Suite, MS Teams for Education, enterprise learning management systems and enterprise data reporting tools
Company Description
Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.
