• Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. • Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately. • Maintain a compassionate and composed demeanor, especially during high-intensity calls. • Relay critical information to the internal and external teams to expedite the dispatching process. • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service. • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Title: Outbound Call Center Rep (Remote) Location: United States Job Description: We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. - Starting hourly rate $15.00, with unlimited bi-weekly commission potential. - 10 days of required paid training (Monday-Friday, 8AM-4:30PM CST.) - Call center hours of operation are Monday-Sunday 7AM - 7PM, actual shift will be determined at time of hire. - Competitive benefits, PTO, tuition reimbursement, and more! How will this role have an impact? At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. As a Member Engagement Coordinator you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager. What will you do? - Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider - Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy - Present a positive, professional, and high energy approach to clients, health plan members, and team members - Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment - Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested - Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems - Report member complaints and escalations immediately to Member Engagement Managers - Participate in peer side-by-side coaching as needed - Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities We are looking for someone with: - A High School Diploma or equivalent is preferred - 1+ year call center experience OR 2+ years general work experience required - Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred - A desire to work in an efficient, results-oriented outbound call center environment - Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy - Good communication skills, friendly and conversational - Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times - Strong computer skills and the ability to use multiple systems at the same time, while making calls Benefits: - Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date - Bi-weekly pay with monthly commission bonus potential - 401K, employee stock purchase program and tuition reimbursement - Employee discount programs Work From Home Requirements: To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace. Conditions of Employment: Successful completion of background check is required for this position. Location: This remote role is located in the Continental United States and requires candidates to be located within the Continental United States. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $15.00 - $26.93 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs. Additional details about available benefits are provided during the application process and on Benefits Moments. This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Title: Medicare Call Center Representative - Inbound Contacts Representative II Location: United States Work Type: Remote, Full Time Job ID:414348 Job Description: Become a part of our caring community The Medicare Call Center Rep (Inbound Contacts Representative 2) represents Humana by addressing incoming telephone, digital, or written inquiries. The Medicare Call Center Rep performs varied activities and moderately complex administrative / operational / customer support assignments. Performs computations. Typically works on semi-routine assignments. In this position, you will strive to provide our Group or Individual Medicare members with a resolution or pathway to resolution on each call, while providing a perfect call experience. Among other responsibilities, you will address member needs which may include complex benefits questions, resolving issues, and educating our members. - You will handle 40+ inbound calls daily from our members in a fast-paced inbound call center environment. This is a high-volume call center setting, which may be stressful at times. - You will accurately record details of inquiries, comments or complaints, transactions or interactions, and take prompt / appropriate action, including escalating unresolved and pending member grievances. - Decisions are typically focused on interpretation of area / department policy and methods for completing assignments. - You will work under minimal direction within defined parameters to identify work expectations and quality standards but will have some latitude over prioritization / timing. - You will follow standard policies / practices that allow some opportunity for interpretation / deviation and / or independent discretion. Use your skills to make an impact Required Work Schedule: - Virtual training will start on day one of employment and runs for the first 12 weeks with a schedule of 8:00 AM to 4:30 PM EST, Monday through Friday. - You must be on time, dressed appropriately, with your camera ON for the entire duration of training and for other meetings required by leadership. Your entire face, from the shoulders up, must be clearly visible with no obstructions. - Attendance is vital for success, so no time off is allowed during training. Exception: Should a Humana-observed holiday occur during training or within the initial 120-days of employment, you will have the holiday off (paid). - All associates are subject to a 180-day appraisal period. - Following training, you will be assigned to an 8-hour shift between the hours of 8:00 AM and 8:00 PM Eastern Time, Monday through Friday. - Shift Bids take place periodically and are based on performance and business needs. - Some weekends and overtime may also be required, especially during our peak season of October through March and as needed by the business. No time off is allowed in January of each year (except Humana-observed holidays). We strive to provide a minimum of a week's advance notice for required weekends and / or overtime; however, at times business needs do not allow for a week's advance notice. - This opportunity involves working in a call center environment to support Humana Medicare members. As part of your career development for this position, you may be asked to assist with other lines of business. This will be based on business requirements and may include Member Solutions, which handles escalations. - Humana strongly supports your career growth! All Humana positions require learning many systems, policies, and tools, and it takes time to become proficient in the role. All associates who wish to apply for positions must have been in their present position for a period of twelve (12) months, unless the best interests of the company are served by a shorter period of service. Required Qualifications - You must have a minimum of 2 years of customer service experience - You must have demonstrated experience with providing strong customer service, using effective communications skills and strong attention to detail, while also actively listening to their needs - You must have prior experience managing multiple or competing priorities, including use of multiple computer applications and systems simultaneously - You must be proficient with Microsoft Office applications, particularly Outlook and Teams Preferred Qualifications - Previous inbound call center or related customer service experience - Previous healthcare experience - Associate or Bachelor's degree - Bilingual in Spanish and English (see Language Proficiency Testing below) Pay Rate - IMPORTANT: While you see an estimated pay range reflected in this job posting, the pay rate for this position is $19.24 per hour ($20.24 for Spanish / English Bilingual; requires language proficiency testing) and is non-negotiable. Work at Home Guidance To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended (you can check your speed at speedtest.net). - Associates in this role are required to be hard-wired to their internet connection. Wireless, satellite, cellular and microwave connections are NOT permitted. - Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided with a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. - You must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Language Proficiency Testing Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Note: Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that we are working hard to proceed as quickly as possible and to keep you informed. Travel: While this is a remote position, occasional travel to Humana''s offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Role Description Únete a uno de los mejores lugares para trabajar en Perú, puesto 16° del GPTW, líderes en servicios de Call Center. Actualmente estamos en búsqueda de: - ASESORES TELEFÓNICO DE VENTAS Disponibilidad: DE LUNES A SÁBADO DE 9AM a 6PM Descanso: DOMINGO Modalidad de trabajo: REMOTO Qualifications - Con o sin experiencia laboral previa en el rubro. - Actitud y ganas de tener un trabajo estable. - Manejo de computadora a nivel usuario. Benefits - Ingreso a planilla completa desde el primer día de trabajo con todos los beneficios de ley (gratificaciones, CTS, utilidades, vacaciones pagadas, asignación familiar, EsSalud, etc.). - Básico S/1130 + Comisiones atractivas S/800 a más + S/113 A-F + BONO DE LUZ + PLANILLA COMPLETA - Capacitaciones CORTA Y REMUNERADAS desde el primer día. - Convenios educativos con universidades, institutos. - Descuentos corporativos para servicios de entretenimiento, restaurantes, entre otros. Company Description