Role Description
The Team Leader is responsible for supervising, coaching, training and coordinating daily tasks of the NSA team to ensure effectiveness, efficiency and quality of work performed and to meet established quality and productive department standards related to production for internal and external customers. Promotes compliance within all regulatory and accreditation bodies including HIPAA.
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Coach, mentor, motivate, guide and direct team to ensure productivity and quality standards.
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Act as a resource and participate in business user acceptance training.
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Review reports, inventory and production to ensure effective day to day team operations.
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Develop, maintain and implement department policy and procedure. Monitor for compliance as necessary.
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Maintain strong working relationship with internal departments and external vendors and customers to ensure effective communication.
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Monitor department quality performance indicators. Reports and acts on variances.
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Participate in monthly employee audits and communicate results to staff. Take action as needed to correct deficiencies.
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Coach, motivate and mentor staff to assist with professional growth and development.
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Work with Workforce Management to plan, prepare, and revise work schedules and duty assignments.
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Track trends, initiate technology and process improvements to department Manager.
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Handle escalated issues timely and effectively and follow up with all appropriate parties.
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Assist with interviewing, hiring, training, corrective action and termination.
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Act as a resource in the absence of the Manager to ensure effective day to day team operations.
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Ensure compliance with HIPAA regulations and requirements.
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Demonstrate commitment to the Company's core values.
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Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Qualifications
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Minimum Bachelor's Degree, or HS Diploma and 2 years of related leadership experience.
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Previous managed care or insurance background experience desirable.
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Required licensures, professional certifications, and/or Board certifications as applicable.
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Communication (written, verbal, listening), telephone, employee relation, interpersonal, leadership, delegation, problem solving, analytical, data entry and organizational skills.
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Ability to maintain confidentiality.
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Ability to prioritize, multitask, work under pressure and meet deadlines.
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Ability to travel.
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Ability to professionally diffuse difficult situations.
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Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, Outlook, Power Point, database software, etc.
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Ability to motivate, mentor, lead and direct team members.
Benefits
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Medical, dental and vision coverage with low deductible & copay.
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Life insurance.
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Short and long-term disability.
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Paid Parental Leave.
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401(k) + match.
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Employee Stock Purchase Plan.
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Generous Paid Time Off – accrued based on years of service.
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10 paid company holidays.
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Tuition reimbursement.
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Flexible Spending Account.
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Employee Assistance Program.
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Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year.
Company Description
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations.
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We are intentionally bold.
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We foster innovation.
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We nurture accountability.
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We champion diversity.
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We empower each other to illuminate our collective potential.
