• As a senior member of the Managed Operations Center, the Network Support Specialist, Level 2 will provide expert-level technical support to managed services clients in a 24/7/365 environment. • Serve as an escalation point for advanced network issues, including slow WAN performance, connection drops, site-to-site VPN tunnel failures, and firewall policy conflicts across a multi-client managed services portfolio. • Troubleshoot and resolve issues across LAN/WAN, SD-WAN (Aryaka), routing, switching, VPN, firewall, and VoIP infrastructure spanning mid-market and enterprise-scale environments. • Diagnose and resolve issues on Cisco Firepower Firewalls, Cisco Nexus and Catalyst Switches, and other network devices, leveraging deep platform knowledge to minimize client downtime. • Manage client remote access and BYOD initiatives, including Always-On VPN and IPSEC VPN services, in alignment with client security policies and MOC standards. • Consistently meet or exceed department KPIs – including ticket response and resolution times, customer satisfaction (CSAT) scores, SLA compliance rates – in alignment with MOC performance standards. • Execute T&M billable network project tasks including: updating and optimizing firewall configurations (Cisco Firepower); implementing net-new routing, DHCP, and DMZ configurations; deploying IPSEC and Always-On VPN services; and configuring Azure Virtual Network Gateways and related Azure networking components. • Coordinate with client Points of Contact and internal Managed Solution Networking/Security teams to scope, plan, and complete project deliverables within agreed timelines and SLAs. • Document all project work, configuration changes, and outcomes thoroughly in ConnectWise in accordance with company standards. • Secure client networks by implementing and enforcing security protocols in coordination with client stakeholders and the Managed Solution Networking/Security team. • Monitor client environments for suspicious activity and threats; respond quickly to security alerts and incidents per company standards. • Proactively implement security patches and coordinate with the Backup/Disaster Recovery team to ensure continuity and security across client environments. • Assist in tuning and expanding network monitoring alerts (LogicMonitor, Perch, SentinelOne) to maximize client uptime and environment stability. • Provide proactive, clear communication to clients and internal teams regarding network incidents, outages, and scheduled maintenances. • Communicate with third-party client vendors to establish root cause and coordinate resolution for outages and other externally-caused issues. • Document client communications, network/system configurations, and resolution efforts in ConnectWise in accordance with company standards. • Mentor and train L1 and junior team members on network tools, security policies, and incident response best practices. • Participate in an on-call rotation for occasional after-hours emergency support. • Adhere to client SLAs and team performance goals; prioritize, resolve, and/or escalate issues per company policy. • Comply with all company policies and procedures.

Role Description The New Ship Network Engineer II is responsible for installing, configuring, and supporting network infrastructure and application components. The network engineer also provides input on network design configurations and installations and is a key contributor to emergency ships new ship build projects, working closely with cross-functional teams. This is a remote full-time, 2-year limited term role based in Lindale, TX. This opportunity is an Independent Contractor role and requires significant domestic and international travel, approximately 40-60% of the year. Annual Compensation Range is $60,000-$79,000. Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire. How You'll Contribute: - Maintain a strong foundational understanding of Internet technologies and network protocols. - Unbox, rack, install, and configure Cisco routers and switches. - Install, configure, and support wireless networking systems. - Assist in the design and implementation of multi-server environments, including IP addressing schemes. - Provide technical assistance and support to staff, administrators, service providers, site personnel, and external vendors. - Maintain and support multi-site network operations across both private and public facilities. - Administer and maintain perimeter security systems, including firewalls and intrusion detection systems. - Manage assigned projects and program components to ensure services are delivered in alignment with established objectives. - Troubleshoot and resolve network hardware and connectivity issues. - Provide after-hours or on-call support as required. - Meet eligibility requirements for travel in accordance with Mercy Ships policies, government regulations, and health requirements. - Maintain alignment and uphold Mercy Ships Core Values, Code of Conduct, and follow the policies and procedures published on Compass. - Follow the model of Jesus and align with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do. - Other duties may be assigned that are not included in the information provided in this job description. Qualifications - Ability to live and work in a community-oriented environment, demonstrating healthy interpersonal and relational skills. - Strong expertise in Cisco routers and switches. - In-depth understanding of TCP IP networking. - Knowledge of routing protocols such as EIGRP and BGP. - Strong understanding of LAN technologies including VLANs. - Working knowledge of network services and protocols such as HTTP/S, DNS, and FTP. - Excellent troubleshooting and diagnostic skills, including WAN connectivity. - Experience working independently with service providers. - Strong interpersonal, written, and verbal communication skills. - Ability to research networking issues, technologies, and solutions as needed. - Highly self-motivated with strong attention to detail. - Proven analytical and problem-solving abilities. - Alignment with Mercy Ships’ mission, vision, and core values. - Demonstrated commitment to servant leadership, collaboration, integrity, and accountability. Requirements - This role aligns with Enterprise Infrastructure Tiered Role Model. - Must meet the requirements of Connectivity Tier 2 experience. - Must meet the requirements of Connectivity Tier 2 certification and education. - Experience using network monitoring tools; experience with Palo Alto networks, Cisco, and Aruba technologies is strongly preferred. Benefits - This is a paid position. Company Description Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/

• Monitor smart metering data by reviewing exception reports and investigating missing or substituted data issues. • Configure and maintain smart meter installations, replacements, and connection records within the billing platform. • Perform billing cycle reviews and quality assurance checks to ensure accurate and compliant billing. • Generate and analyse billing, settlement, usage, and exception reports to identify discrepancies and trends. • Investigate and resolve billing anomalies, escalating complex issues when required. • Maintain accurate embedded network client records and support new smart meter data connections. • Contribute to continuous improvement of billing, reporting, and system administration processes.

Role Description We are seeking a Senior Data Center Network Engineer to join a high-performing engineering team supporting a large-scale enterprise data center environment within the financial services sector. This individual will be responsible for designing, implementing, and supporting complex data center networking solutions while partnering closely with business and technology stakeholders. Qualifications - 7+ years of Data Center Network Engineering - Cisco – must have this to be considered - Arista – must have this to be considered - Automation (Arista CVP/Python/Ansible/YAML) - Must have history working in or supporting data center network infrastructure environment for large enterprise or carrier - Must have worked with switching equipment for a minimum of 7 years (architecting or designing network solutions) - Must have clear understanding of current and upcoming trends in the data center networking area including: - Virtualization - TRILL/Fabric Path - Blade technologies - GRID computing - Low Latency switching - Software Defined Networking (SDN) - Must have thorough understanding of switching/routing family of products and their functionality - Must be adept at taking business requirements and mapping them to technical designs for implementation Requirements - This is a Contract position based out of Charlotte, NC - This is a fully remote position Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Aug 14, 2026.