• Responsible for building, launching, and scaling a high-growth NOC line of business. • Drive business development from lead generation to deal closure. • Manage hybrid global operations (onshore/offshore). • Champion the creation of new, market-disrupting service offerings. • Define the vision and roadmap for new NOC service offerings. • Conduct market research, competitive analysis, and client feedback loops. • Lead agile development cycles for new service features and operational enhancements. • Manage and execute POCs with lighthouse customers. • Drive the selection and implementation of new, cutting-edge monitoring and automation technologies. • Achieve assigned sales targets and increasing the annual recurring revenue (ARR). • Build and manage a robust sales pipeline in collaboration with core sales and marketing teams. • Lead the technical and operational response to Requests for Proposal (RFPs). • Provide expert technical support during the sales cycle. • Lead, mentor, and develop high-performing, agile teams (onshore/offshore).

• Monitor, operate, and support day-to-day network systems with an intermediate level of proficiency • Assist with quality assurance and testing of network infrastructure and services • Identify network issues, investigate root causes, and support corrective and preventive actions • Contribute recommendations for improvements to network systems, tools, and processes • Collaborate within a broader product or system, building influence through technical contributions and teamwork

• The AVP, Regional Network Operations is responsible for the end-to-end performance, health, and growth of Accuserve’s Interior and Exterior contractor networks within an assigned geographic region, including Water Mitigation, Roofing, and Interior Repairs. • Design, implement, and scale Accuserve’s regional field strategy for contractor network management. • Build, lead, and develop a high performing team of Regional Field Managers located in key markets. • Own vendor performance, recruiting effectiveness, compliance, capacity readiness, and the operational feedback loop between vendors and internal Operations teams. • Partner with Operations leaders to resolve systemic issues impacting vendor success or claim outcomes. • Lead escalation and resolution of high-impact vendor performance, quality, or relationship issues. • Serve as the voice of the field, delivering structured feedback from vendors into various department leaders.

• Provide advanced-level monitoring, operation, and support of network systems • Guide quality assurance activities and infrastructure testing to ensure network stability and performance • Lead investigations into network issues, including root cause analysis and corrective action planning • Maintain and evolve recommendations for improvements to network systems, tools, and operational processes • Influence multiple areas of a product or system through technical leadership and cross-team collaboration • Design and lead network upgrade projects • Advise and support junior engineers, sharing knowledge and best practices