• Monitor, operate, and support day-to-day network systems with an intermediate level of proficiency • Assist with quality assurance and testing of network infrastructure and services • Identify network issues, investigate root causes, and support corrective and preventive actions • Contribute recommendations for improvements to network systems, tools, and processes • Collaborate within a broader product or system, building influence through technical contributions and teamwork

• The AVP, Regional Network Operations is responsible for the end-to-end performance, health, and growth of Accuserve’s Interior and Exterior contractor networks within an assigned geographic region, including Water Mitigation, Roofing, and Interior Repairs. • Design, implement, and scale Accuserve’s regional field strategy for contractor network management. • Build, lead, and develop a high performing team of Regional Field Managers located in key markets. • Own vendor performance, recruiting effectiveness, compliance, capacity readiness, and the operational feedback loop between vendors and internal Operations teams. • Partner with Operations leaders to resolve systemic issues impacting vendor success or claim outcomes. • Lead escalation and resolution of high-impact vendor performance, quality, or relationship issues. • Serve as the voice of the field, delivering structured feedback from vendors into various department leaders.

• Provide advanced-level monitoring, operation, and support of network systems • Guide quality assurance activities and infrastructure testing to ensure network stability and performance • Lead investigations into network issues, including root cause analysis and corrective action planning • Maintain and evolve recommendations for improvements to network systems, tools, and operational processes • Influence multiple areas of a product or system through technical leadership and cross-team collaboration • Design and lead network upgrade projects • Advise and support junior engineers, sharing knowledge and best practices

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Riverside County Information Technology, Network Operations Unit is seeking a highly motivated and team-oriented Network Operations Engineer to join their team in Riverside. The Network Operations Engineer plays a critical role in ensuring the availability, performance, and reliability of the organization's enterprise and public safety network infrastructure. - Monitor network performance, measure resource availability and capacity on a scheduled basis. - Respond to and resolve network issues through root cause analysis and resolution tracking. - Provide diagnosis across layer 1 to layer 3 in the event of a network outage. - Initiate corrective actions and communicate updates to stakeholders and customers as needed. - Configure, install, and maintain enterprise-grade hardware, including: - Cisco routers and switches - Aruba switches and wireless access points - Ciena routers - Clearpass - CradlePoint cellular routers - Fortinet Firewalls - Palo Alto firewalls - Use tools such as NetBrain, SolarWinds, Panorama, and Aruba Central. - Collaborate with cross-functional teams based on incoming support tickets and special projects. The ideal candidate demonstrates strong communication skills, a commitment to customer service, and a deep understanding of the critical nature of system availability for both enterprise and public safety networks. - Self-motivated professional with a strong aptitude for learning. - Willingness to adopt new technologies and share knowledge in a team-oriented environment. Preferred certifications include: - Cisco CCNA - CCNP - Network+ - ACA-S - ACP-S - CWNA - ACCX - CRS-A - CRS-P This position will be on a rotating on-call shift to serve as a resource for the resolution of technical issues and may require onsite troubleshooting. Schedule: This position follows a 9/80 work schedule. During the training period, the selected candidate will be required to work onsite at least once per week. Upon completion of training, remote work will be permitted, with in-office attendance required on an as-needed basis. Qualifications - Completion of 30 semester or 45 quarter units from an accredited college or university, preferably with coursework in computer science, computer information systems, data processing, information management, or a related field. - Four years of successful journey level experience with network systems and solutions, with one year including lead person duties or technically advanced IT job-related work. Requirements - Possession of a valid California Driver’s License. - A successful Security Clearance conducted by the Sheriffs' Department is required. Benefits - Comprehensive systems support for email and messaging, smartphones, tablets, expert technical support, and production and test environments. Company Description RCIT is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services. - Promotes a culture of Team Players. - Prioritizes a balanced work-life environment. - Executive Leadership is customer-focused and employee-supportive. - Aims to create an environment where working hard can be fun and rewarding.