This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Riverside County Information Technology, Network Operations Unit is seeking a highly motivated and team-oriented Network Operations Engineer to join their team in Riverside. The Network Operations Engineer plays a critical role in ensuring the availability, performance, and reliability of the organization's enterprise and public safety network infrastructure. - Monitor network performance, measure resource availability and capacity on a scheduled basis. - Respond to and resolve network issues through root cause analysis and resolution tracking. - Provide diagnosis across layer 1 to layer 3 in the event of a network outage. - Initiate corrective actions and communicate updates to stakeholders and customers as needed. - Configure, install, and maintain enterprise-grade hardware, including: - Cisco routers and switches - Aruba switches and wireless access points - Ciena routers - Clearpass - CradlePoint cellular routers - Fortinet Firewalls - Palo Alto firewalls - Use tools such as NetBrain, SolarWinds, Panorama, and Aruba Central. - Collaborate with cross-functional teams based on incoming support tickets and special projects. The ideal candidate demonstrates strong communication skills, a commitment to customer service, and a deep understanding of the critical nature of system availability for both enterprise and public safety networks. - Self-motivated professional with a strong aptitude for learning. - Willingness to adopt new technologies and share knowledge in a team-oriented environment. Preferred certifications include: - Cisco CCNA - CCNP - Network+ - ACA-S - ACP-S - CWNA - ACCX - CRS-A - CRS-P This position will be on a rotating on-call shift to serve as a resource for the resolution of technical issues and may require onsite troubleshooting. Schedule: This position follows a 9/80 work schedule. During the training period, the selected candidate will be required to work onsite at least once per week. Upon completion of training, remote work will be permitted, with in-office attendance required on an as-needed basis. Qualifications - Completion of 30 semester or 45 quarter units from an accredited college or university, preferably with coursework in computer science, computer information systems, data processing, information management, or a related field. - Four years of successful journey level experience with network systems and solutions, with one year including lead person duties or technically advanced IT job-related work. Requirements - Possession of a valid California Driver’s License. - A successful Security Clearance conducted by the Sheriffs' Department is required. Benefits - Comprehensive systems support for email and messaging, smartphones, tablets, expert technical support, and production and test environments. Company Description RCIT is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services. - Promotes a culture of Team Players. - Prioritizes a balanced work-life environment. - Executive Leadership is customer-focused and employee-supportive. - Aims to create an environment where working hard can be fun and rewarding.

• Lead and operate a 24×7 global NOC covering all Toku platforms and carrier voice/SMS services, with accountability for maintaining 99.99% service availability across Contact Centre, CPaaS, UCaaS, and Microsoft Teams Direct Routing. • Directly own Level 1 operations and define effective engagement and escalation models with Level 2 and Level 3 engineering teams to ensure clear ownership and fast resolution. • Act as the senior escalation point for S1/S2 incidents, owning coordination, decisions, and communications while meeting critical response targets of under 5 minutes for priority alerts. • Ensure Level 1 ticket resolution performance meets defined targets (including average resolution times under 30 minutes) and that all contractual customer SLAs are met without exception. • Standardise, improve, and enforce existing SOPs across all NOC functions, ensuring full operational adoption within the first 90 days and consistent execution thereafter. • Restructure and upskill the NOC so ticket resolution is appropriately distributed across L1, L2, and L3, reducing over-dependence on senior engineers and improving overall throughput. • Own NOC-facing audit preparation and execution, ensuring zero major audit non-compliance findings across ISO, data privacy, incident, and change management reviews. • Build, mentor, and develop a high-performing NOC organisation, maintaining high levels of tool and process certification (>90%) while keeping employee attrition below industry benchmarks. • Drive consistent, high-quality customer interactions during incidents and support engagements, maintaining CSAT scores of 95% or higher for NOC-related touchpoints. • Manage geographically distributed teams across India, Philippines, Malaysia, LATAM, and other regions within a disciplined follow-the-sun operating model. • Partner closely with Engineering, Product, and Service Delivery leaders to align operational realities with platform design, roadmap decisions, and customer commitments. • Provide clear, data-driven operational reporting to senior leadership on availability, incidents, SLA performance, risks, and improvement initiatives. • Work closely with existing leaders during an extended transition period, driving operational change without disrupting live services.