Faro aims to improve lives by helping life sciences companies answer complex clinical questions, simply, efficiently, and effectively. Our software platform is used to orchestrate complex clinical development with a single source of truth. It brings words, data, and teams together, empowering researchers to design more intelligent trials, master complexity, and reach milestones faster. The SVP or VP of Customer is a key member of Faro’s leadership team who will be entrusted to scale our customer-facing organization through a period of rapid growth and increasing product sophistication. This role requires a leader who can operate strategically and tactically, rolling up their sleeves to work through ambiguity, while strengthening and evolving the systems, playbooks, and operating rhythms already in place. A defining part of Faro’s customer experience is that almost every customer feels like they are Faro’s most important customer. This role is accountable for preserving that high-touch, high-ownership experience as Faro scales, building structure without creating bureaucracy, and ensuring customers continue to feel prioritized, supported, and successful. This leader has direct responsibility for the Customer organization and is accountable for customer outcomes. **Note: Candidates and Recruiting Agencies, please do not contact our employees regarding the position or your application status. Doing so will automatically disqualify you from the position or working with us. Only applications submitted through the designated link will be considered. Please DO NOT SPAM our employees regarding the role or your application status. Duties and Responsibilities - Own ultimate accountability for end-to-end cross-functional alignment of customer outcomes, including onboarding, implementation, adoption, retention, renewal readiness, and expansion enablement. - Lead and scale Faro’s Customer organization across: - Customer Strategy (customer adoption planning, workflow integration, stakeholder mapping, and expansion enablement in partnership with Commercial) - Clinical Solutions (user education and enablement and analytics interpretation) - Customer Success (formal training programs and customer support) - Professional Services (platform configuration and API-based integrations into customer systems and third-party tools) - Drive the evolution of Faro’s customer operating model by identifying cross-functional breakpoints, strengthening effective practices, and driving standardization where required to support consistency, scalability, and a cohesive customer experience. - Identify where Faro’s current approach will break at the next stage of growth, and proactively evolve the operating model before it becomes a problem. - Create and refine scalable playbooks across onboarding, services delivery, enablement, support, renewals, and customer-led expansion, introducing structure only when it meaningfully improves consistency and outcomes. - Build clarity of ownership and handoffs across teams to reduce friction and improve the customer experience as volume and complexity increase. - Set and oversee the customer operating cadence, aligning on expectations for health reviews, escalation management, renewal forecasting, executive account planning, and delivery tracking, and holding teams accountable for consistent execution in close partnership with functional leads. - Serve as an executive sponsor for key enterprise accounts, building trusted relationships and supporting complex escalations when required. - Maintain Faro’s white glove customer experience at scale, ensuring customers feel prioritized and cared for, not routed into a generic process. - Partner cross-functionally with Product, Engineering, and Commercial teams to ensure customer feedback translates into product improvements and growth outcomes. - Coach and develop leaders and teams, building a culture of ownership, empathy, execution, and high standards.

Position Summary: Under the direction of the Regional Agency Manager, this position supports an agency program by performing agency visits, monitor agent operations, deliver sales and marketing support, expanding the company’s book of business, insure implementation of agent corrective actions and compliance with company policies and procedures. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily. - Be knowledgeable about the title insurance industry and trends. - Identify prospective Agents, lead generation and conversion. - Contact new and existing Agents to discuss needs. Maintain contact lists and follow up with Agents to continue building relationships. - Emphasize the features of Alliant National to highlight how they solve agent problems. Be an expert in solving Agent needs. - Meet designated sales numbers by customizing marketing strategies to engage Agents and increasing remittances. - Help Agents lower their risks, their costs and expand their business and build exceptional loyalty to Alliant National by our Agents, building exclusivity of our brand. - Represent Alliant National at various industry events. - Negotiate prices and terms and prepare agreements. - Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency. - Manages day-to-day aspects of the department and its personnel to ensure projects are completed and goals and agent needs are met. - Collaborates with other managers to plan, direct, and coordinate programs and projects. - Collaborates with other managers to analyze costs, benefits, and losses of company profits. Assist Regional Agency Manager in profitability analysis of agents. - Drafts, submits, and presents various performance and management reports. - Manages conflicts and resolves complaints about or within the department. - Recruits a strong base of the ‘finest’ agents in the State Market. - Makes reports to Regional Agency Manager or as directed, pertaining to title insurance reports or Quality Assurance Reviews findings. - Participates in audits of agents’ premium production and policy inventory reconciliations. - Responsible for the timely collection of accounts receivable. - Follows up on Quality Assurance Findings to insure the implementation of corrective actions and status of recommendations. - Monitor agents’ compliance with regulatory requirements and advises Regional Agency Manager, President and Executive Management of critical issues and recommended action. - To deliver the education programs already in place and add State specific programs to enhance training and education offerings to agents. - Evaluate agent operations, measures performance, analyze results, and prepare periodical and special reports for agents as requested. - Performs other related duties as assigned. - Responsible for territory metrics inclusive of new agents, remittances, and designated revenue for assigned region. Supervisory Responsibilities:  This position has no supervisory responsibilities Competencies: To perform the job successfully, an individual should demonstrate the following: Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery. Managing People – Develops employee skills and encourages growth. Inclusive in planning. Makes self-available to employees as needed. Provides direction and gains compliance. Provides regular performance feedback. Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner. Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Ability: Read, analyze, and interpret business, professional, technical, or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers, and the public. Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Proficient in Microsoft Suite. Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. The position is remote. Extensive travel is required, must be able to travel by car or air as needed. Occasional extended workdays are required, some of the travel and customer entertainment will be in the evenings and weekends. *Please refer to Agency Manager expectations for general outline of position. Physical Demands:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.

Faro aims to improve lives by helping life sciences companies answer complex clinical questions, simply, efficiently, and effectively. Our software platform is used to orchestrate complex clinical development with a single source of truth. It brings words, data, and teams together, empowering researchers to design more intelligent trials, master complexity, and reach milestones faster. The SVP or VP of Customer is a key member of Faro’s leadership team who will be entrusted to scale our customer-facing organization through a period of rapid growth and increasing product sophistication. This role requires a leader who can operate strategically and tactically, rolling up their sleeves to work through ambiguity, while strengthening and evolving the systems, playbooks, and operating rhythms already in place. A defining part of Faro’s customer experience is that almost every customer feels like they are Faro’s most important customer. This role is accountable for preserving that high-touch, high-ownership experience as Faro scales, building structure without creating bureaucracy, and ensuring customers continue to feel prioritized, supported, and successful. This leader has direct responsibility for the Customer organization and is accountable for customer outcomes. **Note: Candidates and Recruiting Agencies, please do not contact our employees regarding the position or your application status. Doing so will automatically disqualify you from the position or working with us. Only applications submitted through the designated link will be considered. Please DO NOT SPAM our employees regarding the role or your application status. Duties and Responsibilities - Own ultimate accountability for end-to-end cross-functional alignment of customer outcomes, including onboarding, implementation, adoption, retention, renewal readiness, and expansion enablement. - Lead and scale Faro’s Customer organization across: - Customer Strategy (customer adoption planning, workflow integration, stakeholder mapping, and expansion enablement in partnership with Commercial) - Clinical Solutions (user education and enablement and analytics interpretation) - Customer Success (formal training programs and customer support) - Professional Services (platform configuration and API-based integrations into customer systems and third-party tools) - Drive the evolution of Faro’s customer operating model by identifying cross-functional breakpoints, strengthening effective practices, and driving standardization where required to support consistency, scalability, and a cohesive customer experience. - Identify where Faro’s current approach will break at the next stage of growth, and proactively evolve the operating model before it becomes a problem. - Create and refine scalable playbooks across onboarding, services delivery, enablement, support, renewals, and customer-led expansion, introducing structure only when it meaningfully improves consistency and outcomes. - Build clarity of ownership and handoffs across teams to reduce friction and improve the customer experience as volume and complexity increase. - Set and oversee the customer operating cadence, aligning on expectations for health reviews, escalation management, renewal forecasting, executive account planning, and delivery tracking, and holding teams accountable for consistent execution in close partnership with functional leads. - Serve as an executive sponsor for key enterprise accounts, building trusted relationships and supporting complex escalations when required. - Maintain Faro’s white glove customer experience at scale, ensuring customers feel prioritized and cared for, not routed into a generic process. - Partner cross-functionally with Product, Engineering, and Commercial teams to ensure customer feedback translates into product improvements and growth outcomes. - Coach and develop leaders and teams, building a culture of ownership, empathy, execution, and high standards.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President Engineering - REMOTE. In this pivotal role, you will be instrumental in leading the engineering team to drive innovation and efficiency within the organization. Your expertise in technology and management will empower a high-performing culture, aligning engineering practices with business objectives. As a key contributor, you will play a vital role in shaping the future of healthcare technology solutions, ensuring that our partner's products consistently exceed client expectations. This is an exciting opportunity to make a meaningful impact within a dynamic and rewarding environment. - Lead and mentor the engineering team to achieve operational excellence. - Drive strategic initiatives that enhance product development processes. - Align engineering goals with the company's overall vision and objectives. - Foster a culture of innovation and continuous improvement. - Collaborate with cross-functional teams to ensure seamless project execution. - Monitor industry trends and integrate new technologies into engineering practices. Qualifications - Proven experience in a leadership role within engineering. - Strong understanding of software development methodologies. - Excellent communication and interpersonal skills. - Ability to manage multiple projects simultaneously. - Experience in healthcare technology solutions is a plus. - Demonstrated ability to innovate and drive change within an organization. Benefits - Comprehensive benefits package for physical, emotional, and financial health. - Flexible work-life options to promote a healthy work environment. - Opportunities for professional development and certification. - Recognition programs for outstanding performance. - Supportive and collaborative company culture.