Faro aims to improve lives by helping life sciences companies answer complex clinical questions, simply, efficiently, and effectively. Our software platform is used to orchestrate complex clinical development with a single source of truth. It brings words, data, and teams together, empowering researchers to design more intelligent trials, master complexity, and reach milestones faster. The SVP or VP of Customer is a key member of Faro’s leadership team who will be entrusted to scale our customer-facing organization through a period of rapid growth and increasing product sophistication. This role requires a leader who can operate strategically and tactically, rolling up their sleeves to work through ambiguity, while strengthening and evolving the systems, playbooks, and operating rhythms already in place. A defining part of Faro’s customer experience is that almost every customer feels like they are Faro’s most important customer. This role is accountable for preserving that high-touch, high-ownership experience as Faro scales, building structure without creating bureaucracy, and ensuring customers continue to feel prioritized, supported, and successful. This leader has direct responsibility for the Customer organization and is accountable for customer outcomes. **Note: Candidates and Recruiting Agencies, please do not contact our employees regarding the position or your application status. Doing so will automatically disqualify you from the position or working with us. Only applications submitted through the designated link will be considered. Please DO NOT SPAM our employees regarding the role or your application status. Duties and Responsibilities - Own ultimate accountability for end-to-end cross-functional alignment of customer outcomes, including onboarding, implementation, adoption, retention, renewal readiness, and expansion enablement. - Lead and scale Faro’s Customer organization across: - Customer Strategy (customer adoption planning, workflow integration, stakeholder mapping, and expansion enablement in partnership with Commercial) - Clinical Solutions (user education and enablement and analytics interpretation) - Customer Success (formal training programs and customer support) - Professional Services (platform configuration and API-based integrations into customer systems and third-party tools) - Drive the evolution of Faro’s customer operating model by identifying cross-functional breakpoints, strengthening effective practices, and driving standardization where required to support consistency, scalability, and a cohesive customer experience. - Identify where Faro’s current approach will break at the next stage of growth, and proactively evolve the operating model before it becomes a problem. - Create and refine scalable playbooks across onboarding, services delivery, enablement, support, renewals, and customer-led expansion, introducing structure only when it meaningfully improves consistency and outcomes. - Build clarity of ownership and handoffs across teams to reduce friction and improve the customer experience as volume and complexity increase. - Set and oversee the customer operating cadence, aligning on expectations for health reviews, escalation management, renewal forecasting, executive account planning, and delivery tracking, and holding teams accountable for consistent execution in close partnership with functional leads. - Serve as an executive sponsor for key enterprise accounts, building trusted relationships and supporting complex escalations when required. - Maintain Faro’s white glove customer experience at scale, ensuring customers feel prioritized and cared for, not routed into a generic process. - Partner cross-functionally with Product, Engineering, and Commercial teams to ensure customer feedback translates into product improvements and growth outcomes. - Coach and develop leaders and teams, building a culture of ownership, empathy, execution, and high standards.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President Engineering - REMOTE. In this pivotal role, you will be instrumental in leading the engineering team to drive innovation and efficiency within the organization. Your expertise in technology and management will empower a high-performing culture, aligning engineering practices with business objectives. As a key contributor, you will play a vital role in shaping the future of healthcare technology solutions, ensuring that our partner's products consistently exceed client expectations. This is an exciting opportunity to make a meaningful impact within a dynamic and rewarding environment. - Lead and mentor the engineering team to achieve operational excellence. - Drive strategic initiatives that enhance product development processes. - Align engineering goals with the company's overall vision and objectives. - Foster a culture of innovation and continuous improvement. - Collaborate with cross-functional teams to ensure seamless project execution. - Monitor industry trends and integrate new technologies into engineering practices. Qualifications - Proven experience in a leadership role within engineering. - Strong understanding of software development methodologies. - Excellent communication and interpersonal skills. - Ability to manage multiple projects simultaneously. - Experience in healthcare technology solutions is a plus. - Demonstrated ability to innovate and drive change within an organization. Benefits - Comprehensive benefits package for physical, emotional, and financial health. - Flexible work-life options to promote a healthy work environment. - Opportunities for professional development and certification. - Recognition programs for outstanding performance. - Supportive and collaborative company culture.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role will lead the organization’s Business Analytics team, providing strategic insights that drive data-informed decision-making across multiple business units. The Director will define and implement data strategies, manage complex analytics projects, and ensure the delivery of actionable intelligence to support operational efficiency and growth. - Lead and mentor the Business Analytics team, fostering a culture of continuous improvement, professional growth, and high performance. - Develop and implement organization-wide data analytics strategies aligned with business objectives. - Collaborate with senior leadership to identify key business questions and analytics needs. - Oversee the collection, management, and analysis of large, complex datasets to ensure accuracy, consistency, and security. - Create executive-level dashboards, reports, and insights to support strategic decision-making. - Manage multiple analytics projects concurrently, monitoring progress, mitigating risks, and ensuring timely delivery. - Partner with business operations and optimization teams to identify opportunities for process improvement, cost savings, and revenue growth. - Conduct statistical analysis, hypothesis testing, and modeling to uncover patterns and guide business decisions. Qualifications - Bachelor’s degree in Business, Statistics, Mathematics, Data Science, Computer Science, or a related field. - 7+ years of professional experience in data analytics, business intelligence, or related fields, including at least 3 years in a leadership role. - Strong proficiency with analytics and visualization tools such as Tableau, Power BI, SSMS, SSRS, Python, or R. - Experience with data modeling, statistical analysis, and translating complex data into actionable insights. - Knowledge of the mortgage or financial services industry is highly desirable. - Exceptional communication skills, with the ability to present findings and influence stakeholders at all levels. - Strong organizational, problem-solving, and project management abilities, with a focus on delivering high-quality results under tight deadlines. - Demonstrated collaboration, integrity, adaptability, and ethical decision-making in a professional environment. Requirements - Bachelor’s degree in Business, Statistics, Mathematics, Data Science, Computer Science, or a related field. - 7+ years of professional experience in data analytics, business intelligence, or related fields, including at least 3 years in a leadership role. - Strong proficiency with analytics and visualization tools such as Tableau, Power BI, SSMS, SSRS, Python, or R. - Experience with data modeling, statistical analysis, and translating complex data into actionable insights. - Knowledge of the mortgage or financial services industry is highly desirable. - Exceptional communication skills, with the ability to present findings and influence stakeholders at all levels. - Strong organizational, problem-solving, and project management abilities, with a focus on delivering high-quality results under tight deadlines. - Demonstrated collaboration, integrity, adaptability, and ethical decision-making in a professional environment. Benefits - Competitive salary reflective of experience, role, and location. - Comprehensive healthcare coverage including medical, dental, and vision plans. - Paid Time Off (PTO) and paid holidays. - Company-paid life insurance and matching 401(k) plan. - Flexible spending accounts and health savings accounts. - Employee Assistance Program and professional development opportunities. - Collaborative, high-performance work environment with opportunities to influence strategic decisions and drive meaningful business impact.

About the Role The Vice President of Clinical and Field Operations is a senior executive leader responsible for end-to-end clinic operations across markets, inclusive of clinical and non-clinical functions. This role reports to the Chief Executive Officer with a dotted-line partnership to the Chief Medical Officer. This executive will drive provider excellence, regulatory compliance, operational standardization, and guest-experience consistency across existing clinics while building scalable systems to support new market launches and potential M&A integrations. This is a high-impact role with direct influence on revenue growth, EBITDA performance, and enterprise-wide leadership development. What You Will Own Enterprise Clinic Operations - Lead multi-site clinic operations across all markets - Standardize workflows, staffing models, KPIs, and performance rhythms - Ensure cross-functional alignment between clinical and non-clinical leaders - Serve as executive-level escalation point for complex operational or clinical matters - Drive operational readiness for de novo launches and acquired-entity integration Provider Performance and Clinical Excellence - Establish clear productivity expectations and accountability frameworks - Oversee provider onboarding, training, competency validation, and documentation compliance - Partner with the Chief Medical Officer to ensure evidence-based, high-quality care standards - Monitor utilization, rebooking, documentation accuracy, and revenue-per-provider trends - Implement structured performance-improvement plans when required Guest Experience and Brand Execution - Own the end-to-end guest journey across all clinics - Improve Net Promoter Score, conversion rates, and rebooking performance - Ensure brand standards and service behaviors are consistently executed market-wide - Implement data-driven service-recovery processes and feedback loops Compliance and Risk Management - Ensure adherence to all federal, state, and local healthcare regulations - Lead audit-readiness initiatives and corrective-action planning - Oversee documentation standards and risk-mitigation protocols - Integrate compliance frameworks into new markets and acquired practices Growth, De Novo Expansion, and M&A Integration - Operationalize enterprise growth strategy through structured, repeatable launch playbooks - Lead cross-functional readiness planning for new market openings - Support operational due-diligence for acquisition targets - Drive post-acquisition integration, cultural alignment, and performance ramp-up - Accelerate time-to-productivity and time-to-profitability for new clinics Financial and Operational Performance - Own clinic-level P and L performance in partnership with Finance - Drive labor optimization and scheduling efficiency - Improve margin through process improvement and system standardization - Ensure strategic initiatives are delivered on-time and on-budget Qualifications - Master’s degree in Nursing, Healthcare Administration, or Business Administration preferred - Minimum 10 years of progressive leadership experience with dual oversight of clinical and operational teams - Proven track record leading multi-site healthcare or aesthetics operations - Demonstrated experience scaling de novo growth and integrating acquisitions - Strong P&L ownership and financial acumen - Deep understanding of regulatory compliance and clinical governance - Executive-level communication and cross-functional influence capability - Willingness to travel regularly across markets Face Forward Aesthetics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. All employment decisions are made based on qualifications, merit, and business needs—without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. We participate in E-Verify where required by law. Face Forward Aesthetics is a drug-free workplace. If you require reasonable accommodation during the application or interview process, please contact HR@ffaesthetics.com. Compensation Transparency Face Forward Aesthetics provides a compensation range for each posted position in compliance with applicable state and local pay transparency laws. Actual compensation within the stated range will depend on factors such as skills, experience, certifications, and geographic location. Certain positions may also be eligible for bonuses, incentives, or additional benefits as part of the total rewards package.