• Serve as a patient advocate on behalf of the patient to coordinate access to medicines for timely treatment initiation • Understand a patient’s support needs and interaction preferences • Provide support to patients and HCPs throughout the prior authorization and appeals processes • Educate providers and patients on relevant payer policies • Maintain accurate information in the designated computer system

Role Description As a Patient Support Coordinator, you’ll be the warm, knowledgeable voice that patients rely on from their very first interaction with Montu UK. Acting as the front line of our patient experience, you’ll handle around 450 calls each week, spending roughly five minutes per call guiding patients through a variety of needs - from answering questions to providing reassurance and practical support. No two conversations are the same. Your ability to combine efficiency, empathy, and expertise will ensure every patient feels heard, supported, and confident in their journey with us. By delivering clear information, compassionate care, and seamless service, you’ll play a vital role in creating a positive and trusted experience for every patient who reaches out to Montu UK. Salary: £27,000 40 hour working week. (5 days - Remote - in the UK) Hours: 7:30am - 4:30pm/9:30am-6:30pm. Some weekend working is required across a 5 day week. Qualifications - High-Volume Call Centre Experience: Prior experience in a fast-paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism. - Customer/Patient-Focused: A background in customer service or healthcare, demonstrating empathy, patience, and strong problem-solving skills. - Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for active listening. - IT Proficiency: Comfortable using various software tools; experience with patient management systems or CRMs is a plus. - Self-Motivated & Organised: Able to work independently, meet performance targets, and juggle multiple tasks efficiently. Requirements - High-Volume Call Handling: Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey. - Patient Assistance: Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy. - Record Management: Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR. - Collaboration: Work closely with our clinical team to guarantee smooth patient experiences and continuity of care. - Professional Conduct: Provide efficient, polite, and empathetic service, maintaining Montu UK’s standard of excellence at all times. Benefits - Work-Life Balance: 40-hour work week (5 days) - fully remote. - Generous Leave: 25 days holiday, rising to 27 days after 1 years service, then 30 after 2 years service + bank holidays. - Pension Scheme: Employer matching up to 5%. - Professional Growth: Opportunities for learning, development, and career progression within a forward-thinking company. - Meaningful Impact: Contribute to a team that’s dedicated to innovating patient care and improving lives. Company Description Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey. As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.

• Answer patient inquiries and requests over the phone • Schedule and confirm patient appointments • Input and manage patient notes in the Practice Management software • Proactively partner with providers for efficient patient experience

Role Description This is an entry-level role designed for those passionate about service and eager to break into the healthtech industry. You will be the primary link between our patients and their heart health, handling the following areas: - The Patient Connection: Own all patient outreach and engagement. You will proactively call, text, and email patients to schedule virtual visits and critical diagnostic procedures (like stress tests and echocardiograms). - Concierge Support: Provide technical assistance and "friction-free" navigation through our ecosystem, ensuring every patient feels supported from first contact to follow-up. - Operational Excellence: Verify data accuracy, identify process gaps, and document workflows to ensure our systems run smoothly. - Growth & Learning: Gain an inside look at launching healthcare programs and scaling patient experiences in a fast-paced, clinical environment. Qualifications - Bachelor’s degree in a relevant field (e.g. Social Work, Communications, Education, Sociology, Psychology, or Health Sciences). - At least 6 months of internship or work experience. - Professional experience in high-touch, customer-facing roles (e.g. waitressing, hospitality, retail, or a call center). - Background in service-oriented fields or study that focus on people and community engagement. - Genuinely excited to interact with customers and see the direct impact of your work on patient outcomes. - Fast learner who is comfortable with data entry and eager to master new healthcare technologies. Requirements - Mission-driven: revolutionizing the way cardiovascular care is delivered. - Fast-paced & agile: move quickly, iterate often, and value experimentation. - Remote-first: flexibility, autonomy, and trust are at the core of how we operate. - Caring about diversity: diversity allows us to build an excellent patient experience. - Equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Benefits - $24 - $26 an hour.