Role Description As a member of Field Services Americas, you will be responsible for helping our customer (CSX) maintain their fleet of GE/Wabtec locomotives through advising, informing, researching, and assisting their mechanical employees. You will be part of a team made up of Wabtec technical and materials experts, all working to ensure our customer’s fleet is running at optimal levels. The Material Management Specialist will ensure processes are identified, developed and executed in a manner that will meet the operational goals. The candidate must be a self-starter with a proven record of being a change agent since you will be responsible for work that is less defined in scope. You will need to utilize situational leadership abilities and experience to execute business objectives that make a positive impact on our short-term and long-term business goals. You will assist the Materials Manager on all matters related to the material operation including customer interaction as it relates to LHFM commitments and OTC sales. Qualifications - Bachelor’s Degree from an accredited College or University (or High School Diploma/GED with a minimum 4 years of experience in a materials management or operations position) - Minimum 3 years of experience in a materials management, operations, inventory control, or logistics role - Strong analytical and influencing skills - Proven project management skills with the ability to work across functional boundaries and all levels of management - Problem-solving skills and the ability to handle multiple projects simultaneously - Ability to effectively communicate with production, engineering, customer service, sales, and external customers - Strong oral and written communication skills - Strong interpersonal and leadership skills Requirements - Support all aspects of warehousing and material management including fulfillment, transactional quality, inventory accuracy, productivity, and logistics - Support and be the key contact for all aspects of warehouse operations, including site services, and implementing necessary upgrades - Ensure operational excellence through all phases of material movement and storage - Assist in the responsibility for inventory, including preparing for Physical Inventory Audits - Support the Materials Manager with all materials fulfillment metrics, including LHFM, In-Transits, Due From, Cycle Counts, & Shopping’s. - Meet customer satisfaction rating through advanced planning and create ability to expedite shipments as required to meet deadlines - Lead efforts to update and streamline stand work practices - Manage expediting of shipments and delivery of vendor repair material in order to meet service center schedules - Maintain the highest level of integrity and ethics in all dealings with internal customers and outside suppliers - Travel required up to 25% of the time - Must be willing to work flex schedule, weekends, off-shifts, holidays, and OT - Manage weekly schedule of Material Associates - Manage cross training for Material’s team - Ensure the onboarding of new employees and support training - Responsible for all site combo inventory - Interlaces with Combo Leader to determine weekly required needs. - Set up shipping loads for allocated combos from day to day by site and need. - Assists transportation leader to ensure all combo and radiator loads are combined together and roundtripped with dirty/clean loads. - Ensure other assets (HVACs) are combined w/ combo loads during spikes in usage to maximize available trucking assets. - Reconcile total DUX w/ open POs for each/all LR items. - Perform other duties as assigned Benefits - Base pay range is subject to change and may be modified in the future. - More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com. - Other benefit offerings for this role may include annual bonus, if eligible. Company Description Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world.

• Performs day-to-day billing and follow-up activities within revenue operations • Documents claims billed, paid, settled, and follow-up • Identifies and escalates billing issues • Communicates with hospital departments to clarify discrepancies • Researches claim rejections and takes corrective actions • Trains and guides lower level colleagues • Maintains knowledge of applicable laws and regulations

Role Description The Pre-Approval Specialist is responsible for providing exceptional customer service, file quality, and adhering to the agreed upon Service Level Agreement (SLA) while processing borrower documents. This is accomplished by obtaining and verifying necessary documentation for underwriting the loan file and communicating directly with borrowers, third-party vendors, and/or loan officers to obtain documentation for initial loan approval. - Communicate with borrowers and various third-party companies to obtain and review required minimum document requirements and vendor information including, but not limited to: income and disclosure documents, verification of employment, tax transcripts, financial/bank statements, and ordering updates to FHA and VA case numbers as needed. - Verify vendor orders are completed and returned, and invoices are received and documented. - Verify all required documentation in the file is complete and accurate before submitting to underwriting. - Responsible for handing over a completely documented file to the Underwriter which is ready for initial underwriting. - Complete required loan submission checklists. - Manage pipeline within allotted turn times. - Document all communication related to the loan application in the conversation log. - Perform other duties as assigned or required. Qualifications - Minimum of 1 year of experience in the mortgage industry. - Ability to calculate income and review credit report experience. - Ability to communicate with borrowers. - Knowledge of mortgage guidelines. - Strong math and analytical skills. - Excellent written and verbal communication skills. - Ability to prioritize and meet deadlines. - Available to work varying hours and overtime if needed. - Knowledge of Microsoft suite (Windows) and Google suite (Google Docs, Sheets, etc.). - High School Diploma or GED. - Mortgage experience is strongly preferred. Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Company Description SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. - The Company hires the best qualified candidate for the job, without regard to protected characteristics. - Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. - SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. - If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. - Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Role Description Faça parte da nossa área de Suporte e Consultoria na e-Core! Se você tem paixão por tecnologia, desafios e resolução de problemas, essa é a área ideal para você. Aqui, você trabalhará com equipes globais e usuários finais, ajudando-os a maximizar o uso de soluções tecnológicas inovadoras. Junte-se a nós para crescer em um ambiente colaborativo e multicultural, onde o aprendizado contínuo e o trabalho em equipe são valorizados. - Assumir casos de suporte técnico end-to-end nas principais áreas do produto, incluindo autenticação/login, integrações de software, performance de áudio/microfone, geração de documentos e novas funcionalidades conforme forem lançadas. - Diagnosticar e resolver problemas em múltiplas plataformas (web, desktop Windows/macOS e mobile iOS/Android), incluindo debugging via navegador (Console, Network, captura de logs), rastreamento de permissões no sistema operacional e análise de logs de aplicação. - Atuar em problemas de autenticação e login, incluindo configuração de SSO (SAML, OAuth 2.0, OpenID Connect), integrações com provedores de identidade (Microsoft Entra ID, Okta) e comportamento de sessão/token. - Investigar falhas de integração lendo payloads de request/response de API, interpretando status codes HTTP, verificando logs de entrega de webhook e usando ferramentas como Postman para validar comportamento esperado. - Entender e explicar com clareza como funciona o pipeline de IA do produto — da captura de áudio e transcrição até a geração de texto via LLM — identificando se um problema é de qualidade de áudio, configuração de template ou comportamento do modelo. - Gerenciar o próprio backlog com disciplina: manter os casos em andamento, escalar no momento certo e encerrar com a qualidade que o processo interno exige. - Escrever cada resposta ao cliente com precisão e cuidado, já que o contexto de uso é sensível e os usuários notam quando a linguagem é vaga, robótica ou evasiva. - Produzir escalonamentos claros e ricos em contexto para a engenharia, seguindo formato estruturado: qual é o problema, o que já foi investigado e que ajuda específica é necessária. - Comunicar-se com confiança em múltiplos canais (chat/e-mail de suporte, Slack para coordenação interna, Zoom/Loom para handoffs assíncronos). - Dominar a árvore de troubleshooting de áudio: permissões em nível de dispositivo e sistema operacional, atribuição de microfone no navegador, padrões de hardware (embutido, USB, Bluetooth, headset), fatores ambientais e cenários de captura dupla de canal. - Identificar e sinalizar padrões — por exemplo, se múltiplos usuários da mesma região relatam o mesmo problema na mesma semana, isso é um sinal que deve ser levado adiante. - Criar e aprimorar artigos de base de conhecimento a partir dos casos resolvidos, seguindo a prática de Knowledge-Centered Service (buscar antes de resolver, vincular artigos aos casos, sinalizar artigos incompletos ou desatualizados). - Participar de sessões de calibração de qualidade, compartilhar observações sobre problemas recorrentes e levar feedback de produto para os canais corretos. - Propor melhorias nos processos de suporte, identificando gargalos recorrentes, oportunidades de automação e ajustes no fluxo de trabalho que aumentem a eficiência do time e a qualidade do atendimento. - Usar ferramentas de IA de forma ativa no dia a dia — para redigir respostas, resumir casos complexos, pesquisar problemas desconhecidos e melhorar a própria documentação. Qualifications - 8+ anos de experiência em suporte técnico ou de produto em empresa de SaaS, idealmente já tendo dado suporte a um produto multiplataforma (web, desktop e mobile). - Consegue investigar e resolver problemas técnicos de forma independente e sistemática — não apenas seguindo scripts prontos. - Já trabalhou com Intercom ou plataforma de suporte similar em nível operacional. - Facilidade com DevTools do navegador (Console, Network, Application tab) e sabe capturar e interpretar arquivos HAR. - Experiência com protocolos de autenticação e troubleshooting multi-SO (permissões de microfone no Windows, macOS, iOS e Android). - Sabe interpretar logs estruturados de aplicação (níveis ERROR/WARN/INFO), seguir trace IDs e identificar o evento relevante dentro de um pacote de logs. - Usa ferramentas de IA (Claude, ChatGPT ou similares) de forma ativa e diária para pesquisa, redação e melhoria do próprio fluxo de trabalho. - Ótima comunicação em inglês (proficiência avançada: escrita e verbal) e uma abordagem estruturada e metódica para troubleshooting. - Soft skills bem desenvolvidas para lidar com usuários e se comunicar de forma articulada, paciente e respeitosa mesmo em situações difíceis. - Discernimento para saber quando continuar investigando e quando escalar, com confiança para defender qualquer uma das duas decisões. Requirements - Experiência trabalhando diretamente com profissionais de saúde, clínicos ou usuários de indústrias regulamentadas. - Noções de conceitos de privacidade de dados como HIPAA e GDPR. - Experiência prévia dando suporte a produto de voz, áudio ou transcrição (scribes de IA, apps de nota por voz, softwares de gravação de áudio). - Entendimento de troubleshooting de fluxos que combinam áudio com reconhecimento de fala via IA. - Familiaridade com plataformas de observabilidade e analytics como Datadog e Splunk. Benefits - Auxílio alimentação e/ou refeição. - Cartão de multi benefícios. - PLR (Participação nos Lucros e Resultados). - Plano de Previdência Privada. - Plano de saúde, odontológico e seguro de vida. - Plano de saúde para seu pet. - Parceria com a Wellhub para manter a rotina ativa. - 15 dias de férias a cada 6 meses. - Auxílio mensal para trabalho remoto. - Auxílio educação e creche. - Parcerias educacionais. - Entre outros benefícios para tornar sua e-Core experience mais enriquecedora.