• Lead complex customer projects, implementations, and resolution initiatives from intake through completion. • Develop and manage project plans, timelines, risks, and stakeholder communications to ensure successful execution. • Coordinate cross-functional teams, customers, and external partners to drive alignment and accountability. • Identify challenges, perform root cause analysis, and implement sustainable solutions. • Exercise sound judgment to balance customer needs, business priorities, and project objectives. • Provide clear project updates, reporting, and recommendations to stakeholders and leadership. • Serve as the primary point of coordination between Sales, Customer Success, Operations, Vendors, and other business partners. • Drive process improvements that enhance customer experience, operational efficiency, and project delivery.

• Collaborate with all agency teams to establish effective project and staffing plans, forecast upcoming work and allocate resources • Work as liaison/communications hub between all Agency team members and agency partners who may touch an assigned account/project • Ensure that proper forecasting is being done for all projects on assigned account(s) • Manage effective, efficient workflow of all projects on assigned accounts • Develop timelines and advises on estimates; manages projects to remain on time and budget; flags timing and budget concerns to course correct early on in process • Work with Creative Services Manager to manage and plan creative resources • Work with Business Leadership partners to create and manage estimates and budgets • Communicate openly and constructively with all departments, providing continuous status updates • Take ownership of and enforces agency processes by providing meaningful feedback to all teams • Analyze and recommend process improvements to enhance efficiency, including systems and/or software recommendations • Tactful, yet assertive communication style; able to foster positive relationships with agency teams • Provides meaningful performance input for other employees in all departments • Maintains a high-level attention to detail • Seeks out additional opportunities to expand experience and cultivate expertise • Performs other duties as assigned

Role Description The Project Manager will work directly with our customers and system integration partners to initiate and lead their digital marketing and transformation projects using the Adobe Marketing and Commerce Solutions. Working at multiple levels with the customer, you will: - Evaluate the proposed solution - Assess risks - Confirm requirements - Manage scope - Work on team staffing You will coordinate and lead all aspects of project delivery from initiation through planning, delivering, monitoring to closing. The role covers the UK&I, Middle East and Africa and is primarily UK based. What you’ll do: - Lead teams in scoping activities to identify, gather and analyze requirements, define key business drivers and define an effective and innovative solution - Management of end-to-end project life cycle: effort estimation, scope management, planning, monitoring and execution (including risks management, budget, timeline and others) and related reporting - Management of project resourcing and commercials including forecasting, time management and invoicing - Project communication to client and/or partner and internally within organisation - Accountable for ensuring projects are delivered to quality standards - Customer focus and results driven - help customer to succeed in their digital transformation journey by providing mentorship, industry leading practices and advice on Adobe Marketing and Commerce Solutions - Work with other teams to provide customer with the One Adobe experience - Active participation in PMO practice development Qualifications - Strong foundational project management skills delivering digital marketing implementation projects for a software vendor (or mixed vendor / customer background) - Demonstrated project management experience with experience in Digital Marketing & Automation, Campaign or Content Management solutions - Experience in implementing Adobe solutions: AEM, AEP, and ideally other solutions like Campaign, Commerce - Ability to handle large single projects or multiple concurrent smaller projects - Outstanding at problem-solving, with expertise in risk management, prioritization, and delivering presentations up to the Executive level within an organization - Experience in delivering projects using an agile methodology, e.g. SCRUM - A professional project management qualification & business consulting background - Ability to work with virtual internal teams across geographies and time zones & full fluency in English. Other European languages is a plus Requirements - Minimum of 6 years project management experience in the industry Benefits - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized - We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace - All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status

• Assist the procurement and project management teams with coordination of project related activities • Assist the project manager in developing project plans and associated communications documents • Proactively assist with schedule development and milestone tracking • Assist the procurement manager with the management of vendor commitments and relationships • Effectively develop and communicate project status updates in a clear and concise manner • Manage communication flow for contract submittals, project reporting, invoicing, vendor submittals and other documentation between customer, project team, and suppliers • Liaise with both internal and external project stakeholders on an ongoing basis • Support subcontractor operations daily through coordination and scheduling • Take ownership of the subcontractor schedule including job flow and customer experience • Identify the critical path required to achieve a given task and manage until completion • Problem solve unique situations as they arise • Actively participate in developing and maintaining online business management tools used for the development and execution of all projects • Identify areas for process improvement and assist with creating and revising the process to ensure better efficiency and client experience • Support procurement manager in the development of requests for proposals and contract exhibits • Monitor the status of the project to ensure documentation is submitted according to schedule • Review and verify project documents for completeness, format, and compliance with contract requirements • Submit project proposals and documentation to management for approval and transmit approved documents to the customer • Use and promote excellent customer service soft skills • Understand and promote Canadian Solar products and offering • Other duties as assigned by the Project Manager/Director • Adhere to all health and safety rules and procedures