Make your mark by strengthening supplier oversight and risk management in a high-impact control function. You’ll partner closely with internal stakeholders and critical suppliers to drive timely, well-evidenced remediation. You’ll build credibility through clear guidance, strong judgment, and high-quality reviews. Join a team that values collaboration, accountability, and continuous learning. As an information security and controls officer in the Supplier Issue Management team, you help us maintain robust risk management and supplier oversight. You will work closely with internal stakeholders to review and validate supplier assessment findings, ensuring the process meets our organizational standards. You will also work with our most critical suppliers and our cross line of business representatives in reducing risk exposure to the firm through our third party supplier relationships. Together, we foster a culture of quality, collaboration, and continuous learning. Job responsibilities - Review assessment findings for accuracy and compliance with organizational guidance - Validate closure evidence provided by suppliers, including policies, procedures, and documentation - Engage with internal stakeholders to address issue management queries - Provide consultative guidance and leadership to our business partners to help them work with our suppliers in resolving findings through action plans or if necessary understanding the implication of accepting risk and for our critical and high risk suppliers engage in ongoing consultation to expedite risk remediation and provide transparency on progress to key business stakeholders - Liaise with business partners to ensure timely remediation of action plans and risk acceptances - Manage the entire issue lifecycle, including identification, creation, modification, extension, and closure validation - Identify opportunities for process improvements within supplier management - Support internal education and share best practices with peers and colleagues - Maintain a thorough understanding of the supplier risk assessment process - Communicate effectively with senior management across various business groups - Ensure all activities align with organizational standards and policies Required qualifications, capabilities, and skills - Experience in information security, risk management, supplier management, information technology, or cyber security - Understanding of supplier information technology and operational risk, as well as information technology control policies - Excellent verbal communication skills - Experience of delivering written and verbal presentation to senior stakeholders up to managing director level - Ability to collaborate across multiple business groups - Attention to detail in reviewing documentation and evidence - Commitment to maintaining high standards of quality and compliance - Ability to manage multiple tasks and priorities - Proficiency in identifying and implementing process improvements - Strong problem-solving skills - Ability to work effectively in a team-oriented environment Required qualifications, capabilities, and skills - Certification in Information Systems Audit or Risk and Information Systems Control - Experience supporting internal education and best practices sharing - Familiarity with supplier risk assessment processes - Experience in validating closure evidence for compliance - Ability to engage with diverse stakeholders - Knowledge of global supplier management standards - Demonstrated commitment to professional development and continuous learning About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.

• Build, strengthen, and maintain long-term strategic relationships with assigned clients. • Serve as the primary point of contact throughout the client’s lifecycle, ensuring a consistent and high-quality experience. • Develop a deep understanding of each client’s business objectives, operational priorities and success metrics. Act as a trusted advisor by proactively offering insights, recommendations, and best practices. • Identify expansion and cross selling opportunities with the collaboration of our sales team. Ensure clients receive measurable value from all contract HCAT products and services. • Identify opportunities to expand product adoption, enhance utilization and drive additional value. Develop Account Plans that support client goals and long-term growth. • Monitor client engagement and product performance to ensure alignment with expected outcomes. • Serve as the escalation point for client concerns, ensuring timely, transparent and effective resolution. • Coordinate with cross-functional resources to address issues and remove barriers to client success. • Represent client needs, priorities and feedback to internal teams, ensuring commitments are met. • Collaborate closely with product, engineering, support and leadership teams to deliver on client expectations. • Participate in internal and external planning and forecasting to support organizational alignment with client strategies. • Maintain accurate and up-to-date Account Plans, Measurable Improvement metric, Client Results Strategy and SMART Goals • Prepare and deliver quarterly and bi-annually onsite client business reviews, which include client performance updates, strategic recommendations, product road maps, Measurable Improvements and Client Results Strategy metric. • Monitors contract compliance and all contract renewals. • Champion the voice of the client within the organization. • Drive initiatives that improve client satisfaction, retention and overall client experience. • Anticipate client needs and proactively address potential risks to the partnership.

• Serve as experts in answering people, process, reporting, and system questions • Conduct weekly technical, process, and operational training sessions • Partner with key Gannett leaders and act as a resource and leader • Be the point person for resolving issues and escalate when necessary • Assist Post Sales teams with any operations related questions to ensure efficiency • Monitor client retention, down for payment reporting and work to improve related metrics • Help ensure assigned regions are compliant with systems and policies • Set the tone for a culture that allows everyone to have a positive experience by leading by example • Develop, manage, and lead key strategic initiatives when necessary • Partner with Sales organization to provide feedback to Post Sales Operations team to further streamline operational efficiency within people, process, and tools • Be a subject matter expert for all Post Sales Operations initiatives • Perform other responsibilities as assigned

• Collaborating with technology, product, and business teams to uncover customer and business needs and translate them into intuitive and engaging digital experience designs that lead to desired mission outcomes. • Facilitating discovery sprints and workshops to support early-stage product definition by uncovering customer pain points and opportunities. • Facilitating collaboration and communication between technology and business stakeholders through discovery, design, and product development sprints. • Adapting industry best practices and creating new service design and business analysis tools, methods, and standards. Promote adoption across cross-functional teams. • Learn and understand business processes and how new applications or current system enhancements can best ensure the success of business users. Investigate complex operations-related problems/inquiries and recommend, facilitate and coordinate solutions. Evaluate new IT developments, applications and evolving business/systems requirements. Document, analyze, and clarify business requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards. • Define new and enhanced business processes. • Creating effective visual storytelling artifacts of business and technology concepts to promote decision-making and product design. • Partner with clients to develop a strategic plan to implement their technology vision. Audit existing and blueprint new digital experiences, identifying opportunities and solutions for improvement and experimentation. • Creating process and user flows, journey maps and interaction models, and service blueprints, resulting in low to high-fidelity prototypes, artifacts, and tools.