This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a proactive and detail-oriented Client Success Manager to support our US-based clients, specifically within the ABA (Applied Behavior Analysis) sector. This is a post-sale role focused on long-term client success, retention, and account growth through strong relationship management. - Manage a portfolio (book) of existing US-based client accounts. - Serve as the primary point of contact post-implementation. - Ensure ongoing client satisfaction and platform adoption. - Support client retention and long-term account growth. - Collaborate with Implementation Managers (who may have handled onboarding and training). - Monitor account health and proactively address concerns. - Maintain accurate documentation and communication records. Note: This is not a sales or new business development role. Qualifications - Proven background in Customer Success or Account Management. - Experience managing a book of business. - Strong post-sale client relationship management experience. Requirements - Technical exposure such as setting up SFTP. - Working with or understanding APIs. - Healthcare industry experience. - Candidates from fast-paced healthcare recruiting environments. - Understanding the urgency and demands of healthcare clients. Key Competencies - Self-starter who does not require heavy hand-holding. - Well-rounded and dependable. - Fast learner on systems and platforms. - Strong communicator. - Detail-oriented and organized. - Comfortable working in a fast-paced, high-demand client environment. - Able to collaborate effectively within a team structure. What Success Looks Like - Clients remain engaged and satisfied long-term. - Strong partnership built with ABA clients. - Seamless collaboration with the existing CSM. - Proactive account management rather than reactive support.

At NRC Health, we promise to help our customers bring human understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same human understanding to each other. Come where culture is everything. Our associates. . . Have Purpose – we do work that matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off. Think Boldly – we have big ideas and are empowered to “think like an owner.” Fit your role and do what you love. Grow and develop along a career path designed by you. Feel Connected – our favorite thing about our workday is each other. Support one another – no one says, “That’s not my job.” Celebrate with each other at beer:30, virtual events, and company gatherings. Be Understood – we are each unique and want to live our best lives at work and home. Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan. Who we want - Does quality, accuracy and process efficiency keep you up at night and always a top priority in your work? - Do you have a knack for connecting with others and building strong relationships with those you work with? - Are you an overachiever who can manage multiple deadlines and projects while simultaneously managing a team of motivated associates? - Do you possess the ability to drive business strategy and implement plans to streamline processes? - Are you highly motivated by our mission and delivering world-class service to our clients? What you will do As the Manager, Technical Customer Success, you’ll be responsible for leading a team of Project Specialists and Analysts to ensure they are providing the highest quality experience to internal and external customers. This role is highly interactive with customers and internal teams, and includes establishing relationships, creating consistent processes, driving results within the contracted scope and managed budget expectations, developing, and implementing training programs and process documentation for team members, managing workflow optimization initiatives, and accurately forecasting and planning workload and resources. You’ll partner with Customer Strategy leadership to ensure seamless integration of the project teams, providing role clarity and support for the common goals. You ensure the Technical Customer Success team is properly staffed, appropriately trained, and aligned on metrics and deliverables. What you need - Bachelor’s degree required - 3 – 5 years’ experience in an operational and/or customer success environment - Experience in the healthcare industry is strongly preferred - Excellent verbal, written and interpersonal communication skills - Strong organizational skills, ability to prioritize and attention to detail, accuracy and follow-through are essential Compensation In the spirit of pay transparency, we are excited to share the base salary range for this position is $90,000 - $121,500, exclusive of fringe benefits or potential bonuses. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page. While this position may allow for a work from home environment, candidates must live in the Lincoln, Nebraska and surrounding areas In general, NRC Health’s positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities. Applications will be accepted on an on-going basis. Inclusion & Belonging At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy. Have Purpose. Think Boldly. Feel Connected. Be Understood.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Summary The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery. The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment. Job Description The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery. The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment. What this job involves As a Client Delivery and Success Manager, you will be directly responsible for - - Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers - Managing and reporting delivery risks and issues - Managing user acceptance testing and release plans - Managing communications with stakeholders, business transition team, and business and IT management - Maintaining thorough understanding of product features and functionality - Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering - Ensuring positive account and client sentiment - Supporting BAU processes with accounts and clients to build long term relationships for continuous improvements in analytics space Knowledge, Skills and Abilities - - IT Project management w/concentration on software delivery management - Demonstrated expertise in CRE applications - Business analysis and requirements gathering - Cross functional team coordination - Relationship management and communications - Proven ability to navigate in a large matrix organization - Excellent attention to detail - Self-motivated, able to set priorities and work autonomously - Customer service focus - Knowledge of real estate industry preferred This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 123,000.00 – 150,700.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Chicago, IL, Dallas, TX, New York, NY If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: - 401(k) plan with matching company contributions - Comprehensive Medical, Dental & Vision Care - Paid parental leave at 100% of salary - Paid Time Off and Company Holidays - Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include: - Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute - Annual incentive bonus plan based on company achievement of goals - Time away from work including paid holidays, paid time off and volunteer time off - Professional development courses, mentorship opportunities, and tuition reimbursement program - Paid parental leave and adoption leave with adoption financial assistance - Employee discount program Job Description Summary: The Customer Advocate position is responsible for responding to a variety of inquiries from members and their dependents, hospitals, providers, attorneys and agents. The incumbent will need to interpret multiple contracts in response to benefit and claim inquiries. Researches membership database and billing history to resolve membership issues. Job Description EACH DUTY AND RESPONSIBILITY MUST BE PERFORMED IN ACCORDANCE WITH INDIVIDUAL PERFORMANCE SCORECARD INQUIRY AND QUALITY STANDARDS. - Provides a high degree of customer service including receiving and responding to telephone calls, letters or walk-in customers. - Educates and works with members at different health literacy levels with cultural sensitivity. - Enters record of inquiries and related correspondence in computerized tracking system. - Researches applicable medical policy and corporate, divisional, and department policies and procedures. Utilizes information, claims data, and membership records to resolve issues independently or with minimal assistance, when possible within first call - Fully responsible for proactively maintaining knowledge based (i.e. start-up notes, emails, Blue Help updates, etc.) - Maintains confidentiality of all regulated information in compliance with state and federal laws. - Exemplifies professionalism by effectively using proper grammar and spelling when composing verbal and written correspondence that is customer centric, compliant, and adapted to audience. - Recognizes trends or common issues and raises to leadership as necessary. Provides solution options as appropriate. - Recognizes and uses time management techniques appropriately to manage competing projects and priorities to meet customer needs and deliver on commitments in a timely manner. - Delivers positive customer and member experience on a consistent basis - For FEP positions must complete additional FEP training program for FEP system and procedures. - Provides resolution with a service level that ensures members and customers feel valued and understood Minimum Qualifications - High school diploma or general education degree (GED). - 2 years of previous customer service, member services, or claims processing experience; or any combination of required education and experience - Advanced Keyboarding Knowledge - Intermediate knowledge of Microsoft Office Preferred Qualifications - Associates degree from college or technical school. - Previous experience with on-line customer service applications - Medical terminology and ICD/CPT coding knowledge - Experience taking Blue KC member calls Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.