NRC Health

Role Description As a Customer Support Specialist, you have a passion for providing exceptional customer service and a relentless drive to resolve issues. You will be: - Responding to customer requests via calls, email, and chat. - Quickly assessing needs to provide accurate support and resolve issues in a timely manner. - Escalating issues to other teams as needed, facilitating quick follow-through and closing the loop with the customer. - Documenting all support interactions in detail. - Maintaining a high-touch, calm, courteous, and professional demeanor at all times. - Using problem-solving and people skills to resolve issues quickly and provide exceptional customer experiences. - Staying up-to-date on company news, product statuses, new features, and process changes. - Using available resources to troubleshoot and resolve issues. - Contributing to materials as needed to assist the team in resolving issues quickly. - Performing other duties as assigned. Qualifications - Associates degree or 1-2 years of related customer service/customer support experience. - Strong written, verbal, and interpersonal communication skills. - Exceptional self-motivation, time management, and problem-solving skills. Requirements - Eager to deliver the best possible experience in all customer interactions. - Enjoy supporting customers and working to resolve issues in a timely fashion. - Calm, courteous, and professional at all times when providing customer service. - Aptitude for technology and a willingness to learn and adapt to change. - Exceptional evaluative, analytical, and problem-solving skills with keen attention to detail. - Ability to dive into details and present ideas in a business-friendly, user-friendly language to all customers. - Capable of simultaneously managing multiple streams of work to improve satisfaction and retention by meeting or exceeding customer expectations. Benefits - 4+ weeks time off. - Up to 12 weeks paid support for parental and emergency leave. - Complimentary lifestyle and financial coaches. - A wellness program. - A comprehensive insurance plan. Compensation In the spirit of pay transparency, we are excited to share the hourly range for this position is $21.63-$25.96 an hour, exclusive of fringe benefits or potential bonuses. Your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page. Inclusion & Belonging At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates. . . Have Purpose – we do work that matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off. Think Boldly – we have big ideas and are empowered to “think like an owner.” Fit your role and do what you love. Grow and develop along a career path designed by you. Feel Connected – our favorite thing about our workday is each other. Support one another – no one says, “That’s not my job.” Celebrate with each other at beer:30, virtual events, and company gatherings. Be Understood – we are each unique and want to live our best lives at work and home. Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan. Who we want - When others describe you, do they say you have a self-starter attitude with a strong sense of ownership and dedication? - Do you have a passion for project management? - Do you have a gift for organization, prioritization and coordination? - Do you work well under pressure and are able to meet tight deadlines consistently and accurately? - Does your attention to detail, accuracy, and quality of work stand out amongst your peers? - Do you possess exceptional customer service skills? - Do you enjoy working on a team and also as in individual contributor? What you will do As a Project Specialist, you will serve as the customer-facing technical expert across our products and solutions. You will partner with internal teams to execute customer deliverables. These responsibilities include coordinating timelines, managing requests, and ensuring all projects are meeting or exceeding the established metrics for contract, deadline, and quality standards. You will attend customer calls, provide regular updates to customers and internal teams, and work collaboratively to ensure customer success. What you need - Bachelor’s degree or 4 years equivalent work experience - Excellent verbal, written, and interpersonal communication skills - Strong organizational skills, ability to prioritize, and attention to detail - Ability to take initiative, manage competing priorities, and work collaboratively in a fast-paced environment - Proficient with Microsoft Office Suite (including Word, Excel, and Outlook) - Technical aptitude for learning new software and systems - Healthcare experience is a plus Compensation In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000-$81,000 exclusive of fringe benefits or potential bonuses. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page. NRC Health is not currently hiring in DE, HI, LA, MD, NJ, RI, D.C. While this position may allow for a work from home environment, preferred candidates live in the Lincoln, Nebraska and surrounding areas. In general, NRC Health’s positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities. Inclusion & Belonging At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy. Have Purpose. Think Boldly. Feel Connected. Be Understood.

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates. . . Have Purpose – we do work that matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off. Think Boldly – we have big ideas and are empowered to “think like an owner.” Fit your role and do what you love. Grow and develop along a career path designed by you. Feel Connected – our favorite thing about our workday is each other. Support one another – no one says, “That’s not my job.” Celebrate with each other at beer:30, virtual events, and company gatherings. Be Understood – we are each unique and want to live our best lives at work and home. Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan. Who we want - Do you have a self-starter attitude with a high level of detail and a strong sense of ownership and dedication? - Can you multi-task, take initiative, and work collaboratively in a fast-paced environment characterized by multiple deadlines, changing priorities, and customer demands? - Do you enjoy collaborating with team members and internal stakeholders across the organization to create, maintain and troubleshoot customer deliverables? What you will do As a Data Specialist, you will work with internal stakeholders and team members to create, maintain, and troubleshoot customer deliverables. You will collaborate with team members across the organization to assist with project set-up, ongoing change requests, meet multiple timelines and maintain the highest quality standards. You will ensure that all assigned projects are meeting established metrics for contract, deadline, and quality standards, and will complete ad hoc or team projects as needed. Additionally, you will document all project information and communicate project statuses, data, and logistical issues with internal stakeholders. What you need - Bachelor’s degree or 1 – 3 years prior professional experience - 1-3 years of service-oriented experience - Proficient in Microsoft Suite - Exceptional verbal, written and interpersonal communication skills - Technical aptitude for learning new software in systems - Experience with querying databases (SQL, MySQL, etc.) Compensation In the spirit of pay transparency, we are excited to share the base salary range for this position is $52,000 - $70,200, exclusive of fringe benefits or potential bonuses. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page. While this position may allow for a work from home environment, candidates must live in the Lincoln, Nebraska and surrounding areas. In general, NRC Health’s positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities. Inclusion & Belonging At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy. Have Purpose. Think Boldly. Feel Connected. Be Understood.

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates. . . Have Purpose – we do work that matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off. Think Boldly – we have big ideas and are empowered to “think like an owner.” Fit your role and do what you love. Grow and develop along a career path designed by you. Feel Connected – our favorite thing about our workday is each other. Support one another – no one says, “That’s not my job.” Celebrate with each other at beer:30, virtual events, and company gatherings. Be Understood – we are each unique and want to live our best lives at work and home. Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan. Who we want - Do you thrive in a team environment? - Do you have a passion for project management? - Do you want to make a difference in healthcare? - Do you have a gift for organization, prioritization and coordination? - Do you possess exceptional customer service skills? What you will do As an Account Coordinator, you will partner with your Customer Growth team members to manage customer deliverables and expectations. You will be responsible for coordinating timelines and agendas, creating customer communication and project management for multiple customers. Additionally, you’ll be responsible for researching, organizing and prioritizing solutions for customers and will work collaboratively with internal teams to ensure customer success. What you need - Bachelor’s degree or 4 years equivalent work experience - Excellent verbal, written and interpersonal communication skills - Strong organizational and project management skills - Ability to prioritize, strong attention to detail, accuracy and follow-through Compensation In the spirit of pay transparency, we are excited to share the base salary range for this position is $50,000 - $70,000, exclusive of fringe benefits or potential bonuses. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page. While this position may allow for a work from home environment, candidates must live in the Lincoln, Nebraska and surrounding areas. In general, NRC Health’s positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities. Inclusion & Belonging At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy. Have Purpose. Think Boldly. Feel Connected. Be Understood.

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates. . . Have Purpose – we do work that matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off. Think Boldly – we have big ideas and are empowered to “think like an owner.” Fit your role and do what you love. Grow and develop along a career path designed by you. Feel Connected – our favorite thing about our workday is each other. Support one another – no one says, “That’s not my job.” Celebrate with each other at beer:30, virtual events, and company gatherings. Be Understood – we are each unique and want to live our best lives at work and home. Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan. Who we want - When others describe you, do they say you have a self-starter attitude with a strong sense of ownership and dedication? - Do you have a passion for project management? - Do you have a gift for organization, prioritization and coordination? - Do you work well under pressure and are able to meet tight deadlines consistently and accurately? - Does your attention to detail, accuracy, and quality of work stand out amongst your peers? - Do you possess exceptional customer service skills? - Do you enjoy working on a team and also as in individual contributor? What you will do As a Project Specialist, you will serve as the customer-facing technical expert across our products and solutions. You will partner with internal teams to execute customer deliverables. These responsibilities include coordinating timelines, managing requests, and ensuring all projects are meeting or exceeding the established metrics for contract, deadline, and quality standards. You will attend customer calls, provide regular updates to customers and internal teams, and work collaboratively to ensure customer success. What you need - Bachelor’s degree or 4 years equivalent work experience - Excellent verbal, written, and interpersonal communication skills - Strong organizational skills, ability to prioritize, and attention to detail - Ability to take initiative, manage competing priorities, and work collaboratively in a fast-paced environment - Proficient with Microsoft Office Suite (including Word, Excel, and Outlook) - Technical aptitude for learning new software and systems - Healthcare experience is a plus Compensation In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000-$81,000 exclusive of fringe benefits or potential bonuses. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page. NRC Health is not currently hiring in DE, HI, MD, NJ, RI, D.C. While this position may allow for a work from home environment, preferred candidates live in the Lincoln, Nebraska and surrounding areas. In general, NRC Health’s positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities. Inclusion & Belonging At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy. Have Purpose. Think Boldly. Feel Connected. Be Understood.

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates. . . Have Purpose – we do work that matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off. Think Boldly – we have big ideas and are empowered to “think like an owner.” Fit your role and do what you love. Grow and develop along a career path designed by you. Feel Connected – our favorite thing about our workday is each other. Support one another – no one says, “That’s not my job.” Celebrate with each other at beer:30, virtual events, and company gatherings. Be Understood – we are each unique and want to live our best lives at work and home. Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan. Who we want - Are you a dedicated self-starter, capable of managing multiple deadline-driven projects? - Do you enjoy coordinating efforts with both internal and external contacts? - Are you a highly self-motivated individual who loves investigating and resolving data discrepancies? - Do you get excited by the idea of producing established reports and creating custom reports for customers under tight deadlines? - Are you a team player that operates effectively with peers and contributes to the ongoing strategic initiatives of the organization? What you will do As a Research Analyst, you will be responsible for managing multiple projects, developing reporting deliverables and conducting data analysis using SQL, Excel, statistical analysis software, and other proprietary tools. You will produce established and recurring custom reports for customers, as well as investigate and resolves data discrepancies as they arise. You will analyze data and determine conclusions based on your findings. You will ensure exceptional customer experience with internal and external customers by assisting with education on guidelines, background and best practices. Additionally, you have the ability to communicate complex statistical knowledge and processes to stakeholders and assist customers in applying basic performance improvement techniques. What you need - Bachelor’s Degree required. Preference in social sciences, applied statistics or other research-oriented field - Technical background with an analytical mindset - Proficient in Microsoft Excel - Exceptional written and verbal communication skills Would be nice - SQL experience is preferred - Tableau experience is preferred Compensation In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,000 - $84,000 annually, exclusive of fringe benefits or potential bonuses. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page. While this position may allow for a work from home environment, candidates must live in the Lincoln, Nebraska and surrounding areas. In general, NRC Health’s positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities. Inclusion & Belonging At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy. Have Purpose. Think Boldly. Feel Connected. Be Understood.

• Help build and operate NRC Health’s production AI platform • Transition AI capabilities from an external vendor to full internal ownership • Partner with product engineering teams to enable safe, scalable, and governed AI-powered features across NRC Health’s portfolio • Take ownership of the existing AI platform and expand it through building and maintaining core AI platform components across the model lifecycle • Implement automated evaluation frameworks and regression safeguards • Support observability, performance monitoring, and system reliability • Design and operate scalable AI/MLOps infrastructure • Enable and transfer AI capabilities and feature development across product engineering teams • Ensure implementations follow platform standards for reliability, cost efficiency, and governance

• help build, stabilize, and evolve NRC Health’s production AI platform • play a hands-on role in transitioning AI capabilities from an external vendor to full internal ownership • partner with product engineering teams to enable safe, scalable, and governed AI-powered features • contribute directly to LLM-based application systems, platform reliability, and responsible AI implementation

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates. . . Have Purpose – we do work that matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off. Think Boldly – we have big ideas and are empowered to “think like an owner.” Fit your role and do what you love. Grow and develop along a career path designed by you. Feel Connected – our favorite thing about our workday is each other. Support one another – no one says, “That’s not my job.” Celebrate with each other at beer:30, virtual events, and company gatherings. Be Understood – we are each unique and want to live our best lives at work and home. Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan. Who we want - Do you thrive in a team environment? - Do you have a passion for project management? - Do you want to make a difference in healthcare? - Do you have a gift for organization, prioritization and coordination? - Do you possess exceptional customer service skills? What you will do As an Account Coordinator, you will partner with your Customer Growth team members to manage customer deliverables and expectations. You will be responsible for coordinating timelines and agendas, creating customer communication and project management for multiple customers. Additionally, you’ll be responsible for researching, organizing and prioritizing solutions for customers and will work collaboratively with internal teams to ensure customer success. What you need - Bachelor’s degree or 4 years equivalent work experience - Excellent verbal, written and interpersonal communication skills - Strong organizational and project management skills - Ability to prioritize, strong attention to detail, accuracy and follow-through Compensation In the spirit of pay transparency, we are excited to share the base salary range for this position is $50,000 - $70,000, exclusive of fringe benefits or potential bonuses. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page. While this position may allow for a work from home environment, candidates must live in the Lincoln, Nebraska and surrounding areas. In general, NRC Health’s positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities. Inclusion & Belonging At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy. Have Purpose. Think Boldly. Feel Connected. Be Understood.

Role Description As a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote portfolio development, expansion, retention, and loyalty. In addition, you’ll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health’s solutions. Finally, you’ll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities. Qualifications - Bachelor’s Degree Required - Healthcare experience a plus Requirements - The ability to travel up to 30% - Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales - Effective presentation and facilitation skills - Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred - High learning agility and ability to think critically - Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through - A valid driver’s license is required Benefits - Paid volunteer time off - My Time Off, a form of unlimited vacation - Up to 12 weeks paid for parental and emergency leave - Complimentary lifestyle and financial coaches - Wellness program - Comprehensive insurance plan