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CVS Health logo
CVS Health

Bringing our heart to every moment of your health.

Clinical Counselor, Employee Assistance Program – Overnight Shift

CounselorCounselorFull TimeRemoteJuniorTeam 10,001+Since 1963H1B No SponsorCompany SiteLinkedIn

Location

Connecticut

Posted

93 days ago

Salary

$54.1K - $155.5K / year

Seniority

Junior

Postgraduate Degree1 yr expEnglish

Job Description

Clinical Counselor, Employee Assistance Program – Overnight Shift

CVS Health

• Responsible for provision of telephone-based assessment, triage, consultation, counseling and informational services • Delivered in a call center environment using a variety of advanced clinical assessments, motivational Interviewing and solution focused/short-term problem resolution • Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency • Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members • Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality • Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements • Maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements • Holiday work is expected.

Job Requirements

  • 1+ years of crisis intervention experience required
  • Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist
  • 1+ years of EAP, Behavioral Health or Social Services experience preferred
  • Experience working with diverse populations
  • Familiarity with brief therapy models and Motivational Interviewing
  • Call Center work experience preferred
  • Ability to establish and maintain rapport quickly to develop a high level of customer trust
  • Experience in facilitating patient/client positive behavior change
  • Strong computer and literacy skills
  • 24x7x365 call center coverage needed, holiday coverage may be required
  • Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred.

Benefits

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • other resources, based on eligibility

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