• Supports the sale and implementation of selected technical or complex products, services and solutions • Responsible for displaying a comprehensive understanding of the technical aspects of our company's products and services and how they integrate into the customer's operations • Builds customer confidence in our company's technical solutions, and addresses all technical objections/concerns from prospective customers throughout the sales cycle • Functional responsibilities may include pre-proposal discussions with potential customers either in person or via conference call, developing and delivering customized client proposals, demonstrations and presentations, consulting in technical sales strategy for customers, assisting in proposal preparation, pricing recommendations and implementation support, and training sales team with product technical details • The primary focus of this role will be healthcare receivables products

• Own the full implementation lifecycle for a portfolio of concurrent EAM software projects, from contract handoff and kickoff through go-live and post-deployment handoff, operating independently with minimal oversight. • Serve as the primary point of contact for client project leadership, including program-level sponsors and C-suite stakeholders; build trusted, long-term client relationships that support client retention. • Track project budgets and revenue milestones in alignment with percent-complete invoicing structures; identify and surface variances early. • Established track record of managing stakeholders at the program and executive level, including steering committee facilitation and C-suite communication. • Willingness and ability to travel to client sites across the U.S. up to approximately 20% of the time. • Experience managing implementations for large, multi-stakeholder municipal or public sector organizations with complex procurement and governance structures. • Familiarity with percent-complete and milestone-complete invoicing models and SOW-based revenue tracking. • Lead meaningful implementations that directly improve how utilities and public sector organizations manage critical infrastructure assets. • Develop and maintain comprehensive project plans, including work breakdown structures, milestone schedules, resource assignments, and critical path tracking; proactively adjust plans to maintain delivery integrity. • Establish and enforce project governance frameworks: RAID logs, change control processes, decision registers, and escalation paths; model governance discipline for junior team members. • Manage project scope in collaboration with clients and the assigned Senior Implementation Consultant; manage change requests through a structured change control process and address scope creep without escalation in most cases. • Facilitate project status meetings, steering committee updates, and executive briefings with clients; produce concise, high-quality status reports and decision documentation independently. • Proactively identify, assess, and manage project risks and issues across all dimensions; develop and execute mitigation strategies with minimal escalation to the Director of Project Delivery. • Coordinate internal delivery resources — Senior Implementation Consultants, data migration specialists, integration analysts, trainers, client support, and product teams — ensuring cross-functional alignment throughout the project lifecycle. • Contribute to delivery team methodology by sharing lessons learned, reviewing and improving project templates, and providing informal mentorship and sounding-board support to less experienced PMs. • Report on portfolio-level project health to the Director of Project Delivery on a regular cadence.

• Lead “Customer Zero”: deploy, configure, and pilot Qira for Enterprise inside Lenovo, driving real adoption and surfacing requirements from live usage. • Run enterprise pilots, proofs of concept, and demos; configure enterprise capabilities and troubleshoot hands-on across identity, deployment, and workflow scenarios. • Own solution design for enterprise workflow automation use cases connecting Qira to the systems employees and IT teams use every day. • Engage CIO, CISO, and IT-administrator stakeholders on security posture, deployment and configuration models, integration patterns, and manageability. • Translate enterprise customer requirements into concrete engineering input, and feed ground-level signal back to the engineering team during development. • Support commercial alignment and go-to-market readiness (previews, pilots, and general-availability milestones), partnering with sales and commercial teams. • Provide light project and program management across enterprise pilots and rollouts: coordinate cross-functional workstreams, track milestones, timelines, and dependencies, and keep engineering, commercial, and customer stakeholders aligned and moving. • Build demo environments, reference configurations, and enablement materials that accelerate enterprise evaluations. • Represent the customer’s technical reality inside engineering, and represent engineering’s capabilities credibly in front of customers.

• Define and champion the long-term vision, strategy, and roadmap for the Media & Archival domain • Direct strategic vision and commercial execution for solutions that transform preserved media into governed, reusable, searchable, and monetizable digital assets • Conduct market research, competitive analyses, and customer discovery • Translate market insights and customer needs into product requirements, user stories, and acceptance criteria • Collaborate with engineering, design, marketing, sales, operations, and other cross-functional teams throughout product lifecycles • Develop and execute go-to-market strategies, including positioning, messaging, pricing, and launch plans • Communicate product vision, strategy, and progress to executives, customers, partners, and other stakeholders • Define and track KPIs, identify improvements, and iterate based on data and feedback • Evaluate and define partner strategies to enhance value and speed to market • Navigate complex challenges in a high-growth, rapidly changing environment