Role Description Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion. We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together! Qualifications - Minimum 5+ years of experience as a Loan Processor, Parabroker, Mortgage Administrator, or similar role within the Australian mortgage and finance industry. - Proven experience providing parabroking support, including lender policy analysis, loan structuring, servicing calculations, product comparisons, and submission of complex lending scenarios. - Strong understanding of Australian mortgage lending practices, lender policies, NCCP legislation, responsible lending obligations, and the end-to-end loan application process. - Excellent written and verbal English communication skills, with the confidence to communicate professionally with clients, brokers, lenders, solicitors, and other key stakeholders. - Proficiency using Australian mortgage CRM and loan lodgement platforms such as Mercury Nexus, ApplyOnline, MyCRM, FLEX, or similar industry-standard software. - Strong analytical and problem-solving skills with the ability to interpret financial documentation, identify potential credit risks, and recommend suitable lending solutions. - Exceptional organisational and time management skills, with the ability to manage multiple applications simultaneously while maintaining accuracy and meeting strict deadlines. - High level of attention to detail, professionalism, and a proactive mindset, with the ability to work independently in a fast-paced environment while consistently delivering outstanding client service. Requirements - Manage the end-to-end processing of residential and commercial loan applications, ensuring all files progress efficiently from initial submission through to formal approval and settlement. - Review and verify client documentation, including income, liabilities, assets, and supporting financial records, ensuring all information is complete, accurate, and compliant with lender requirements. - Prepare, package, and submit high-quality loan applications by completing servicing calculations, compiling supporting documentation, and presenting applications in line with lender policies. - Provide comprehensive parabroking support by assessing lending scenarios, interpreting lender credit policies, recommending suitable loan structures, and assisting brokers with complex applications. - Liaise daily with clients, mortgage brokers, lenders, solicitors, conveyancers, and valuers to coordinate documentation, manage expectations, and facilitate timely loan progression. - Proactively manage loan pipelines by monitoring application milestones, following up outstanding conditions, resolving issues, and ensuring agreed turnaround times are consistently achieved. - Ensure every loan application complies with Australian lending regulations, NCCP requirements, responsible lending obligations, and internal compliance procedures prior to submission. - Maintain accurate records within CRM and loan management systems while delivering a high standard of customer service and providing regular updates to clients and stakeholders throughout the loan process. Benefits - Competitive salary - Opportunity to shape the HR function of a rapidly growing BPO. - Work closely with a team of industry leaders who have successfully scaled BPOs in the past. - Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together! This is a remote position.

• Process and pre-underwrite specialty loans • Liaison between loan officer, borrower, underwriter and funding • Prepare and review loan file to ensure completeness • Communicate and coordinate the resolution of issues that delay loan closing timeline • Monitor overall loan processing cycle time

Role Description As the Portfolio Loan Processor, you are responsible for the end-to-end processing of mortgage loans post-origination to funding. You will work in a high volume, fast paced, team-oriented environment. It will be your responsibility to work directly with the borrower and other outside parties to gather and clear conditions to get the loan file to close quickly. You serve as the dedicated Single Point of Contact (SPOC) to all parties of the transaction, including the manufactured home dealership, to ensure seamless communication, strict compliance, high level of customer service, and efficient execution from intake to funding. Key Responsibilities - Deliver an exceptional borrower and manufactured home retailer experience through timely, professional, and transparent communication regarding process expectations and documentation requirements. - Source and secure critical loan documentation from borrowers, builders, title companies, and third-party vendors including paystubs, VOEs, asset conditions, contracts, etc. - Analyze complex credit files, thoroughly reviewing title commitments, income verification, asset statements, and credit histories for accuracy. - Apply company Portfolio guidelines to ensure total file compliance and qualification prior to underwriting submission. - Package and prepare fully compliant loan files, optimizing file structure to facilitate efficient underwriting reviews. - Calculate income correctly and clear certain underwriting conditions. - Collaborate cross-functionally with Underwriters and Loan Officers to clear outstanding conditions, restructure files, and resolve loan-level changes. - Partner with the Closing Department to streamline the final review process, ensuring efficient loan closing and funding. - Maintain strict regulatory compliance with all applicable federal and state lending laws across the entire portfolio. Qualifications - 3+ years of mortgage loan processing experience. - Must possess comprehensive knowledge of Manufactured Housing. - Proficient in Microsoft Office. - Sound knowledge of federal lending compliance laws. - Demonstrated ability to prioritize tasks methodically and maintain accuracy under tight deadlines or high-volume pressures. - Strong communication, active listening, and collaborative skills to support a cohesive team environment. - Ability to adjust easily to work situations and job responsibilities based on business needs including working overtime as necessary. Preferred Qualifications - Specialized background in construction lending. - Encompass LOS experience. Benefits - Medical - Dental - Vision - Life - 401K match - PTO - Sick Time - 10 Paid Holidays - Remote work opportunities

Role Description As a fully remote Junior Loan Processor aka Loan Assistant, you will support the customer journey from application to funding, provide an overview of Knock’s products and programs, and assist with seeing customers through to a successful closing. - Assist the process by gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings. - Successful and effective pipeline management consisting of 50-60 loan closings per month. - Complete Patriot Act based on customer ID. - Ensure minimum submission requirements and documents are met prior to submitting loans to processing. - Assist other team members with any borrower requests. - Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates within 24-48 hours of receiving loan. - Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed. - Excellent customer service is second nature, with a natural inclination to assist others. - A quick study and self-starter: taking initiative and learning quickly in a remote, tech-enabled environment is critical to success. - Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn’t working with an understanding that a rising tide lifts all ships. - Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned. - Comfortable working autonomously: able to follow guides, job aids, and scripts to complete tasks such as gathering loan documentation and disclosing loan files - you search for your answer before asking a question. - Promote a culture that puts People First, with an emphasis on best-in-class customer service from lead to closing. - Continually learn, grow, and expand your knowledge of the mortgage origination process. - Take on ad-hoc projects as they arise & always be willing to support your team where they need you. Qualifications - 1+ years of experience in mortgage operations and/or processing. - Experience using Encompass, Blend and/or Google Suite required. - You are comfortable with change and working in a fast-paced, startup environment. - You are a team player and a fantastic communicator (written and verbal) - naturally inclined to deliver amazing customer service. - Ability to review and interpret internal guidelines. - Process oriented with a keen eye for detail. - Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous. - Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team. - Education: High school diploma or equivalent. Requirements - Set up and constantly operate a computer. - Communicate and exchange accurate information to others via telephone or internet video applications. - The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation. Benefits - Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment. - Flexible Paid Time Off for full time employees. - Paid parental leave for all full time employees: - 12 weeks paid parental leave for the birthing parent. - 6 weeks paid parental leave for the non-birthing parent. - One thousand annually for professional development. - Life, AD&D and Disability insurance for full time employees. - 401K (noncontributory by Knock) for all employees. - $75 monthly allowance for health & wellness. - Up to $400 monthly for a co-working space for eligible employees. - $100 monthly allowance for home internet, mobile phone or other communication devices. - $2,500 referral bonus for eligible employees.