• Handles physical documents and paper records to verify the eligibility of patients or members for healthcare services • Reviews paper forms, applications, or supporting documentation to gather and validate information such as insurance coverage, demographic data, and eligibility criteria • Organizes paper-based eligibility documents by creating and maintaining filing systems, ensuring proper document storage, and implementing strategies to improve accessibility and retrieval of information • Analyzes the paper-based information and documentation to determine the eligibility of patients or members for healthcare services • Performs manual data entry tasks to input eligibility information into relevant systems or databases • Ensures compliance with relevant healthcare regulations, policies, and industry standards in relation to paper-based eligibility operations in order to maintain patient confidentiality • Identifies opportunities to enhance the efficiency and accuracy of paper-based eligibility operations • Follows regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and personal development • Generates reports and analyzes data related to paper-based eligibility operations to help improve processes, address bottlenecks, and support decision-making

• Lead a team of 250 people on 3 continents delivering global flexibility through the IDEX Operating Model. • Develop talent, lead and integrate 80/20 into Manufacturing and Supply Chain, Customer Service, and Continuous Improvement processes to drive world-class customer delivery times, in addition to margin and working capital improvement. • Drive a continued commitment to Continuous Improvement and Operational Excellence while deploying new technologies, capital improvements and processes. • Review, analyze and drive internal performance measures, defining and driving improvement on KPI’s in safety, quality, delivery, cost and working capital. • Lead the team as an IDEX Operating Model practitioner and coach, shepherding key business processes and integrating forecasting to ensure the supply plan meets demand plan. • Develop and manage key metrics and KPI’s relevant to business and operational excellence.

• Financial Oversight: Track company and client budgets, Monitor spending and variance against forecasts, Conduct cost-benefit analyses, Maintain invoice and expense tracking systems, Reconcile financial records, Prepare monthly financial and performance reports • Reporting & Data Management: Build and maintain operational dashboards, Develop and manage detailed spreadsheets for Budget tracking, Resource allocation, Contractor utilization, Project timelines, Department KPIs, Ensure data accuracy and version control, Provide structured reporting and recommendations to leadership • Process & Systems: Design, document, and improve operational processes, Build and maintain SOPs, Identify workflow inefficiencies and implement improvements, Evaluate and implement tools to improve operational efficiency, Maintain organized digital filing and documentation systems • Resource & Vendor Management: Track team and contractor capacity, Forecast resource needs based on workload, Maintain vendor and contractor database, Monitor vendor performance and spending, Track project assignments, deadlines, and deliverables • Cross-Functional Coordination: Coordinate workflows across departments, Monitor timelines and deliverables, Identify and resolve bottlenecks, Maintain centralized project tracking systems

• Coordinate outbound shipments and ensure on-time delivery to key retail partners • Manage routing guide compliance, booking, and scheduling requirements • Maintain and monitor purchase orders with accuracy across systems • Serve as a point of contact for retailer logistics and buyer communication • Ensure labeling and compliance standards are met to avoid chargebacks • Track, dispute, and resolve deductions tied to shipping/compliance issues • Keep internal teams aligned on order status, delays, and operational blockers • Partner cross-functionally with warehouse, logistics, and sales teams