• Responsible for the implementation of customer projects for systems based on IBM i Power platforms • Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the customer and the cloud provisioning team’s ROIs • Collaborating with SMEs from other technologies within the cloud provisioning team to provide accurate and comprehensible updates to the Project Managers and other stakeholders • Working with the Service Delivery Managers (SDMs) and the support teams to ensure customer projects are accepted into service promptly • Providing accurate and complete information for the IBM i services provided to allow a smooth transition into production/live • Own project-related tasks and work with team members and customers to implement solutions for the IBM i platform • Deliver projects in line with customer requirements, project timelines, and deadlines set by Client Onboarding Specialists, including working outside normal business hours when required • Perform physical onsite installations of IBM Power servers; travel will be required • Complete IBM i system migrations using methods including tape, VTL, software replication, and storage replication • Support Client Onboarding Specialists by providing timely project updates and translating technical information into clear language for stakeholders • Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the IBM i platform • Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped • Liaise with the Infrastructure team to ensure capacity requirements are communicated in a timely manner • Deliver efficient and effective support to internal and external customers, including resolving issues escalated beyond lower-tier support and attending customer sites as required • Act as senior advisor for customer escalations, and technical planning discussions • Support presales and solution discussions requiring IBM i technical skills

• Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed • Document issues and contribute to our internal team documentation • Collaborate with Engineering as needed to provide solutions • Provide Root Cause Analysis • Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises • Provide technical expertise during testing, deployment, and upgrading of Redis software • Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales • Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription • Participate in new product development, customer training, and other support-related activities

• First point of contact for customers for technical support – by phone and on site • Installation, commissioning and maintenance of vehicle testing equipment • Fault analysis and troubleshooting of mechanical and electronic components • Performing quality inspections • Supporting the development department with technical expertise and providing training

• Assist in on-site installation, configuration, and testing of AMR and robotics systems under supervision. • Support the configuration of navigation maps, charging points, and basic system interfaces. • Help with integration tasks related to customer WMS/MES/ERP systems. • Provide remote and on-site support to help diagnose hardware, software, and network issues. • Assist in analyzing navigation errors, task scheduling problems, and system alerts. • Collaborate with senior engineers and R&D teams to document issues and support product improvements. • Support the delivery of training sessions to customers and partners on system operations and basic maintenance. • Help prepare and update user manuals, troubleshooting guides, and technical documentation. • Assist in monitoring fleet performance metrics such as system uptime, battery status, and alert frequency. • Support senior engineers in analyzing operational data and proposing basic improvements. • Work closely with regional service teams and global R&D to support customer needs. • Help collect and organize customer feedback for internal review. • Assist in coordinating with logistics and local service partners as needed. • Willingness to travel (~50–60%) across EU countries to support project deployments and on-site activities.