• Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed • Document issues and contribute to our internal team documentation • Collaborate with Engineering as needed to provide solutions • Provide Root Cause Analysis • Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises • Provide technical expertise during testing, deployment, and upgrading of Redis software • Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales • Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription • Participate in new product development, customer training, and other support-related activities

• First point of contact for customers for technical support – by phone and on site • Installation, commissioning and maintenance of vehicle testing equipment • Fault analysis and troubleshooting of mechanical and electronic components • Performing quality inspections • Supporting the development department with technical expertise and providing training

• Assist in on-site installation, configuration, and testing of AMR and robotics systems under supervision. • Support the configuration of navigation maps, charging points, and basic system interfaces. • Help with integration tasks related to customer WMS/MES/ERP systems. • Provide remote and on-site support to help diagnose hardware, software, and network issues. • Assist in analyzing navigation errors, task scheduling problems, and system alerts. • Collaborate with senior engineers and R&D teams to document issues and support product improvements. • Support the delivery of training sessions to customers and partners on system operations and basic maintenance. • Help prepare and update user manuals, troubleshooting guides, and technical documentation. • Assist in monitoring fleet performance metrics such as system uptime, battery status, and alert frequency. • Support senior engineers in analyzing operational data and proposing basic improvements. • Work closely with regional service teams and global R&D to support customer needs. • Help collect and organize customer feedback for internal review. • Assist in coordinating with logistics and local service partners as needed. • Willingness to travel (~50–60%) across EU countries to support project deployments and on-site activities.

• Assist in on-site installation, configuration, and testing of AMR and robotics systems under supervision • Provide remote and on-site support to help diagnose hardware, software, and network issues • Support the delivery of training sessions to customers and partners on system operations and basic maintenance • Assist in monitoring fleet performance metrics and support senior engineers in analyzing operational data • Work closely with regional service teams and global R&D to support customer needs • Willingness to travel (~50–60%) across EU countries to support project deployments