• Help keep our call centre running smoothly by performing essential administrative duties and supporting Evo members via phone and live chat. • Act as an Evo ambassador and showcase commitment to supporting BC’s car sharing service. • Coordinate various administrative tasks based on the department’s evolving business needs. • Activities include pre-authorizing charges, supporting members and vendors, preparing reports, and investigating parking tickets, tows, tolls and mileage overages. • Provide exceptional customer service and support to EVO members through various platforms (live chat, phone, and/or email).

• Build and organize online courses within Circle.so. • Create course modules, lessons, and learning paths based on provided content. • Upload and format worksheets, PDFs, videos, and slide presentations. • Configure course access, navigation, and member permissions. • Maintain a clean, organized, and user-friendly learning experience. • Create professional slide decks and presentation materials from client-provided course content to support course development and reduce administrative workload for the client. • Proofread course pages for formatting consistency. • Test video playback, downloads, links, and member navigation. • Identify and resolve broken links or formatting issues. • Ensure all course content functions properly before launch. • Communicate any Circle.so limitations or recommended improvements. • Assist with basic Squarespace and ConvertKit integrations as needed. • Maintain hyperlinks between the website, course platform, and email system. • Support updates to existing courses and community resources. • Organize digital assets and maintain version control. • Support community management within Circle.so. • Assist with virtual event setup and behind-the-scenes operations. • Help moderate live community sessions and member interactions. • Support marketing and content implementation projects as the business grows. • Assist with additional administrative and marketing tasks as assigned.

• Delivers informal and formal learning solutions in a manner that is both engaging and effective. • Prepares for training delivery • Delivers training using various learning methodologies • Encourages participation and builds learner motivation • Delivers constructive feedback, escalating issues to leadership as needed • Observes and coaches other educators and adjunct trainers to ensure learning outcomes • Prioritizes and implements training projects and activities & uses learning metrics and analytics to measure the impact. • Manages and implements projects and action plans • Coordinates with leadership, program sponsors and other resources • Identifies and manages customer expectations • Analyzes and interprets evaluation data • Makes recommendations to aid decision-making around curriculum • Creates and maintains the Curriculum Plan • Designs and develops informal and formal learning solutions using a variety of methods • Conducts needs assessments • Applies learning theory & identifies appropriate learning approach collaborating with design team • Designs and develops instructional material • Assists with onboarding of new teammates and adjunct trainers • Reviews new hire lists and coordinates onboarding and learning advisor activities • Updates reporting dashboards, calendars, new hire lists and teammate trackers for their respective areas of responsibility • Other duties as assigned.

• Support the design, documentation, and implementation of processes across key operational functions—with direct responsibility at the assigned school(s) and additional support to other schools in the region. Focus areas include: • Student records • Local and state testing • Attendance and truancy data collection and compliance actions • Office and facilities management • System and Platform training and support • School operations • Act as a resource for internal (staff) and external (students and families) stakeholders by providing management and resolution of escalated needs across a variety of areas, including, but not limited to, school procedures, technology systems, materials, course and teacher assignments, etc. • Serve as a liaison between school team members and members of the larger Accel team to identify operational needs and develop school level procedures that align with the goals and procedures of the larger Accel organization • Serve as a member of the leadership team at the assigned school(s), while also supporting school leadership at other regional schools as needed • Work closely with school and national State Reporting and IT Team members to ensure data validity in the Student Information System, Learning Management System, Business Integration Reporting Tools, and 3rd party platforms • Collaborate with national, regional, and school team members to develop, document, and electronically archive operational procedures and workflows to support implementation of local school policies • Audit existing operational procedures and identify opportunities to streamline and improve current practices • Stay up to date on Department of Education and sponsor policies and compliance items and state educational laws for directly assigned school(s) • Serve as a resource to the region’s school level leaders to ensure the successful implementation of Department of Education rules and regulations, Sponsor policies and compliance items, and state educational laws regarding school operations • Assist to ensure that Accel is implementing the management of all confidential student information per state and federal laws • Coordinate communication with external vendors as needed • Compile, analyze, and provide data metrics and key findings as requested by national, regional, and school management • Perform all other job duties as assigned