BCAA

Role Description Join our Evo Car Share team as a Remote Member Service Agent and play a key role in supporting our members overnight. This overnight position operates Tuesday through Saturday, from 10:00 PM to 6:00 AM. - Deliver amazing and long-lasting Member experiences. - Act as an Evo ambassador and showcase commitment to supporting BC’s most valued car sharing service. Qualifications - At least six months of a post-secondary certificate in Business Administration or related field, and/or a combination of education and experience. - At least two years’ experience in customer service, preferably in a call center setting. - Sharp technical skills with willingness to learn new platforms (i.e. PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software). - Bonus skills: Rapid-fire typing skills (40 wpm). Requirements - Team members will work remotely as part of a virtual 24/7 call centre and participate in a shift bid process. - The shift bid process is seniority based (Length of Service / Hire Date), and shift work. - Team Members will select two six-month schedules (Jan – June & July – Dec). - New external employees will be assigned shifts that support individual gaps in scheduling. - Availability on statutory holidays, weekdays, and weekends may be required. - Must successfully pass a background check, which may include criminal, identification, and reference checks. Benefits - Salary range for this position is $46,768.44 to $58,460.52. - Eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%. - Wellness account and Flexfits Benefits Program to meet unique lifestyle needs. - Health care spending account to support overall well-being. - Competitive rewards package including salary, performance bonus programs, pension plan, and other perks. - BCAA membership with access to great deals and discounts. - Career advancement and personal development programs available. - Named one of Canada’s Top Employers for 5 years in a row.

Role Description We are hiring a Temporary Full-Time Contact Centre Loyalty Associate! This role is anticipated to end Jan 31, 2027 and is a fully remote opportunity. As a Contact Centre Loyalty Associate, you are a Sales Professional who supports our Member Experience and Sales Network to meet corporate revenue targets through proactively connecting with our existing Members. Your energy, enthusiasm and passion for our products will ignite unparalleled loyalty from Members. Who you are: - Remote work is for you. You have a dedicated space in your home to work independently. - You work well under pressure, embrace change and thrive in a fast-paced environment. - You’re a problem solver who loves a challenge, demonstrating strong analytical skills and good judgment. - You’re a good communicator and recognize the importance of listening well and keeping other team members informed about your work. - You’re highly organized with strong attention to detail and exceptional follow-up skills. - You can negotiate skillfully in challenging situations. What you’ll do: - Connecting and initiating outbound calls with our existing Members who have expressed interest in our products. - Through telephone and/or web-based consultative sales, acquires new Membership sales; where required, sells additional BCAA products and services. - Understand and identify our Members’ needs and create a personalized experience and valued solution. - Make recommendations for improving quality and effectiveness of Marketing campaigns. - Creating and maintaining reports on number of outbound calls made, outcome, and prescribed metrics. - Interacting with other functional groups to ensure Member Satisfaction and collaborate with supplier Underwriters. - Review product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions. - Update Member information and insurance policy details in applicable systems such as processing insurance endorsements and updating coverages. - Issue new and renewal membership transactions such as memberships, Trip Tiks (auto travel planning), passport photos, international driving permits, Member maps, tour books and camp guides. Qualifications - Completion of Grade 12. - 2 current and consecutive years of general insurance experience. - Level 1 insurance license, and willing to obtain Level 2 insurance license within 18 months of employment in this position. - Bachelor’s degree or diploma in a related discipline from a recognized program or an equivalent combination of education, training and experience. - Proven track record of delivering or exceeding sales targets. - Experience with solution based selling. - Proven planning and time management skills. Bonus Qualifications - Experience working in a contact centre environment. - Completion of CAIB 1. - Knowledge of BCAA’s systems such as NEAT, Diamond, Varicent and Cisco. - Limited history of Errors & Omissions. Be in good standing with the Insurance Council of BC. Requirements The hourly range for this position is $23.36 to $29.20 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%. Benefits - The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities. - Career and personal development to help you grow and reach your goals. - Incentives that recognize team and individual sales and performance. - Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving. - A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth. - Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection. - BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels. - Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

Role Description As a Senior Member Experience Representative, you’ll be one of the caring voices on the other end of the phone when Members need assistance. You will also dispatch services to support Members and train new team members to set them up for success. - Receive inbound calls from Members and provide an exceptional customer experience. - Coordinate the right people (including BCAA fleet drivers and approved contract service providers) and services to quickly support their needs. - Deepen Member relationships by thoroughly reviewing and renewing memberships and cross-selling other BCAA products and services. - Take the initiative to resolve customer issues, seeking support as needed. - Provide relief coverage for other dispatchers and dispatch assistants; monitor status of calls to meet/exceed target service timelines. - Train new team members, supporting their learning and development. - Maintain and increase your knowledge about BCAA memberships, policies and procedures as well as competitive product offerings. - Participate in BCAA training courses as required. Qualifications - Completed your high school diploma or have relatable experience. - At least two years of customer service experience in a sales and service environment and/or contact centre. - Comfortable using Google Maps or similar navigation applications with geographical knowledge of British Columbia, Yukon and immediate surrounding areas. - Working knowledge of MS Office (Word, Excel and Outlook) with minimum keyboarding skills of 35 WPM and 5,000 keystrokes per hour. - Proven ability to clearly articulate information in English to all demographics by telephone. Requirements - At least one year of post-secondary education. - Proven ability to generate sales leads or sales. - Knowledge of BCAA systems such as D3, Verint, WorkDay (WD), D2000 Admin (Dispatcher), Diamond, NEAT and Amazon Connect. - Demonstrated ability to learn proprietary computer programs. - Completion of BCAA Membership and/or Member Resolution training. - One year of experience as a BCAA member experience representative (formerly called customer experience representative) or equivalent position. Benefits - The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities. - Career and personal development to help you grow and reach your goals. - Incentives that recognize team and individual sales and performance. - Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving. - A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth. - Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection. - BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels. - Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

Be part of the evolution of car sharing built for British Columbians. Created by BCAA, Evo Car Share is the next generation of mobility, providing Members with the freedom to explore BC and get from here to there with room for their friends and their gear. BCAA has been recognized for the last five years as a Top Employer. Joining Evo means joining one of the most trusted organizations in BC. If you want to make a difference and shape the future of BC’s car sharing economy, join our Evo team. Are you a night owl with a passion for operational excellence? Join our team and help keep Evo Car Share moving, literally. We are looking for a night shift Temporary Full-Time Fleet Support Services Coordinator (Remote), working overnight shifts from 7:00 PM to 3:00 AM, Sunday through Thursday. As a Fleet Support Services Coordinator, you’ll play a hands-on role in making sure our vehicles are clean, fueled, charged, and ready to roll for our members each morning. Working remotely, you’ll be the key point of contact between Evo and our third-party vendors, ensuring every car in our fleet meets the high standards our members count on. This role is all about behind-the-scenes impact - supporting night-time fleet operations, maintaining safety and quality, and helping Evo continue to be BC’s most convenient and reliable car sharing service. If you're organized, thrive in a fast-paced environment, and want to be part of a mission that keeps our city moving, we want to hear from you. This is a 12 month contract employment opportunity with Kelly Services (Canada) Ltd. (“Kelly Services”), our staffing services provider. Once successful, you’ll enter into an employment agreement with Kelly Services and offered a competitive hourly wage of $22. Who you are: - You communicate clearly and confidently, both verbally and in writing, with experience in reporting and documentation - You excel at multitasking, prioritizing, and managing your time efficiently in a fast-paced environment - You pay close attention to detail and approach problems with strong analytical skills - You can interpret and explain moderate to complex operational data in a way others can easily understand - You work well independently and enjoy collaborating with a team, even when the pressure is on - You take initiative and build strong relationships with internal teams and external partners through your interpersonal skills What you’ll do: - Act as the primary contact between internal fleet teams and third-party vendors - Coordinate and oversee nightly schedules for fueling, EV charging, cleaning, and vehicle relocations - Track and validate vendor service truck movements to ensure smooth operations - Conduct spot checks on vehicles to confirm fueling accuracy, charge levels, cleanliness, and readiness - Monitor safety compliance and report any incidents, hazards, or irregularities promptly - Maintain detailed records of vendor activities, service logs, and any operational issues that arise overnight - Prepare and deliver nightly summary reports on service metrics, exceptions, and completed tasks - Troubleshoot and resolve discrepancies or equipment issues related to fueling, charging, or delays - Support continuous improvements in vendor performance and operational processes - Assign and dispatch tasks to support team members based on priority and fleet needs - Update and manage the back-office system (e.g., Vulog) with completed work and vehicle statuses - Coordinate daily reconciliation of fuel cards, staff expenses, and receipt logs - Ensure team members have necessary supplies and escalate equipment issues as needed - Work closely with the Support Team Lead to maintain adequate staffing coverage - Provide in-field operational support when required, including vehicle relocation or basic fueling - Complete additional administrative and operational duties as assigned What you bring: - A High School Diploma or equivalent - At least 2 years of experience in an administrative or coordination role, preferably within the automotive industry - Dispatching experience is a strong asset - Minimum typing speed of 40 WPM - Experience in fleet operations, logistics coordination, or a related field is preferred - Working knowledge of fueling, EV charging, or vehicle maintenance is an advantage - Proficiency in Microsoft Office applications, especially Excel and Outlook, along with basic data entry skills - Flexibility and willingness to work overnight shifts, weekends, and holidays as needed Please note that this is a remote position based out of the province of British Columbia (BC). Applicants who are not located within the province of BC or are not looking to relocate to the BC region will not be considered.  Shape your future with us. We’ve got you covered. - Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive, and contagious. - At Evo Car Share, we pride ourselves on empowering our team members to do great work. We enthusiastically support all learning and growth opportunities. - Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you. - You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving. - You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth. - You’ll become a BCAA member, with access to the great deals and discounts that go along with it. - We’re named one of Canada’s Top Employers for 5 years in a row with a constant focus on how to create a better workplace for all our team members. - And…time flies when you’re having fun at Evo! We’re always looking for amazing people like you. Apply today. BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.