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Controls Support Specialist
Location
North Carolina
Posted
2 days ago
Salary
$28 - $54 / hour
Seniority
Senior
Job Description
Controls Support Specialist
Trane Technologies
• Provide on-demand and scheduled remote technical support services for Key Accounts customers. • Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support. • Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports on system operation and issue identification. • Communicate via telephone, instant messaging, and email with onsite Trane and third-party technicians, customers, customer representatives, and Trane internal teams. • Participate in technical and strategic account reviews with internal stakeholders. • Identify parts needed for repairs and coordinate with relevant teams for procurement.
Job Requirements
- Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls.
- Proficiency in performing remote BAS diagnostics, troubleshooting, programming, and maintenance.
- Expertise in TGE, TGP, and TGP2 abilities and application guides.
- Advanced systems knowledge and proficiency in using digital tools.
- Knowledge of networking, communication protocols, security, and basics of Ensemble, SQL Database, diagnostics, and troubleshooting.
- Self-driven with the ability to effectively prioritize work in a queue.
- Strong verbal and written communication skills, with the ability to clearly communicate with individuals across various controls and mechanical skill levels.
- Excellent process adherence and documentation skills for completing job paperwork.
- Ability to effectively function in a remote team environment and provide coaching and support for others.
- A growth mindset to stay current on new products and identify and recommend system enhancements.
- Flexibility to work overtime/weekends as required.
- Candidates without a 4-year degree are encouraged to apply; practical experience is prioritized.
Benefits
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
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