• Lead End-to-End Telehealth Implementations • Drive full-cycle implementation of teleMFM services for new hospital partners and expansion sites • Coordinate system configuration, integrations, device readiness, user access, and security validation • Develop structured implementation plans, timelines, and readiness checklists tailored to each partner • Serve as the primary point of accountability during go-live and stabilization periods • Align Technology with Clinical Practice • Partner with clinical leadership and hospital stakeholders to align digital workflows with real-world care delivery • Translate clinical requirements into actionable technical and operational steps • Ensure workflows support care model standards, quality expectations, and regulatory compliance • Manage Stakeholders & Drive Communication • Act as the central liaison between IT teams, clinical leaders, vendors, and hospital partners • Provide structured communication on risks, timelines, dependencies, and issue resolution • Support training coordination and user readiness efforts • Support Platform Expansion & Optimization • Help onboard adjacent digital service lines as the platform grows • Standardize and improve implementation processes across sites • Capture lessons learned and contribute to scalable playbooks and best practices • Collaborate on Vendor & Technical Performance • Work closely with digital health vendors and internal IT teams to ensure reliability and performance • Participate in issue triage, escalation, and resolution • Validate solutions meet security, privacy, and compliance standards

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is a pivotal leadership position responsible for overseeing end-to-end client implementations of advanced healthcare technology solutions. - Manage complex projects across multiple clients, ensuring seamless transitions, timely go-lives, and maximum value delivery. - Combine strategic planning, operational execution, and stakeholder management. - Serve as the primary liaison between clients, internal teams, and leadership. - Mentor junior team members and foster a high-performance culture. - Contribute to process improvements that enhance efficiency and client satisfaction. - Ideal for a proactive, detail-oriented professional who thrives in fast-paced, dynamic environments. - Lead and manage the full lifecycle of client implementations, from initiation to deployment, ensuring all deliverables and timelines are met. - Facilitate kickoff meetings, discovery sessions, and status updates with clients and internal teams to maintain alignment. - Serve as the primary client contact, building strong relationships, managing expectations, and resolving concerns promptly. - Collaborate closely with cross-functional teams including Sales, Account Management, and Operations to ensure smooth implementation processes. - Identify, assess, and mitigate risks during projects, escalating issues as appropriate. - Prepare and deliver progress reports, dashboards, and executive-level presentations for clients and leadership. - Provide coaching and mentoring to junior team members, reinforcing best practices and supporting professional development. - Drive continuous improvement initiatives to enhance implementation processes, PBM capabilities, and client outcomes. Qualifications - Bachelor’s degree in Healthcare Administration, Business, Pharmacy, or related field, or equivalent professional experience. - 3+ years of experience in PBM, healthcare, or managed care environments. - 2+ years of experience in implementation or project management roles. - Familiarity with PBM systems (e.g., RxIQ Enterprise, Medispan, or internal proprietary platforms). - Project Management certification (PMP, CAPM, or equivalent) preferred. - Proficiency with JIRA, Google Workspace, and Microsoft Office Suite. - Strong organizational, communication, and stakeholder management skills. - Ability to manage multiple concurrent projects in a fast-paced, dynamic environment. - Leadership experience with cross-functional teams and mentoring junior staff. - Remote work capability with limited travel (typically quarterly or as needed). Benefits - Competitive salary range: $90,000 – $125,000 USD. - Flexible remote work arrangement with limited travel. - Comprehensive healthcare coverage including medical, dental, and vision. - Professional development opportunities and training support. - Paid time off and holidays. - Supportive, high-performance, and collaborative team culture.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In this role, you will implement customers on the AcuityMD platform, leveraging your project management, MedTech, medical billing, and data analytics skill set. You will consult with customers to understand their organization, product lines, and go-to-market structure; you will align implementation decisions around the needs and capabilities of the customer, our team, and our platform. - Own the technical setup, configuration, and quality testing of the AcuityMD platform for new customers to ensure on-time delivery and proper functionality - Assess customer commercial operations and strategies and translate them to AcuityMD platform configuration and workflow tactics - Facilitate customer training on the AcuityMD platform - Create SQL queries to transform and clean customer sales data, synthesize and create internal and client-facing documentation - Work closely with AcuityMD Sales, Implementation, and Customer Success teams to resolve technical blockers with urgency - Continuously improve our implementation process from end-to-end to ensure positive and timely implementations of AcuityMD at scale Qualifications - 3+ years of SaaS software implementation and data analytics - 2+ years of MedTech and/or healthcare billing experience - Significant customer-facing experience with a desire to deeply understand, question, and improve the implementation experiences for users - Experience managing projects and using project management software - Experience writing SQL to prepare, clean, and transform data - Strong problem solver that can gather, prioritize, and drive execution on customer and business requirements Requirements - Experience using BigQuery (Nice to Have) - Experience using JIRA (Nice to Have) Benefits - Ground floor opportunity in a high-growth startup backed by world-class investors - Learning Budget: Reimbursements for relevant learning and up-skilling opportunities - Remote work: Full-remote flexibility for employees in the US with a work-from-home stipend - Flexible PTO: Generous time off and flexible hours - Paid Health, Dental, and Vision Plans: 100% paid for all employees and 75% paid for dependents - Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement - Optional Team Retreats: In-person meetings multiple times per year for co-working and social gatherings - Parental Leave: 8-16 weeks of fully-paid, flexible parental leave Company Description AcuityMD is a software and data platform that accelerates access to medical technologies. Our platform helps MedTech companies get products to physicians more effectively to improve patient care with the latest technology. - Founded in 2020 - Backed by Benchmark, Redpoint, and Ajax Health - Focus on expanding patient access to cutting-edge medical technologies - Values collaboration, empathy, mentorship, and inclusion

• Assign new sales direct to implementation specialists for smooth delivery. • Ensure follow-up and responsive outreach to customers throughout. • Be willing to meet with customers to explain our onboarding process, clarify their scope, timeline, and next steps, ensuring a clear understanding of expectations. • Maintain clear and timely communication with customers, addressing any concerns or questions and providing necessary resources and support. • Consistent updates to Salesforce cases on customer outreach, notes from calls, etc. • Facilitate a seamless transition of customers to their assigned implementation specialist. • Manage 5-10 employees, conducting recurring 1:1 check-ins, managing their workload and helping improve their skillsets, where needed. • Work with other Services leaders to implement new processes and workflows to the delivery team. • Monitor implementation KPIs (such as time-to-live, customer satisfaction, onboarding health score, etc.) and continuously improve processes. • Document implementation processes and contribute to playbooks and internal knowledge base. • Work closely with Sales during pre-sales and transition to align on customer needs and expectations. • Provide feedback to Product, Sales, and Engineering based on onboarding trends and needs. • Train new hires for the Implementation team. • Assist team members with escalated matters and be the first (or second) point of escalation.