• Provide advanced Level 2 and Level 3 technical support for multiple client environments. • Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure. • Manage and support Microsoft cloud technologies, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune. • Administer and troubleshoot Windows Server environments, including Active Directory, Domain Controllers, Group Policy, and directory synchronization. • Configure, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, content filtering, and security solutions. • Support virtualization environments, including hypervisors and virtual machines. • Assist with Azure infrastructure, including Azure Virtual Machines and Azure Virtual Desktop (AVD). • Manage backup solutions, perform troubleshooting, and ensure successful recovery processes. • Document service call notes, technical resolutions, system configurations, diagrams, and internal procedures. • Create and maintain technical documentation, checklists, and knowledge base articles. • Research and implement new technologies, tools, and best practices to improve client environments. • Communicate effectively with clients, team members, vendors, and external stakeholders. • Prioritize and manage multiple tickets while meeting service-level agreements (SLAs). • Work collaboratively with other engineers and internal teams to resolve escalated issues.

• Evaluate, implement, test, and manage technology solutions • Develop and execute architecture strategies, feasibility studies, and integration analyses • Independently gather and define the architecture requirements and ensure that the architectures are compatible and in compliance with the appropriate IT organization and project standards • Analyze application architecture of the systems, perform risk assessments, and be able to establish appropriate architecture for testing environments • Work simultaneously on multiple tasks if necessary, handle changing priorities, be detail oriented, and be able to work independently • Write effective client deliverable analysis reports with little to no supervision • Must be capable of utilizing organizationally established architecture tools, repositories, and repository management processes to capture, publish, and maintain architecture artifacts

• Ensure every DGX platform is ready for the full NVIDIA software stack—firmware, DGX OS, GPU drivers, CUDA toolkit, DCGM, DOCA/OFED, and management tools—as a validated, production-quality product. • Own the GA SW/FW release process delivering firmware bundles, BaseOS ISOs, and release notes to OEM/OSV partners. • Ensure platforms support AI agents like NemoClaw, Hermes agents, NIM microservices, and workloads customers expect out of the box. • Lead development of the manageability firmware stack (BMC, BIOS) for all DGX platforms. • Ensure firmware from partner teams (GPU, CPU, networking) integrates correctly at system level. • Define validation strategy proving each DGX platform is production-ready: end-to-end system validation including firmware regression, NVQual certification, DL workload performance, OS/CUDA stack testing, multi-user scenarios, power/thermal validation, and field upgrade reliability. • Establish quality gates and zero ship-stopper discipline. • Drive platform bring-up for each new DGX system—coordinating first boot across new silicon (CPU, GPU), board design, and firmware teams. • Own architectural strategy for next-generation platforms including firmware update mechanisms, system security posture, and AI application readiness. • Ensure firmware release flows meet CSP and enterprise deployment requirements. • Represent DGX platform readiness in executive reviews and strategic planning with VP/SVP leadership. • Engage with industry standards bodies (DMTF Redfish, OCP). • Own the complete DGX delivery lifecycle—system architecture, firmware development, integration, full-stack validation, GA release, and customer deployment—for every DGX product. • Serve as single point of accountability for DGX platform readiness across NVIDIA—aligning GPU, CPU, networking, security, OS, and AI software teams to deliver on schedule. • Own RCCA processes for field issues. • Manage external vendor partnerships (AMI for SBIOS, BMC contributors) with clear quality gates and program tracking. • Build and lead a world-class engineering organization. • Mentor and develop leaders.

• Technical management and design review preparation and conduct • Requirements analysis and derivation, performance prediction, allocation of system-level requirements to lower-level requirements, and requirements management • Responsible for helping to manage the technical performance of a programming team which may include multiple small teams (5-10) • Plan out and lead the incremental development of upgrades and system improvements • Supports managing the cost & technical performance of a medium to large program team, or large subcontractor • Prepares and maintains project plans, budgets, and staffing requirements to ensure that all action item lists are completed, and project quality expectations are met • Support and motivate the team to deliver customer milestones and deliverables to meet program business plan • Interfacing with management, suppliers, customers, and members of the technical design team • Provide timely and effective communication to management and customers • Engineering activities associated with design, development, procurement, and testing • Provide technical and functional leadership for assigned Components, Projects, Teams and Tasks • Plan and maintain detailed schedule and resource plans • Lead Technology Development programs guiding products through Technology • Readiness Level process • Understanding and demonstrating adherence to the FACE and DO/178 technical standards • Lead system development teams to understand, analyze, and develop the models, requirements, software, and designs using enterprise standard tools, processes, and industry best practices • Lead systems engineering execution and troubleshooting for complex embedded software applications, hardware, LRU’s, and system of systems environments • Ensures the development and management of technical risks and develops and executes mitigation plans • Establish trusted and influential relationships with customers, support staff, and suppliers • Mentoring and development of more junior engineers • Ability to travel domestically up to 10% as needed