• Lead and manage all engineering activities for advanced biotechnological systems, including utilities, process equipment, automation systems, and facilities. • Work on significant and unique issues where analysis of situations or data requires an evaluation of intangible variables and may impact future concepts, products or technologies. • Review and approve process equipment documentation, such as protocols, test plans, reports, and other deliverables, ensuring alignment with company standards and regulatory requirements. • Conduct comprehensive risk assessments and design strategies to validate and optimize critical process parameters in compliance with industry standards and regulatory guidelines. • Lead complex system and equipment inspections, including FATs (Factory Acceptance Tests), SATs (Site Acceptance Tests), and IQ/OQ/PQ (Installation Qualification/Operational Qualification/Performance Qualification), ensuring precision and compliance. • Lead engineering feasibility studies, conceptual & basic design activities for projects across a range of products and sites. • Direct and manage validation initiatives, ensuring compliance with cGMP, FDA, EMA, and other applicable regulatory agencies. • Oversee the review and approval of validation protocols, plans, and reports, ensuring their alignment with industry standards and ensuring robust and reliable processes. • Analyze complex validation data to identify critical trends, continuously improving the reliability, efficiency, and compliance of validated systems. • Create formal networks with key decision makers and serve as an external spokesperson for the organization with CDMO and supplier partners. • Oversees the activities of a project and teams involved in cross-functional engineering projects from conception through completion, balancing complex timelines, budget constraints, resource allocation, and quality standards. • Collaborate effectively with senior project managers, cross-functional teams, contractors, and external vendors to coordinate, prioritize, and execute engineering activities. • Provide strategic technical leadership and foster a culture of innovation, collaboration, and continuous improvement. • Ensure project deliverables are met within scope and timeline while maintaining focus on compliance, quality, and cost-effectiveness.

• Collaborating with stakeholders to understand business processes, needs, and goals related to billing management systems. • Analyzing existing systems and identifying opportunities for optimization and enhancement. • Creating detailed requirements documentation for proper delivery across the SDLC. • Coordinating with cross-functional teams (Engineering, QA, UX, Operations) to ensure successful execution and delivery of roadmap items. • Supporting user acceptance testing (UAT) by developing test cases and coordinating testing efforts. • Ensuring quality delivery and customer support into production through a hypercare cycle. • Completing project reviews and documentation for lessons learned for future improvements. • Being adaptive, productive quickly in a new environment that is fast paced.

Role Description We are seeking an experienced Application Systems Engineer with substantial hands-on experience supporting IBM TRIRIGA and the IBM Maximo Real Estate & Facilities (MREF) module. This role provides essential sustainment, system configuration, data validation, workflow support, and end-user assistance for TRIRIGA and MREF environments during the migration of NASA's MSFC and HQ TRIRIGA instances to the Office of Strategic Infrastructure's (OSI) MREF module within Maximo Application Suite (MAS). The engineer will ensure operational continuity, system performance stability, and consistent user support during dual-environment operations and after full MREF deployment. - Provide full sustainment, configuration management, issue resolution, and operational support for existing MSFC and HQ TRIRIGA environments through migration completion, production cutover, and acceptance of MREF in the OSI MAS environment. - Support parallel operations between MSFC TRIRIGA and OSI MAS as required during migration and transition phases. - Maintain stable system performance and service levels without disruption during the migration lifecycle. - Monitor system performance and escalate infrastructure or integration issues that arise during dual-environment operations. - Validate the accuracy and completeness of standard and custom reports following migration activities. - Provide daily application administration for MREF operational requirements, including Construction of Facilities (CoF), Facility Condition Assessment (FCA) data, and other OSI mission needs. - Perform system configuration, workflow updates, role-based access management, and implementation of approved enhancements. - Deliver ongoing system sustainment, issue resolution, configuration management, and O&M support across TRIRIGA and MAS environments. - Execute migration-related configuration activities under architectural direction, including data validation and system alignment tasks. - Support tracking of software license utilization and assist with documenting updates, renewals, and procurement needs. - Test system changes and support patching, upgrades, and new feature deployments across development, test, staging, and production environments. - Maintain and update reporting capabilities to meet evolving operational, analytical, and compliance requirements. - Develop and update training materials; conduct user training sessions when system updates require engagement. - Document system configurations, operating procedures, workflows, work instructions, and technical processes for continuity and audit readiness. - Provide technical assistance to end users regarding application functionality, workflows, and data interactions. - Support troubleshooting involving application/server interactions, database functions, and integration layer operations. - Validate successful execution of server patching, upgrades, and maintenance activities impacting application performance. Qualifications - Bachelor's degree in Information Systems, Computer Science, Engineering, Facility/Asset Management, or a related field. - Minimum 8 years of systems engineering or enterprise application support experience, including TRIRIGA, MREF, or Maximo/MAS. - Strong hands-on experience administering TRIRIGA, MREF or Maximo/MAS, including configuration, workflow management, and system troubleshooting. - Experience supporting multi-environment operations, including development/test/staging/production architectures. - Proficiency in diagnosing application, database, and integration layer issues. - Ability to validate data integrity, perform quality checks, and support reporting enhancements. - Experience supporting upgrades, patches, and change deployments in enterprise environments. - Strong analytical, documentation, and problem-solving skills. - Effective communication skills and the ability to support end users and collaborate with technical teams. - High attention to detail and commitment to operational reliability. Desired Skills - Experience with IBM MAS MREF or TRIRIGA-to-MREF migrations. - Familiarity with NASA-specific facilities operations (CoF, FCA workflows). - Experience with SQL, reporting tools (Cognos, BIRT, Power BI), or ETL processes. - Experience supporting large-scale federal facilities, asset management, or real estate management programs. - Knowledge of federal cybersecurity, compliance, and IT governance standards (e.g., NIST/FISMA). Equal Opportunity/Affirmative Action Columbus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, marital status, age, national origin, veteran status, disability status, or any other characteristic protected by applicable federal, state, or local law. As a federal contractor, Columbus participates in the E-Verify Program to confirm eligibility to work in the United States.

Role Description Outsourcing Advantage is seeking an experienced L2/L3 Systems Engineer with a strong background in Managed Services Providers (MSP) environments to join our team. The ideal candidate will have hands-on experience supporting multiple clients, troubleshooting complex infrastructure issues, and managing Microsoft-based environments. This role requires a highly technical, organized, and proactive professional who can independently diagnose issues, research solutions, and deliver exceptional support across diverse client environments. - Provide advanced Level 2 and Level 3 technical support for multiple client environments. - Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure. - Manage and support Microsoft cloud technologies, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune. - Administer and troubleshoot Windows Server environments, including Active Directory, Domain Controllers, Group Policy, and directory synchronization. - Configure, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, content filtering, and security solutions. - Support virtualization environments, including hypervisors and virtual machines. - Assist with Azure infrastructure, including Azure Virtual Machines and Azure Virtual Desktop (AVD). - Manage backup solutions, perform troubleshooting, and ensure successful recovery processes. - Document service call notes, technical resolutions, system configurations, diagrams, and internal procedures. - Create and maintain technical documentation, checklists, and knowledge base articles. - Research and implement new technologies, tools, and best practices to improve client environments. - Communicate effectively with clients, team members, vendors, and external stakeholders. - Prioritize and manage multiple tickets while meeting service-level agreements (SLAs). - Work collaboratively with other engineers and internal teams to resolve escalated issues. Qualifications - Minimum 3 years of experience working in an MSP (Managed Services Provider) environment. - Proven experience supporting multiple clients and managing diverse IT environments. - Strong troubleshooting and analytical skills with the ability to resolve complex technical issues. - Ability to work independently, prioritize tasks, and perform effectively under pressure. - Strong communication skills, both written and verbal. - Highly organized, detail-oriented, and process-driven. - Experience documenting technical processes, configurations, and troubleshooting steps. - Familiarity with Microsoft 365 in general, and specifically Entra ID (Azure AD), Exchange Online, SharePoint, and Intune. - Experience with PowerShell scripting and automation. - Experience with Azure Virtual Machines and Azure Virtual Desktop (AVD). - Experience with Windows Server administration, Active Directory, and Group Policy. - Experience with directory synchronization tools, hardware firewalls, VPN technologies, DPI-SSL, and content filtering. - Experience with virtualization platforms and backup technologies. Requirements - Candidates whose only experience is in-house IT, a single-company help desk, or an unrelated field are not a fit for this role. - Prior experience in a Managed Services Provider (MSP) environment is required. Preferred Qualifications - Experience working with multiple MSP tools and platforms. - Microsoft certifications such as: - Microsoft Certified: Azure Administrator Associate - Microsoft 365 Certified: Administrator Expert - Microsoft Certified: Endpoint Administrator Associate - Experience managing enterprise Microsoft environments. - Strong understanding of cybersecurity best practices. - Experience with firewall vendors such as SonicWall, Fortinet, Meraki, Palo Alto, or similar technologies. - Experience supporting hybrid cloud environments. - Experience creating network diagrams and technical documentation. - Familiarity with IT service management processes and ticketing systems. - Experience working directly with clients in a consulting or managed services capacity. Benefits - Opportunity to work on diverse and exciting projects. - Supportive and collaborative work environment. - Weekly payments. - Weekends off.