• Support and maintain assigned services and systems • Work with team to monitor, analyze and plan upgrades • Monitor production issue queue and resolve issues • Execute project tasks as assigned • Adhere to and enhance quality assurance standards • Contribute to ongoing process to integrate end users requests with software functionality • Analyze and provide recommendations relating to application build and functionality of systems • Demonstrate diagnostic skills and expertise for problem determination and solution • Participate in on call rotation • Contribute to maintenance of application/technical documentation

• Establish strong relationships with HR Partners, business leaders, and employees to ensure benefits delivery meets employee needs across health, welfare, and retirement programs. • Function as a subject matter expert on all core benefit programs—including FSAs, HSAs, and retirement plans (e.g., 401(k), employer match, ETC.) . • Resolve benefits issues and escalations within set SLAs. • Provide subject matter oversight on retirement plan operations , including eligibility, enrollments, contribution corrections, plan compliance, and payroll file accuracy. • Build and manage effective relationships with benefit vendors, including health/welfare and retirement recordkeepers. • Conduct ongoing vendor meetings to discuss service performance, participant satisfaction, website/admin experiences, and performance guarantees. • Monitor monthly invoices to ensure alignment with administrative fees, participant counts, and plan rules. • Actively participate in Annual Enrollment preparation and testing for medical, dental, vision, FSA/HSA, and retirement enrollment updates. • Partner with vendors to verify eligibility rules, contribution limits, imputed income, COBRA rates, ASO fees, and premium accuracy. • Review interface files between the benefits administration platform and all vendor systems to ensure precise data mapping, required fields, and testing. • Serve as the internal SME for retirement benefits, including 401(k), after-tax contributions, company match programs, and nonqualified deferred compensation (if applicable).

• Work on complex client engagements with experienced dss+ Consultants, Managers, and Industry subject-matter experts; gather and analyze information, formulate and test hypotheses, and develop and communicate recommendations. • Analyze data, operational processes, and risks to identify improvement opportunities • Participate in client meetings and workshops, helping frame problems and explore solutions • Support risk management discussions and help structure frameworks for operational risk analysis • Track project progress, analyze KPIs, and support the delivery of key milestones • Use tools like Excel, PowerPoint, and Power BI to analyze and visualize data • Learn and apply new analytical tools and technologies as part of your development

• Partnering with stakeholders to define needs, analyze business processes, and design, test, and implement system solutions • Configuring settings and approval hierarchies in Coupa to meet organizational requirements • Research and develop solutions for the integration issues between Coupa and the finance system • Managing Coupa updates, analyzing feature releases, and implementing new functionalities • Document project deliverables such as requirements specification, design and test results. • Analyze user needs to determine functional and cross-functional requirements. • Performs functional allocation to identify required tasks and their interrelationships. • Identifies resources required for each task. • Define and manage application security. • Other duties as assigned.