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Nationwide Leader In Remote Surveillance
Vendor Client Relations Manager
Location
United States
Posted
92 days ago
Salary
$18 - $22 / hour
Seniority
Senior
Job Description
Vendor Client Relations Manager
Delta Group
• Manage investigative files from assignment through invoice, including coordinating and overseeing providers conducting work on assigned cases to ensure timely completion and adherence to client requirements. • Review new files, confirm objectives, and request additional information as needed • Schedule assignments in accordance with client specifications and turnaround times • Provide timely client updates and acknowledgements in a clear and concise manner • Ensure accurate documentation, billing, and case notes in the case management platform • Proof files for accuracy and completeness • Monitor dashboards, due dates, and hard due files • Respond promptly to internal and external communications • Collaborate with providers, clients, and other departments • Assist the Director with special projects and analysis
Job Requirements
- Demonstrated ability to manage multiple cases simultaneously in a fast-paced, deadline-driven environment
- Strong written and verbal communication skills, with the ability to communicate professionally with clients, investigators, and internal teams
- High level of attention to detail and accuracy in documentation, reporting, and billing
- Proven time management and organizational skills, including the ability to prioritize shifting workloads
- Comfortable working independently in a remote environment while contributing effectively to a team
- Ability to handle confidential and sensitive information with discretion and professionalism
- Proficiency with case management systems, databases, and standard office software
- Flexibility to adjust work hours as needed to meet case demands and client deadlines
Benefits
- Medical, Dental and Vision Insurance
- Ancillary benefits to include short-term disability, long-term disability, accident, voluntary term and/or whole life insurance, critical illness and more!
- PTO and Sick Time
- 401K after 90 Days
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