• Aktive telefonische Ansprache von Bestandskunden mit Fokus auf Tarifanpassungen, Vertragsverlängerungen und Kundenrückgewinnung • Qualifizierte Schulungen zum Produktportfolio, sowie zu Kommunikations- und Verkaufstechniken • Arbeitszeiten von Montag bis Samstag zwischen 08:00 und 20:00 Uhr - wahlweise in fester Spätschicht oder im wöchentlichen Wechsel zwischen Früh- und Spätschicht

Role Description The Call Center Representative I will receive inbound phone calls at our call center from Ryder Platinum National Accounts, Ryder Shops, and On Demand Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience. - Schedule: Must be open to working a shift with a start time between the hours of 7:00am - 8:00pm. An 8:00pm shift start is considered 2nd shift. - Salary: $18.00/hr, - shift differential of $1.00 is given if placed on 2nd shift. - Remote Position - Remote Training - Start date: September 14, 2026. - Prefer those with prior call center experience. Qualifications - H.S. diploma/GED required. - Three (3) years or more in Customer Service with issues resolution required. Requirements - Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown. - Strong verbal and written communication skills. - Capable of multi-tasking, highly organized, with excellent time management skills. - Flexibility to operate and self-driven to excel in a fast-paced environment. - Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.). - Ability to work independently and as a member of a team. - Detail oriented with excellent follow-up practices. - Apply effective phone skills. - Ability to work in a fast paced environment with occasional process changes. - Embrace change and growth as the call center is growing at a rapid pace. Benefits - Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options. - Paid time off for vacation, illness, bereavement, family and parental leave. - Tax-advantaged 401(k) retirement savings plan.

Role Description As a Member/Provider Call Center Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions. - Answers telephones and responds to moderately complex customer questions and/or forwards calls to appropriate personnel. - Research customer inquiries and responds to appropriate parties in a timely manner. - Interfaces with team personnel, management, and customers in reference to customer service issues. - Reviews client reports on a weekly basis to ensure data integrity; prepares and submits reports to management. - Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement. Qualifications - High school diploma or G.E.D. - Two to three years of customer service or other telephone experience. - Experience working with organizational functions and personnel. - Experience working with fax machines, computer software, and telephone technology. - Experience working with and skilled in the use of help desk software. - Experience leading or mentoring team members. Requirements - Business and analytical problem-solving skills. - Communication skills. - Ability to work independently. - Ability to follow oral and written directions. - Office environment may require shift work. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Variety of leadership and technical development academies to help build your skills and capabilities.

Role Description As a Pharmacy Representative II, Operations, you will support Medicare members, prescribers, and providers by processing coverage-related requests across both phone and fax (offline) channels. This role integrates responsibilities previously segmented by channel (phone vs. fax) and line of business (Medicare Part D and applicable Medicare Part B processes), reflecting the organization’s modularized training model in which colleagues progressively learn, practice, and apply end‑to‑end skills before fully transitioning to production work. - Responsible for accurate case setup, review, outreach, documentation, and timely resolution of requests in accordance with Medicare guidelines, CMS-mandated timelines, and internal quality standards. - Demonstrate strong attention to detail, professional verbal and written communication skills, and the ability to problem-solve in a highly regulated, fast-paced environment. - Work will be performed through a combination of inbound and outbound phone interactions and fax-based casework. Qualifications - Exceptional, innovative, and passionate individuals. - Ability to grow within an inclusive, adaptable, and forward-thinking organization. Requirements - Strong attention to detail. - Professional verbal and written communication skills. - Ability to problem-solve in a highly regulated, fast-paced environment. Benefits - Flexible work arrangements (remote or hybrid options). - Commitment to meeting the evolving needs of clients and employees.