• Serves as a first point of contact for customers by phone • Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal quality patient care • Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency • Provides a high level of customer service to all internal and external customers

Role Description We are looking for an energetic, hard-working, dependable, multi-tasking Patient Services Representative who is passionate about helping others and making a difference. The Patient Services Representative acts as a liaison between Water's Edge Dermatology and its current and potential customers assisting customers by determining their requirements; answering inquiries, resolving problems, fulfilling requests, and maintaining the designated database. - Answers inquiries by clarifying desired information; researching, locating, and providing information. - Determines client requirements by answering telephone calls, interviewing patients and verifying information. - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. - Fulfills requests by clarifying desired information; completing transactions; forwarding requests. - Inform clients by explaining procedures; answering questions; providing information. - Maintains call center database by entering information, keeping records of all conversation. - Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. - Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures. - Maintains communication equipment by reporting problems. - Accomplishes sales and organization mission by completing related results as needed. - Meets personal/team qualitative and quantitative targets. - Other duties as assigned. Qualifications - High School diploma or equivalent - Strong customer service background - 1-to 2 years of Medical Reception or High-Volume Call experience is preferred Benefits - Medical, Dental, and Vision are available after 30 days of hire - Short-term disability and life insurance, and many ancillary options. - 10 days of PTO with an increase to 15 days upon completing 1st year - 401 (k) available after 90 days of hire - Excellent growth and advancement opportunities - Discounts on services Company Description Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 110 locations throughout Florida, Georgia, and Alabama. Our established practices and experienced physicians offer patients the most quality outcomes and exceptional patience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!

Role Description Unterstützen Sie die KVWL als Call-Center-Agent (m/w/d) im Geschäftsbereich Patientenservice unbefristet zum nächstmöglichen Termin in Teilzeit (20–25 Stunden/Woche). Neue Perspektiven im Gesundheitswesen: geregelte Arbeitszeiten, moderne Arbeitsumgebung und faire Vergütung. Der Patientenservice 116117 stellt mit rund 100 Beschäftigten den ärztlichen Bereitschaftsdienst (24/7) außerhalb der regulären Sprechstundenzeiten für akute Erkrankungen sicher, die ansonsten einen Praxisbesuch erforderlich machen würden. Darüber hinaus unterstützt das Team bei der Vermittlung von Facharzt- und Psychotherapieterminen. Gestalten Sie mit uns die Zukunft des Gesundheitswesens. Benefits - Krisensicherer Arbeitgeber in der Zukunftsbranche Gesundheit - Pünktlich ausgezahltes Gehalt nach TV-L (zzgl. Zuschlägen) - Unbefristetes Arbeitsverhältnis - Home-Office ist in einem begrenzten Rahmen möglich - Zeitnahe und verbindliche Schichtplanung - Vermögenswirksame Leistungen - Betriebliche Altersvorsorge, vollständig arbeitgeberfinanziert - Arbeitgeberzuschuss für ÖPNV-Tickets - Onboarding mit intensiver Schulungsphase - Fortlaufende Weiterbildungsmaßnahmen - Moderner und ergonomischer Arbeitsplatz - Betriebliches Gesundheitsmanagement - Eine ausgezeichnete, durch die KVWL geförderte Kantine - Kostenlose Getränke - Beste Erreichbarkeit mit ÖPNV und ausgezeichnete Parkmöglichkeiten - Corporate Benefits Your Tasks - Entgegennahme und Bearbeitung von Anrufen auf unserer Servicerufnummer 116 117 von Patienten (m/w/d), die eine medizinische Versorgung benötigen - Dokumentation aller Telefonate in unserem Einsatzleitsystem - Durchführung einer strukturierten medizinischen Ersteinschätzung mit Hilfe einer Software zur bedarfsorientierten Patientensteuerung (SmED) - Abstimmung vorhandener Terminkapazitäten mit Arztpraxen und psychotherapeutischen Praxen - Telefonische Vermittlung von Sprechstundenterminen an gesetzlich Versicherte Qualifications - Abgeschlossene Ausbildung als Medizinische Fachangestellte, Gesundheits- und Krankenpflegekraft oder alternativ eine abgeschlossene kaufmännische Ausbildung bzw. vergleichbare erworbene Kenntnisse - Zeitliche Flexibilität und die Bereitschaft, im Schichtdienst (24/7) sowie an Wochenenden, nachts und an Feiertagen zu arbeiten - Sehr gute Deutschkenntnisse in Wort und Schrift - Routinierter Umgang mit den gängigen MS Office-Produkten - Ausgeprägte Kommunikationsfähigkeit und hohe Serviceorientierung - Belastbarkeit, Einfühlungsvermögen sowie sicheres und vertrauensvolles Auftreten - Engagement und Teamfähigkeit

Role Description Briljent is seeking one Call Center Supervisor to oversee a remote team of Call Center Representatives supporting a long-term customer service program. The Call Center Supervisor will provide daily leadership and operational support to the team, including: - Monitoring performance - Coaching employees - Assisting with escalated customer concerns - Ensuring established procedures and service standards are followed The successful candidate will be organized, dependable, and comfortable leading a remote team in an environment where call volumes and staffing needs may fluctuate seasonally. This position operates on Pacific Time. We are only considering candidates who can consistently work the required Pacific Time schedule. Qualifications - High school diploma or GED; associate or bachelor’s degree preferred - At least two years of customer service, call center, or related experience preferred - Previous supervisory, team lead, coaching, or mentoring experience strongly preferred - Strong leadership, communication, organization, and problem-solving skills - Strong attention to detail and the ability to manage multiple priorities - Comfortable using call center technology, web-based systems, reporting tools, and Microsoft Office applications - Dependable attendance and punctuality - Reliable high-speed internet and a quiet, secure workspace suitable for handling confidential information Requirements - Ability to consistently work all assigned hours and complete required training according to a Pacific Time schedule - Ability to coach employees, address performance concerns, and manage escalated customer situations professionally - Ability to interpret procedures and clearly communicate expectations to employees - Ability to lead and support employees effectively in a remote environment - Experience supporting high-volume customer service operations, government programs, human services, or seasonal call center operations is preferred but not required Benefits - Perform additional job-related duties as assigned Company Description Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from being creative with differences. Briljent believes diversity and inclusion are critical to the success of the company. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, marital status or any other basis protected by federal, state or local law, regulation or ordinance.