THOMAS LAND-SCAPING

• Answer incoming calls and respond to customer emails in a timely and professional manner • Address customer inquiries and concerns, providing accurate and helpful information • Provide solutions to resolve customer issues and complaints • Maintain a high level of customer satisfaction by going above and beyond to meet their needs • Collaborate with team members to ensure a seamless customer experience • Keep detailed records of customer interactions and transactions • Continuously improve customer service processes and procedures

• Provide remote technical support to employees working from home • Troubleshoot and resolve hardware and software issues • Install and configure software and hardware • Maintain and update network and systems • Monitor system performance and ensure maximum uptime • Create and maintain technical documentation • Provide training and support to employees on various software and hardware • Work with external vendors and service providers to resolve technical issues • Stay up-to-date with the latest technology trends and advancements • Collaborate with other IT team members to identify and implement process improvements • Ensure compliance with company policies and procedures

• Identify potential clients and develop relationships through cold calling, networking, and other lead generation methods • Conduct thorough research on potential clients and their needs to tailor sales pitches and proposals • Actively seek out and attend industry events, trade shows, and conferences to promote our services and generate leads • Collaborate with the sales team to develop and implement strategies to increase sales and revenue • Maintain a strong understanding of the landscaping industry and our services to effectively communicate with potential clients • Provide excellent customer service and follow-up with clients to ensure their satisfaction and build long-term relationships • Prepare and present sales reports, forecasts, and market analysis to management • Stay updated on industry trends, competitors, and market conditions to identify potential opportunities for business growth • Meet and exceed sales targets and goals set by the company

• Serve as the main point of contact for our clients, building and maintaining strong relationships to ensure their satisfaction and retention • Understand the needs and goals of each client and develop strategies to help them achieve success with our services • Collaborate with the sales team to identify upsell and cross-sell opportunities and support the renewal process • Work closely with the operations team to ensure timely and high-quality delivery of services • Monitor and analyze customer data to identify trends and opportunities for improvement • Act as a customer advocate within the company, providing feedback and suggestions for product and process improvements • Keep up-to-date with industry trends and best practices to continuously improve the customer experience • Travel occasionally to meet with clients and attend industry events as needed (post-pandemic)

• Maintain accurate and organized financial records for the company • Process and record all financial transactions, including accounts payable and receivable, payroll, and bank deposits • Prepare and send invoices to clients and ensure timely payment • Reconcile bank and credit card statements • Assist with budgeting and forecasting • Prepare financial reports and analysis as needed • Communicate with clients and vendors regarding billing and payment inquiries • Assist with tax preparation and filing • Maintain confidentiality of financial information and adhere to all company policies and procedures

• Enter data accurately and efficiently into company systems • Verify the accuracy of data and make any necessary corrections • Maintain data entry standards and procedures • Communicate with team members to ensure timely and accurate data entry • Assist with data clean-up and organization • Other administrative tasks as needed

• Answer incoming calls from clients and provide them with information about our services • Respond to customer inquiries, concerns, and requests in a timely and professional manner • Schedule appointments for clients and coordinate with our team to ensure timely service delivery • Follow up with clients to ensure their satisfaction with our services • Maintain accurate and detailed records of all customer interactions • Collaborate with other team members to ensure a seamless customer experience • Identify and escalate any issues or concerns to the appropriate department • Keep up-to-date with our services, promotions, and policies to provide accurate information to customers • Meet and exceed performance targets, including call handling and customer satisfaction metrics

• Respond to customer inquiries and provide information about our services • Schedule appointments and manage the company's calendar • Organize and maintain electronic and paper files • Prepare and edit documents, reports, and presentations • Assist with social media management and marketing efforts • Conduct research and gather data as needed • Perform general administrative tasks such as data entry, email management, and phone calls • Collaborate with team members to ensure efficient and effective operations • Maintain confidentiality of sensitive information and adhere to company policies and procedures

• Managing email and calendar for the team • Answering phone calls and responding to client inquiries • Scheduling appointments and coordinating meetings • Creating and maintaining spreadsheets and other documents • Conducting research and compiling information as needed • Assisting with social media management and marketing efforts • Providing general administrative support to the team as needed

• Collect and organize data from various sources • Analyze data to identify trends and patterns • Create reports and dashboards to present findings • Collaborate with team members to identify key metrics and areas for improvement • Use data to make recommendations for process improvements and cost-saving measures • Continuously monitor and evaluate data to ensure accuracy and relevance • Communicate findings and recommendations to team members and management