Description We're looking for an experienced, stakeholder-focused analyst to join our USRM Fraud Hub Analytics team. In this high-visibility, high-impact role, you will be using data-driven insights to advance fraud detection and prevention for the Internal Sales and Service Fraud domain. This role is a great fit for someone who enjoys working directly with stakeholders, digging into messy data, and turning ambiguous requests into insights. In this role, you'll work closely with the Central Fraud Hub leadership team and the Analytics Asst Director to expand analytics capabilities in the Internal Sales and Service Fraud space, identify new opportunities for lead generation, and deliver timely insights that influence business decisions. Your work will directly support the Central Fraud Hub's efforts to detect and prevent fraud, improve investigator efficiency, and help protect USRM's profitability as the business continues to grow. Key Responsibilities - Dedicate 80% of your time developing, coding, and testing fraud scenarios to generate efficacious leads for the Internal Sales and Service Fraud Investigation team by using advanced data analysis techniques and tools (e.g. Snowflake, SQL, SAS, PowerBI, etc.). - Directly support our Internal Sales and Service Fraud Investigation stakeholders by leveraging marketing, distribution, and call data to identify suspicious patterns, anomalies, and emerging fraud trends across lines of business; including ad hoc requests to support active and future investigations. - Partner with Fraud Hub leaders on strategic priorities and collaborate with Data Science and Reporting partners to integrate your insights into impactful dashboards and modeling solutions. - Support the Analytics Asst Director to refine and update the framework that defines how we value potential Internal Sales and Service fraud leads. - Develop operational health metrics and deliver data-driven narratives for the monthly operational review (MOR), surfacing performance drivers and improvement opportunities. - Define best-in-class standards for fraud analytics excellence, institutionalize domain-specific business and technical expertise, and drive "build-once-reuse-many" framework. Ideal Candidate - Experience with Internal Sales and Service data is a strong plus (or experience with financial fraud). - Strong technical and analytical skills, experience working with large datasets and advanced coding techniques (preferably SQL). - Strong stakeholder orientation: able to actively listen to and understand the stakeholder's needs; understand the stakeholder's end goal so you can deliver data and analyses that are usable and timely. What are the performance expectations? - Proven ability to successfully tackle high complexity analysis with minimal direction. - You think critically and holistically about the data and analysis that will best serve our stakeholders. - Manage and set expectations proactively and independently across multiple workstreams. - Possess subject matter expertise in your domain and the ability to tell compelling stories with data. - Champion continuous improvement by developing resources and institutionalizing knowledge. Qualifications - Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required. - Mathematics, Economics, Statistics or other quantitative field are preferred fields of study. - Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques. - Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem). - Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices - California - Los Angeles Incorporated - Los Angeles Unincorporated - Philadelphia - San Francisco $83,000.00 - 157,000.00

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact We are committed to fostering an environment where our employees feel empowered, take pride in their work, and have the opportunity to make a meaningful impact. About the Team – Global Security Support Centre (GSSC) The Global Security Support Centre (GSSC) at ServiceNow is a diverse and highly skilled team of security professionals who play a pivotal role in strengthening both our internal and external security posture. The team collaborates closely with various functions across the company and serves as a key interface with our customers on security-related matters. Through expertise, communication, and a commitment to excellence, the GSSC team reinforces ServiceNow's reputation as a security-first organisation, consistently demonstrating our commitment to protecting our platform, our data, and our customers. GSSC Mission Statement: To provide external & internal facing security support on behalf of the Security Organisation to improve our customers' security posture and build Customer trust. Key Responsibilities: - Represent security organisation in customer-facing Security Incidents, cases, Security findings, tasks, questions and calls related to Security & Privacy. - Own, triage, investigate and respond to security matters of the ServiceNow platform, ensuring timely communication, resolution and enhanced customer experience and processes. - Act as the primary point of contact for all security-related matters in ServiceNow, supporting both internal and external stakeholders. - Facilitate the efficient workflow/triage of security-related incidents/cases by collaborating with customers and other internal ServiceNow teams. - Build and maintain a high level of customer trust and confidence through exceptional service and communication. - Manage customer outreach communications on Security & escalation handling. - Understand and deliver excellent capability maturity models to fine-tune security processes. - Create and enhance documentation and processes to strengthen security maturity and operational excellence. - Develop and deliver training/enablement programs on Security, for internal and external customers on security awareness and best practices. - Develop AI Solutions for automating repetitive activities & design new solutions leveraging AI. - Work with Legal on security/privacy-related matters & a global team spread across different time zones, so flexibility of times is required. - Provide support and be available as a responsible resource for the On-Call rotation (weekends, public holidays, and after hours) as rostered. To be successful in this role, you have: - A minimum of 3-5+ years of professional experience in information security or application security roles. Or similar experience with education. - Required Certifications - ServiceNow Certified System Administrator (CSA) - Preferred Certifications (Two or more) - Azure AI Fundamentals - AWS Certified AI Practitioner - Offensive Security Web Assessor (OSWA) - GIAC Web Application Penetration Tester (GWAPT) - GIAC Security Essentials Certification (GSEC) - GIAC Certified Incident Handler (GCIH) - CISSP - CISM Skills & Competencies/Technical Skills: - Solid understanding of cloud computing models and major hyperscaler cloud models. - Hands-on experience with using and understanding security tools and technologies, including: SIEM solutions, logging tools, load balancers, firewalls, WAFs, IDS/IPS, vulnerability management platforms, encryption techniques, etc. - Basic to Intermediate-level programming knowledge in Java/JavaScript with the ability to read, interpret & understand to explain code effectively. - Intermediate to Advanced proficiency in using web proxy tools for security testing and assessments. - Application Security: In-depth understanding of web application vulnerabilities (e.g., OWASP Top Ten) and corresponding mitigation strategies. - Risk Management: Ability to clearly explain security risks to non-technical stakeholders using straightforward, non-technical language. - Compliance & Regulatory Knowledge: Good knowledge of key compliance and regulatory frameworks including: NIST, CIS, GDPR, HIPAA, PCI DSS, ISO standards, etc. - Artificial Intelligence: Experience working with AI technologies and designing AI-based solutions. - Analytical Thinking: Strong analytical and problem-solving capabilities, with the ability to evaluate and address complex security challenges. Qualifications Soft Skills & Communication: - Excellent verbal and written communication skills, with the ability to convey technical information to a non-technical audience. - Demonstrated ability to thrive in a team-oriented, collaborative environment, working in a follow-the-sun model. - Good understanding of Security concepts and articulating Security and risk in simple terms without using jargon that makes sense to customers. Education & Experience: - Bachelor's degree in computer science or information security or relevant information security experience. - Preferred: Hands-on experience with web-based vulnerability exploitation is a strong plus for success in this role. Why Join Us? At GSSC, we pride ourselves on fostering a culture of inclusivity, innovation, and excellence. Our team and customers are at the heart of everything we do, and we are committed to providing a supportive and engaging work environment. As an Information Security and Application Security resource in the region, you will be an integral part of our mission to deliver secure and reliable solutions to our clients. #SecurityJobs For positions in this location, we offer a base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description A Dadoteca é uma empresa inovadora no setor de tecnologia, dedicada a fornecer soluções de alta qualidade para nossos clientes por meio de um ambiente de trabalho colaborativo que impulsiona o desenvolvimento profissional e a inovação. Buscamos um(a) Business Analyst para atuar como elo entre as áreas de negócio e tecnologia, sendo responsável por compreender necessidades estratégicas, mapear processos e transformar requisitos em soluções que agreguem valor ao negócio. Essa posição terá papel fundamental em projetos de transformação digital, automação, dados e desenvolvimento de software, garantindo que as entregas atendam aos objetivos dos clientes e da organização. Além da atuação na análise de requisitos e processos, o profissional acompanhará todo o ciclo de desenvolvimento das soluções, apoiando equipes multidisciplinares, promovendo a comunicação entre stakeholders e contribuindo para a melhoria contínua dos processos e produtos. - Levantar, analisar e documentar requisitos de negócio junto aos stakeholders internos e externos, garantindo alinhamento com os objetivos estratégicos da empresa. - Conduzir atividades de discovery para entendimento das necessidades do negócio e definição do escopo das soluções. - Elaborar documentação funcional, incluindo User Stories, Use Cases, regras de negócio, critérios de aceite, fluxos principais, alternativos e de exceção. - Mapear processos atuais (As-Is) e futuros (To-Be), utilizando BPMN, UML ou ferramentas similares. - Identificar oportunidades de melhoria contínua em processos, sistemas e produtos, propondo soluções tecnológicas alinhadas às necessidades do negócio. - Facilitar a comunicação entre as áreas de negócio, desenvolvimento, engenharia, dados, UX/UI e demais stakeholders. - Realizar análises de impacto e viabilidade para implementação de novas funcionalidades, projetos e melhorias. - Definir e validar critérios de aceite, apoiando a execução de testes funcionais (UAT) e homologação das soluções. - Acompanhar o desenvolvimento das demandas, garantindo aderência aos requisitos funcionais e aos objetivos do projeto. - Apoiar o planejamento das entregas, participando de cerimônias ágeis, reuniões de acompanhamento e gestão de backlog. - Elaborar materiais de treinamento, manuais do usuário e conduzir apresentações para apoiar a adoção das soluções pelos usuários finais. - Atuar como ponto focal durante as fases de operação assistida (Hypercare), prestando suporte aos usuários, acompanhando bugs, dúvidas e oportunidades de melhoria. - Utilizar ferramentas de análise e visualização de dados para gerar insights que apoiem a tomada de decisão e o acompanhamento de indicadores de negócio. Qualifications - Ensino superior completo em Administração, Sistemas de Informação, Engenharia, Ciência da Computação, Economia ou áreas correlatas. - Experiência consolidada como Business Analyst em projetos de tecnologia, desenvolvimento de software, dados ou automação. - Experiência em levantamento e documentação de requisitos funcionais. - Conhecimento em técnicas de Discovery, análise de processos e modelagem de negócios. - Experiência na elaboração de User Stories, Use Cases, regras de negócio e critérios de aceite. - Conhecimento em BPMN, UML ou metodologias equivalentes para modelagem de processos. - Vivência com metodologias ágeis, como Scrum e Kanban. - Experiência com ferramentas como Jira, Azure DevOps, Trello ou similares. - Conhecimento em testes funcionais (UAT), homologação e validação de entregas. - Familiaridade com ferramentas de visualização de dados, como Power BI ou Tableau. - Experiência em análise de impacto, elaboração de casos de negócio e documentação funcional. - Inglês avançado ou fluente (obrigatório). - Espanhol avançado ou fluente (obrigatório). Requirements - Excelente comunicação e facilidade para atuar como interface entre áreas técnicas e de negócio. - Capacidade analítica para compreender problemas complexos e propor soluções eficientes. - Organização, planejamento e gestão de múltiplas demandas simultaneamente. - Visão sistêmica e foco em melhoria contínua. - Facilidade para negociação, mediação de conflitos e gestão de expectativas. - Perfil colaborativo, proativo e orientado a resultados. - Capacidade de transformar informações técnicas em linguagem acessível para diferentes públicos. - Senso de prioridade, autonomia e comprometimento com a qualidade das entregas. Benefits - Certificações como CBAP (Certified Business Analysis Professional), PMP, PSM, CSPO ou equivalentes. - Experiência em projetos de Dados, Business Intelligence, Inteligência Artificial ou Automação de Processos. - Conhecimento em ferramentas de modelagem como Bizagi, Microsoft Visio ou Lucidchart. - Conhecimento em SQL para consultas e análise de dados. - Experiência em projetos internacionais ou atuação com equipes distribuídas na América Latina (LATAM). - Familiaridade com processos de Hypercare, gestão de mudanças e treinamento de usuários. - Experiência com análise de indicadores de negócio e construção de dashboards para apoio à tomada de decisão. - Conhecimento em UX, jornadas do usuário e melhoria de processos digitais.

• Supports processes of the Bank Secrecy Act Anti-Money Laundering (BSA/AML) program • Performs various monitoring of account activity, detection and documentation pertaining to the Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering Program, OFAC, and Customer Identification Program • Acts as a contact for bank employees and serves as a resource involving BSA and AML issues • Maintains confidentiality of all activities • Completes required monitoring and reporting with minimal errors and within established timeframes • Performs a variety of duties to support NHMB BSA Program, which includes researching, reviewing, and interpreting existing and pending BSA laws, regulations, policies and procedures.