Role Description Are you organized, detail oriented, and enjoy helping others? We are currently seeking Remote Coordinators to assist with travel planning, client support, and itinerary coordination. This flexible remote position offers comprehensive training, ongoing support, and access to industry booking tools. - Research destinations, accommodations, and travel options - Coordinate reservations for hotels, cruises, resorts, and vacation packages - Organize client itineraries and travel documents - Communicate with travel suppliers regarding availability and reservations - Maintain accurate records and booking information - Provide excellent customer service throughout the planning process Qualifications - Strong communication and organizational skills - Comfortable using a computer and online applications - Ability to manage multiple tasks and stay organized - Self motivated with attention to detail - Professional and dependable - Must be authorized to work in the United States Benefits - Flexible full time or part time scheduling - Remote work environment - Comprehensive training - Ongoing mentorship and support - Access to industry booking tools and preferred travel suppliers - Travel industry education and professional development - Travel discounts and industry perks for qualified participants

• field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Handle and carefully respond to all customer inquiries • Provide excellent customer service through active listening • Work with confidential customer information and treat it sensitively • Aim to resolve issues on the first call by being proactive • Appropriately communicate with customers • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Track all call related information for auditing and reporting purposes • Provide feedback on call issues • Upsell if required

• Partner closely with the Product Strategy team throughout the BRD lifecycle and participate in problem definition, opportunity shaping, and BRD reviews. • Own the end‑to‑end customer experience across the full product lifecycle, from concept through launch, adoption, and ongoing use for all IoT and AI products. • Act as the single point of accountability for customer experience outcomes, even though execution is distributed across multiple teams. • Serve as the primary interface to teams responsible for UI/UX delivery, Design systems, and Interaction and experience design. • Translate BRD‑defined customer needs and experience goals into clear guidance for experience delivery teams. • Co-create and ensure delivery mechanisms are in place for experience‑focused success metrics. • Partner with analytics, product, and customer success teams to monitor experience performance. • Translate strategic experience intent into execution‑ready experience guidance. • Participate in milestone, design, and release readiness reviews through a customer experience lens. • Ensure that external launch and customer success teams have completed all required customer‑facing readiness activities prior to launch. • Communicate how customer experience goals are being delivered and provide leadership with visibility into experience health and adoption trends, customer feedback and insights, and risks to experience or value realization.

• Provide on-site and phone support to ensure customers can effectively utilize their systems to treat patients • Provide training, in a variety of formats, to both new and current customers of the Accuray systems • Participate in the development of user and customer support documentation and training materials that will facilitate the successful use of the company’s products • Act as liaison between customers and marketing/development in providing suggestions for product improvements, enhancements, or corrections • Provide clinical input and review of new products and proposals, representing the needs of the customer and of customer support • Work with R&D Physics to test upcoming releases of product platforms and evaluate systems in development • Assist in the development and implementation of processes and programs within the Physics group • Maintain knowledge of current clinical practices