This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Executive Customer Service Specialist is a strategic individual contributor responsible for conducting deep-dive analyses of Executive Customer Care processes across email and phone channels to uncover opportunities for improvement and innovation. This role leverages data-driven insights and emerging technologies, including AI, to optimize workflows, enhance customer experience, and deliver executive-level reporting that supports informed decision-making. - Channel Analysis & Optimization: Perform detailed analysis of email and phone interactions to identify trends, inefficiencies, and improvement opportunities. - Evaluate response times, resolution quality, and customer sentiment across channels. - Data-Driven Insights & AI Integration: Use analytics tools and AI-driven solutions (e.g., sentiment analysis, predictive modeling, automation) to uncover actionable insights. - Recommend and support implementation of AI-enabled enhancements to improve efficiency and personalization. - Executive-Level Reporting: Prepare and present clear, concise reports and dashboards for senior leadership, highlighting findings, recommendations, and projected impact. - Cross-Functional Collaboration: Partner with Customer Care leadership, IT, and other departments to implement process and technology enhancements. - Continuous Improvement: Stay informed on industry best practices, emerging technologies, and AI trends in customer experience. Qualifications - Bachelor’s degree in Business, Analytics, or related field required. - Minimum of 3 years of experience in customer service operations, process improvement, or business analysis. - Strong analytical and problem-solving skills with proficiency in data analysis tools (Excel, Power BI, or similar). - Familiarity with AI concepts and tools (e.g., chatbots, NLP, predictive analytics). - Excellent communication skills, including ability to present findings to senior leadership. Requirements - Preferred: Lean Six Sigma or similar process improvement certification. - Experience in AI-driven customer experience initiatives. - Familiarity with CRM systems and workflow management tools. Benefits - Up to 40% off any standard Hertz Rental - Paid Time Off - Medical, Dental & Vision plan options - Retirement programs, including 401(k) employer matching - Paid Parental Leave & Adoption Assistance - Employee Assistance Program for employees & family - Educational Reimbursement & Discounts - Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness - Perks & Discounts – Theme Park Tickets, Gym Discounts & more

Are you ready to work from anywhere, set your own schedule, and break free from the traditional 8–5 routine? Do you want more flexibility, greater earning potential, and the freedom to take control of your time and career? If you're self-motivated, driven, and ready to grow in a supportive remote environment, this opportunity could be exactly what you’ve been looking for. Summit Sky Consulting is actively seeking highly motivated, goal-oriented Sales Customer Representatives to join our growing remote team, offering a fully work-from-home opportunity that allows you to build a rewarding career while delivering exceptional service and driving sales performance from the comfort of your own home. What We Offer Uncapped commission and unlimited earning potential Flexible schedule, fully remote work-from-home setup No experience required - we will train you Full time with lots of opportunity to grow Pre-qualified leads (no cold calling) Training, mentorship, and digital tools for success Access to life insurance, medical and healthcare exchange benefits What You’ll Do Build virtual relationships with pre-qualified clients Provide tailored financial solutions (Life Insurance, IUL, Annuities) Present strategies via Zoom or phone Manage your pipeline using our CRM system What We’re Looking For Strong communicator with virtual sales experience a plus Independent, motivated, and results-driven Passionate about helping families achieve financial security Position Detail This is a 1099 commission-only role with truly unlimited earning potential. There’s no ceiling on your income, top performers regularly reach six figures or more by following our simple, step-by-step system. With warm leads and daily commission payouts, high income is easier and faster to achieve than in most traditional sales roles. Apply today and launch your remote sales career with Summit Sky Consulting!

Are you ready to work from anywhere, set your own schedule, and break free from the traditional 8–5 routine? Do you want more flexibility, greater earning potential, and the freedom to take control of your time and career? If you're self-motivated, driven, and ready to grow in a supportive remote environment, this opportunity could be exactly what you’ve been looking for. Summit Sky Consulting is actively seeking highly motivated, goal-oriented Sales Customer Representatives to join our growing remote team, offering a fully work-from-home opportunity that allows you to build a rewarding career while delivering exceptional service and driving sales performance from the comfort of your own home. What We Offer Uncapped commission and unlimited earning potential Flexible schedule, fully remote work-from-home setup No experience required - we will train you Full time with lots of opportunity to grow Pre-qualified leads (no cold calling) Training, mentorship, and digital tools for success Access to life insurance, medical and healthcare exchange benefits What You’ll Do Build virtual relationships with pre-qualified clients Provide tailored financial solutions (Life Insurance, IUL, Annuities) Present strategies via Zoom or phone Manage your pipeline using our CRM system What We’re Looking For Strong communicator with virtual sales experience a plus Independent, motivated, and results-driven Passionate about helping families achieve financial security Position Detail This is a 1099 commission-only role with truly unlimited earning potential. There’s no ceiling on your income, top performers regularly reach six figures or more by following our simple, step-by-step system. With warm leads and daily commission payouts, high income is easier and faster to achieve than in most traditional sales roles. Apply today and launch your remote sales career with Summit Sky Consulting!

Job Title: Senior Account Executive Company: Snapsheet Job Location: Remote (US-based) Job Type: Full-time About Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them in to our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around. What you’ll get: - Remote working environment - your new commute is however long it takes to walk to your desk! - Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more! - Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions. - Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more! - Passionate & Innovative Team - Work alongside driven, creative teammates who are dedicated to pushing boundaries and making an impact. Job Overview: As a Senior Account Executive at Snapsheet, you will use your consultative sales expertise, relationship management skills, and strong knowledge of the insurance industry to foster partnerships with current and potential software clients. A deep understanding of enterprise software solutions combined with strong P&C claims domain expertise allows you to bring a prescriptive approach to solving our clients' problems. Your proven track record in providing an exceptional customer experience allows you to easily build rapport, nurture existing relationships, and finalize sales. As a Senior Account Executive, you understand the intricacies of consultative sales as well as how to educate and influence current and potential customers on innovative business solutions. You have experience with the extensive enterprise software sales cycle and are relentless with follow-up and persuasion adding value in every single client interaction. You pride yourself on creating win-win partnerships that generate a strong ROI. You are a strong communicator and a self-starter who does what it takes to attain the best possible business outcomes and provide world-class relationship management, building rapport, and credibility across a broad range of executive stakeholders and influencers. Responsibilities: - Quickly and successfully manage all sales activities from initial contact until sale closure - Cultivate relationships with key prospects and decision-makers in the digital Property and Casualty claims market. - Oversee post-meeting engagement follow-up with potential clients to ensure that Snapsheet remains on their radar - Expand product extension sales to existing customers through the successful management of post-sale client relationships - Prepare detailed quotations and proposals that fully meet client expectations all while minimizing any risk to Snapsheet - Organize and participate in technical and sales presentations to clients - Maintain a strong understanding of Snapsheet’s underlying technology and our products - Partner with Snapsheet’s leadership and sales team to implement and execute on Snapsheet’s’ procedures for new business quotations and own responsibility for the scope, accuracy, and winning of these proposals - Collaborate with cross-functional teams (solutions engineers, product and technology, account management) to progress sales cycles, tailor proposals, and ensure successful implementations - Track and manage sales activities and grow pipeline using Salesforce CRM - Prospecting new clients, managing long and complex deal cycles involving stakeholders across various departments (Chief Technology Officer, Chief Claims Officer, Operations, etc.) Qualifications: - 8+ years of sales experience for vertical, enterprise SaaS solutions, ideally with experience in the P&C insurance industry - Strong track record of meeting or exceeding quotas - Bachelor’s degree or higher - Proven ability to build follow-up strategies to close sales - Strong organizational skills with a keen eye for detail while managing multiple business relationships at once - Highly skilled at written and verbal communication. You have an excellent ability to manage and organize multiple stakeholders in a sales process at once - Ability to work independently - Demonstrated ability to resolve problems and develop action plans - A highly driven and ambitious attitude. You are a team player who will ensure that the end-to-end sales process runs smoothly - Willingness to travel as needed for client facing meetings We’re Built to Grow With You – And That Starts With How We Support You At Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you. - Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan. - Offer two dental plans and one vision plan to keep you and your family healthy. - Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance. - Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance. - 401(k) with a 4% company match—because your future is worth investing in. - Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being. Perks That Make Growing Here Even Better: - Flexible PTO and 7.5 company-observed holidays to recharge on your terms. - In-person connection points throughout the year including our annual Summit and Roadshows. - Snapsheet SWAG and surprise mailers to keep the spirit alive. - Endless opportunity to shape your path—career growth, learning, and real impact are all within reach. - Health and wellness campaigns that evolve with you year over year. Compensation that Grows with You For this position, the base salary range is $140,000-155,0000 with variable incentives for an OTE of $280,000-310,000 per year. While this range serves as a guideline, your actual compensation will reflect your unique experience, skill set, and location. At Snapsheet, we believe growth should be rewarded—our compensation and benefits are built to evolve with you as your career does. *Please note that we are unable to sponsor applicants for work visas for this position at this time. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing talent@snapsheet.me. Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #BI-Remote #LI-RemoteSnapsheet is an equal opportunity employer.