Role Description The employee will serve as the Program Analyst (Systems Evaluation and Quality Manager), located in the Peer Support Outreach Center (PSOC), Veterans Crisis Line (VCL). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members. - Develops and manages data warehouse and associated software applications. - Utilizes data mining techniques, business intelligence tools, data repositories, Power BI, SharePoint, and other software applications. - Manages data by using large, highly specialized databases to extract, organize, analyze and/or recover specialized and statistical data required for studies and reports. - Creates and interprets daily, ad hoc, and other required PSOC specific reports to highlight program status and areas requiring attention. - Deploys reporting tools, maintains employee dashboards, and troubleshoots technical issues that impede access or usage of PSOC data and information. - Delivers self-service reporting and analytic solutions. - Selects statistical techniques, reporting formats, data validity, and accuracy of results. - Interprets, analyzes, and evaluates data and results used for presentations, recommendations, and decision making by senior-level managers. - Plans the assembly and presentation of findings from assigned studies in formats such as graphic, chart, and narrative, applying appropriate statistical and analytical techniques. - Makes recommendations for process improvements, improving quality, and assists in establishing appropriate process metrics and process controls. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/04/2026. - Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. - For a GS-12 position you must have served 52 weeks at the GS-11. - An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. - Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. - You may qualify based on your experience and/or education as described below: - Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Requirements - Conduct data analysis using process improvement tools and methodologies to improve operations and identify trends. - Utilize qualitative and quantitative techniques to evaluate the effectiveness and efficiency of program operations. - Measure the productivity of ongoing organizational improvement initiatives. - Provide advice and technical consultation to senior managers using management and organizational principles. - Coordinate competing priorities and tight deadlines by prioritizing tasks, updating stakeholders, and ensuring quality, on-time deliverables. Benefits - Remote position: Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. - Employees are expected to provide a secure, distraction-free home-based worksite with reliable high-speed internet connectivity. - Travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. - Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.

Role Description The role involves the creation and management of strong, impactful relationships with internal and external stakeholders in First Nations education and is responsible for the implementation and management of the First Nations Expert Reference Group and Project Advisory Group. - Manage the implementation and management of the First Nations Expert Reference Group, including developing administration processes, project planning, informing communications plans and engagement mechanisms for internal and external stakeholders. - Form and maintain strong relationships with stakeholders to maximise collaborative opportunities that align with AERO's commitments in the First Nations Charter. - Prepare advice and recommendations to internal and external stakeholders that conveys complex concepts and information on education topics in an appropriate format and manner. - Provide advice and support to various AERO teams in project scoping meetings, through review of project documents and working group membership. - Provide First Nations policy advice on a wide variety of issues in education, including early childhood, schools, child and student outcomes, and evidence use in practice. - Develop and implement strategies to maximise the influence of AERO’s publications and resources on service, system and sector programs and policies. - Provide support to the Research Governance and Ethics Team in their work incorporating principles of Indigenous Data Sovereignty and Indigenous Governance into AERO frameworks and practice guides. - Lead the performance and professional development of team members, building a highly productive and collaborative team. Qualifications - Postgraduate qualifications in education, public policy, social sciences or another relevant discipline. - Knowledge of Aboriginal and Torres Strait Islander histories and cultures including an understanding of the matters that impact Aboriginal and Torres Strait Islander people, including knowledge of the Australian education sector, including key stakeholders, policies and frameworks. - Experience and ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people, and the ability to effectively maintain productive working relationships with a range of internal and external stakeholders including Aboriginal and Torres Strait Islander people and communities. - Experience leading teams to deliver complex, high-quality advice and products under tight timelines and competing priorities. Requirements - Highly developed conceptual and analytical skills, including the ability to understand complex agendas and positions and translate information appropriately. - Excellent oral and written communication skills, with an ability to translate technical and complex information concisely for diverse internal and external audiences. How to apply? Please submit a resume and a cover letter describing your interest in and suitability for the role addressing the Skills and Experience above. We will review applications and interview suitable candidates as they are received, so we encourage you to apply early. We will continue to accept applications and interview candidates who meet the above criteria until the role is filled. Additional Information The role is an identified Aboriginal and/or Torres Strait Islander position under section 8(1) of the Racial Discrimination Act 1975 (Cth), and: s 27 of the Discrimination Act 1991 (ACT) / s 57 of the Anti-Discrimination Act 1996 (NT) / s 105 of the Anti-Discrimination Act 1991 (Qld) / s 65 of the Equal Opportunity Act 1984 (SA) / ss 25 and/or 26 of the Anti-Discrimination Act 1998 (Tas) / s 12 of the Equal Opportunity Act 2010 (Vic) / s 51 of the Equal Opportunity Act 1984 (WA). The position is therefore only open to Aboriginal or Torres Strait Islander applicants. Please note that applicants must have current and ongoing work rights in Australia. Employment is subject to a satisfactory National Criminal Record Check (NCRC) and holding, or being able to obtain, a valid Working With Children Check (WWCC).

• Lead several customer deployment programs at different stages, from RFP and planning through delivery, go-live, and adoption; • Turn contractual commitments and customer requirements into clear program plans, milestones, responsibilities, and success criteria; • Coordinate internal teams and customer stakeholders, often working closely with a Program Manager or equivalent counterpart on the customer side; • Lead customer status meetings, internal working sessions, steering committees, and executive updates; • Maintain a clear view of timelines, scope, resources, dependencies, risks, issues, and decisions across multiple concurrent programs; • Build trusted relationships with demanding enterprise and public-sector customers and communicate confidently with sponsors and senior leaders; • Work closely with Product and other internal teams to identify practical ways to close product or delivery gaps while keeping customer commitments on track; • Anticipate problems, bring forward solutions, manage escalations, and create the sense of urgency needed to keep programs moving; • Support RFP work by helping assess requirements, plan delivery, and identify dependencies before a program begins; • Help customers reach value quickly by driving an efficient path to deployment and adoption; • Contribute to internal initiatives that improve program governance, delivery methods, documentation, and project management practices when capacity allows; • Provide flexible business-hour coverage for customers across Eastern and Pacific time zones and travel occasionally for high-value workshops or customer meetings.

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. The o9 MEU PM manages the operational rigor of regional and local deployment activities. This role requires a structured, detail-oriented professional who can translate the central program's plans into regional and local activity tracking, coordinate dependencies, and ensure reporting is accurate and timely. Operating under the leadership of the o9 Program Lead, this role works within the guidelines of the overall program and collaborates closely with the o9 MDS PM for the region and the Program PMO. How you will contribute You will: - Integrated BU plan management: Maintain the regional and local level deployment plan, tracking milestones, activities, and deliverables across all workstreams. Align the BU plan with the overall program schedule. - Status reporting: Compile and distribute regular status reports for the different project stakeholders and the program PMO, highlighting progress, risks, issues, and actions in a clear and consistent format. - Dependency and risk tracking: Identify and track cross-functional dependencies and BU-specific risks. Ensure risks are logged, owners assigned, and mitigations are tracked to closure. - Resource scheduling: Coordinate the scheduling of BU resources for program activities including workshops, testing cycles, data validation, cut-over tasks and training - working closely with functional leads. - Support BU change and engagement activities: Work with the BU Change Leads and stakeholders to create awareness, build solution understanding and support with training. - Governance and meeting facilitation: Prepare agendas, materials, and minutes for BU deployment governance forums. Ensure actions are tracked and closed in a timely manner. - Program PMO interface: Act as the operational interface to the program PMO, ensuring data flows and reporting deadlines are met and that BU inputs are provided consistently. - Change control support: Support the BU Deployment and workstream Leads in assessing and documenting the impact of scope changes or schedule adjustments on BU activities. - Tollgate Methodology: Ensure timely completion of all deliverables per the project plan and methodology in partnership with the o9 MDS regional PM. - Partner & Stakeholder Collaboration: Work closely with the Partner PMs & BU stakeholders assigned in the region. What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: - Solid project or program management experience, including planning, tracking, and risk management. - High proficiency with program management toolsets (e.g., MS Project, Jira, Asana or equivalent); strong MS Office skills. - Meticulous attention to detail and ability to maintain accuracy under time pressure. - Strong written and verbal communication skills; ability to produce clear, concise status reports for a senior audience. - Collaborative working style with the ability to interface effectively with both BU functions and the central program team. - Prior involvement in a large-scale business transformation is beneficial. More about this role - This role will report to the regional PMO lead - The S4/o9 project is a multi-year, global program to transform business capabilities via SAP S/4 Hana and o9 Planning Transformation. What you need to know about this position: - This role sits in the MEU S4/o9 structure and will work closely to the functional workstreams and with the global and regional S4/O9 team. - The candidate will thrive in a fast-paced environment with shifting priorities and occasional uncertainty, making a real impact with visibility within MEU. What extra ingredients will you bring: - Ability to translate global program objectives into effective local execution - Strong execution focus combined with strategic thinking - High level of ownership, accountability, and delivery discipline - Ability to simplify complexity and drive clarity across stakeholders - Focus on value delivery and business outcomes, not only system deployment Travel requirements: Moderate travel expected (up to 20%), driven by project requirements and primarily within the MEU region Project assignment & workload 18 months (100%) Relocation Support Available? No Relocation support available Business Unit Summary We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our succes Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER Job Type Temporary (Fixed Term) Project and Program Management Business Capability