Title: Impact Evaluation Specialist II Location: Jacksonville, FL San Diego, CA Chicago, IL time type Full time job requisition id R14256 Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as: · A flexible hybrid work schedule (three days in the office, two days’ work from home) · Full medical, dental, and vision coverage for both teammates AND family members · Competitive pay and performance incentives · A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you. The Wounded Warrior Project (WWP) Impact Evaluation Specialist II plays a key role in monitoring program operational metrics, implementing evaluation plans, and developing reports that communicate program impact. This role also supports organizational priorities related to operational monitoring and outcome reporting by serving as a key point of contact for executive leaders, WWP strategic project teams, and external partners or collaborators. This role also contributes to team capacity-building by supporting training efforts and serving as a technical resource for evaluation activities. DUTIES & RESPONSIBILITIES Data Collection and Management: - Lead the design and administration of surveys that assess the impact and effectiveness of WWP services. Develop new evaluation forms and survey instruments. Monitor and evaluate survey performance. - Lead the development of program data collection and reporting business requirements. Serve as a point of contact for strategic projects involving new or changing data collection and evaluation objectives. - Contribute to data governance efforts to help ensure the quality and consistency of program monitoring and evaluation activities. - Collaborate with data governance, IT, and program teams to facilitate cross-program alignment and adherence to established data collection and reporting standards. Serve as the lead for action reports generated from data governance audits and inventory activities. - Follow best practices in data collection, storage, analysis, and governance. Train new team members in these practices and promote or recommend updated guidance to enhance evaluation activities. Evaluation Planning and Implementation: - Collaborate with teams to align evaluation activities with programmatic and strategic goals. Recommend key performance indicators (KPIs) to evaluate program operations and impact in support of strategic objectives and decision-making. - Utilize descriptive statistics to summarize and present operational and outcome data. Ensure accurate interpretation of findings by verifying definitions and use cases for reported indicators. - Collaborate with MD&I leadership and the operations specialist to develop reporting templates and guidelines for level I specialists. - Ensure the timely completion of evaluation projects by maintaining clear timelines and deliverables. Monitoring and Reporting: - Collaborate with impact data analysts to develop evidence-based predictions and key insights on WWP programs and services. Routinely report on progress and trends toward quarterly and annual goals. - Utilize program operational and outcome data to develop evaluation reports (including visualization dashboards and written reports) that present clear visuals, key insights, and detailed program performance. - Communicate actionable insights to improve and optimize the effectiveness and efficiency of services and operations. - Collaborate with the MD&I operations specialist to maintain and report on MD&I operational systems. - Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. - Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES - Working knowledge of program evaluation principles and practice. - Advanced experience across multiple phases of the evaluation process, including instrument and protocol design, qualitative and quantitative data collection, data management, processing, and analysis. - Solid understanding of customer relationship management (CRM) or case management systems. - Hands-on experience with the Salesforce platform and related products. - Strong knowledge of evaluation design and methodologies, including quasi-experimental designs and survey methodology. - Proficient in using survey platforms such as Qualtrics to design and administer surveys, manage survey panels, and monitor survey performance. - Skilled in using data visualization tools such as Power BI to present data insights effectively. - Strong analytical skills with a demonstrated ability to identify problems, analyze information, evaluate results, and implement effective solutions. - Proven ability to communicate complex data and evaluation findings clearly through both oral and written communication to diverse audiences, with strong meeting facilitation skills to guide discussions and foster collaborative decision-making. - Strong documentation skills. Demonstrated attention to detail and accuracy. - Strong organizational and time management skills. Demonstrated ability to adapt to changing priorities and meet deadlines and deliverables under tight time constraints. - High energy level. Self- starter; willing to take initiative. - Demonstrated computer proficiency using Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint. - Unequivocal commitment to the highest standards of personal and business ethics and conduct. - Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements - Four years of experience in program monitoring and evaluation, business analytics, or related roles. - Four years of experience generating reports and dashboards from customer relationship management (CRM) or case management software. - Four years of experience using data visualization software (e.g., Tableau or Microsoft Power BI) for data visualization. - Three years of experience developing and delivering reports and presentations to executive leaders. - Two years of experience working with online survey platforms. Preferences - Experience conducting evaluations within a nonprofit, veteran services, healthcare, or social services organization. - Experience with mixed-methods evaluation projects, including the integration of qualitative and quantitative data for decision-making. EDUCATION Requirements - Bachelor’s degree in business, public health, evaluation, social science or other relevant field of study. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree. Preferences - None. CERTIFICATIONS & LICENSURE Requirements - Ability to obtain ASIST Certification within 1 year of hire. - Salesforce Superbadge: Lightning Experience Reports & Dashboards Specialist. - Salesforce Associate Certification. Preferences - ASIST Certification. - Qualtrics CoreXM Expert Certification. WORK ENVIRONMENT/PHYSICAL DEMANDS - General office environment; temperature controlled. - Up to 25% travel. We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave. For Chicago, IL, and San Diego, CA Applicants: The estimated hiring range for this position is between $75,219 - $94,024 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. *ca-ll #LI-HYBRID Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

• Ensure accurate, compliant, timely billing and appropriate reimbursement for professional vision or medical exams and vision material services • Prepare and submit clean claims to various insurance companies • Analyze and correct first pass rejected claims • Research and perform billing claim status follow up activities • Review, evaluate and process all claim appeals • Research and recommend third party customer account adjustments and/or write-offs to Manager • Support store associates with ensuring proper customer demographic and authorizations for clean claim submission • Recognize and report claims problems, errors, and discrepancies • Generate and submit monthly patient balance due statements to customers

Role Description Savvas Learning Company is seeking a K-12 Literacy Curriculum Specialist that will cover the Southwest territory, which includes Texas, Oklahoma, Louisiana, and Arkansas. The Curriculum Specialist (CS) will work in close partnership with Curriculum Specialist Managers and Account Managers throughout the territory. As a Literacy and Humanities content specialist, the CS will partner directly with market sales and product management teams to support the sales process, from prospect to close, and to advance Savvas Learning Company products, services, and solutions in the Southwest market. To support this process, the Curriculum Specialist will develop and maintain ongoing relationships with school, state, regional, and/or district decision makers in the Southwest and share expertise in company offerings, pedagogy, and the competitive environment. Following the sales cycle, the Curriculum Specialist is also responsible for post-sales support and activation. PRIMARY RESPONSIBILITY: - Achieve Revenue Targets: Contribute to meeting and exceeding team sales quota in the Southwest market. - Deliver Presentations: Create and present compelling presentations covering all six customer touch points: - Exhibits and Conferences - Pre-work and Professional Learning Workshops - Meetings and Campaigns - Sales Presentations - Curriculum Pilot Trainings - Curriculum Program Activations - Build and Maintain Relationships: Develop and maintain relationships with key K-12 decision-makers within the market segment. - Provide Feedback: Gather and relay customer feedback to sales, product, and marketing teams to enhance offerings and strategies. - Maintain Expertise: Stay current with Savvas products and services through certification and training processes in order to fully support the sales cycle. - Conduct Training: Provide Product Activation training for both new and existing customer accounts. - Facilitate Workshops: Offer professional learning workshops to districts and at conferences to support customer needs. - Understand Solutions: Demonstrate a deep knowledge of Savvas Learning Company’s Literacy solutions, both print and digital. - Collaborate Internally: Work closely with Savvas teams including sales, services, and product management to ensure alignment and support and to address and resolve customer satisfaction issues, ensuring overall customer success. - Ensure Customer Satisfaction: Maintain positive relationships with customers throughout the sales cycle and post-activation. Communicate in a timely and effective manner, providing support and directing customers to the appropriate Savvas teams as needed. - Deliver Excellent Service: Provide high levels of customer service consistently to foster satisfaction and loyalty. Qualifications - 5+ years of K-12 education experience to include classroom teaching experience. - Coaching/Curriculum Coordinator at a top Texas district preferred. - Bachelor’s degree required; Master’s degree preferred. - Specialty training or advanced certification is preferred. - Expert knowledge of education theory and market trends in K-12 Literacy. - Knowledge of the competitive landscape preferred. - Deep knowledge and passion for learning in K-12 education. - Demonstrated ability to deliver winning presentations in large and small groups. - Experience in engaging with district administrators and decision makers. - Previous experience in selling and servicing in the education market is desirable. - Skilled in public speaking and creating engaging presentations for diverse audiences, including teachers, parents, district administrators, and adoption committees. - Strong technology skills, with proficiency in presentation software and hardware (PC or Mac), including whiteboard technology and 1:1 devices, for developing and delivering multimedia presentations both virtually and in-person. Requirements - This person must reside in Texas. - Ability to lift and carry up to 20 lbs. - Monitoring and managing timekeeping and expenses in accordance with Savvas Travel and Expense policies. - 40-60% travel within the territory is a significant part of this role. This will involve overnight stays and working hours that typically extend beyond the traditional business hours, including evenings and weekends. Occasional travel to other territories may be required. - Flexibility in travel schedule and readiness to adjust plans as required to meet business needs, sometimes at short notice, are essential for this role. Benefits - Medical - Dental - Vision - Time to Recharge: Vacation time and 10 paid holidays. - Time to Recover: Sick time and leave programs. - Financial Wellness: Employees can start securing their financial future without any delay with a 401(k) match and immediate vesting. - Wellness Programs: We recognize the importance of emotional and mental well-being, both in our work environment and in our personal lives. We are committed to providing resources and support to promote overall well-being and a healthy work-life balance. - Extra Perks: Discounted gym memberships, pet insurance, tuition reimbursement, commuter benefits, volunteer opportunities, and much more!

Role Description This position has the ability to work in office or remote. Our team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services! - Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed - Analyze billing system information to service our internal and external customers effectively and efficiently - Respond professionally to customer inquiries via phone, email, or letter - Billing system entry, as needed, to maintain account integrity - Handle inbound premium payments - Adhering to all compliance regulations and security policies - Review and issue premium refunds - Review and evaluate internal collection attempts and send to a third party collection agency - Daily/Monthly billing system reconciliation - Monitor accounts receivable balances - Performs other duties as assigned Qualifications - Ability to multitask in a fast-paced environment - Team player able to develop strong internal working relationships and collaborate with peers on a daily basis - Having a positive demeanor, good verbal and written communication skills, and professional in all aspects - Ability to research problems to resolve and make decisions - Take ownership of any follow-up work necessary to service customer - Ability to quickly learn and adapt to new software programs - Ability to maintain confidential and sensitive information Requirements - High school diploma or general education degree (GED); or up to one-year related experience and/or training; or equivalent combination of education and experience - A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process